LOFT

POOR experience at the Arden Loft.
I showed up around opening time on a Saturday and stood outside the door for them to open. Each store around me opened at 10AM, except Loft. The guy working watched me for seriously about 10 minutes — he’s just strolling the floor inside the store doing nothing and finally comes out to open at 10:10AM. Seriously? You knew i was waiting and the store is supposed to open at 10AM.
That being said, I explained I wanted to return a shirt, but didn’t have the receipt — all tags were still on it and i would exchange for something else. He said in a very snooty manner he could only give me what the store was selling the item for — which I was fine with and I acknoweldged, but just the attitude. Absolutely ridiculous.
So I walk around and had found a shirt online that said was in stock at Arden (otherwise I would not have come here as I live 5 mintues from the Roseville one) — and so I asked the sales person if he knew if they had any since online it stated they did and he didn’t even look up at me and said no.
Whatever, I ended up finding another item i needed, and walked up to the register. So I look at the sales person who looks at me as well and just continues to stand at the display he was working on — he doesn’t at all come over. Finally the other sales person (female) came over and helped me.
Honestly — why employ such a rude grouchy individual (he was male) to work first thing on a Saturday morning? He was terrible and uninviting, i’ll not go to this Loft again. The Loft at Roseville is 100% better with much nicer and attentive sales associates.

I like the clothes. Reasonably priced when on sale. Nice petite section .
However, the service is nonexistent. On a Monday at noon, there were 2 clerks. No offer to help. Only 2 customers in the store. One older clerk with glasses was at the cash register doing some type of transactions and did not bother looking at me. The other younger clerk (short black straight hair) was folding clothes. I was looking in the area were she was. No smile, not a word, no acknowledgment that I was even there.
I left and ended up buying a few items at The Limited where a gracious woman greeted me and offered to help me.
It’s really unfortunate that a store with nice merchandise can’t hire staff who are interested in selling. Customers should come first, not folding clothes or doing clerical transactions.

The Loft in Roseville is much better. Very little service offered by the employees here. Often they seem more involved with their side jobs like folding a stack of t shirts than focusing on shopping customers. Last week I ended up carrying around an arm load of clothes the entire time I walked around because no one offered up a fitting room to me. Their clothes are my taste for casual wear but they aren’t much more special than clothes I could get at Kohls or Target. I come to Loft and pay Loft prices because I expect service. The service here is inconsistent– it truely depends on who is working that day.

I LOVE Ann Taylor clothes, but they are just too pricey… I had never stepped in to a Loft before, but I received clothes as a gift and discovered it was a different store. I have had bad experiences with Ann Taylor, but Loft is completely different in that the service is always fabulous.
The Arden Loft store is large and open, and it is separated clearly with the Petites section in the back (Yay! A whole petite’s section!)
The associates there are always extremely helpful. If it is very busy, they will appear short staffed, but if it’s a weekday and there are just a few straggler customers, they are attentive and available to help shop, find sizes and place clothes in a fitting room.
My recent obsession with this store has been showing me something, though: I find a shirt/​dress I love and I quickly purchase it, but then a week or two later, the same item is on sale. It seems that new items come out, but go on sale momentarily after. I guess it’s all a game of timing, but if an item is super duper new, it might be beneficial to wait a week or two to buy if you are on a budget… but it could also backfire and go out of stock.
Oh, the woes of shopping and looking amazing.

Ann Taylor’s sale section may be one of retail’s best kept secrets. They were also having a 40% off one regular priced item promotion. I think of Ann Taylor as J. Crew’s older sister or young aunt. Trendy, somewhat pricey, but classy pieces… I like.

This is my favorite Loft store in the area. Great selection of cute and stylish clothes. The prices here are wonderful, not to mention they always have sales! The staff is also always friendly and helpful.

Super good deals recently and I finally made it down here on Saturday to take advantage of the sale. The sales staff is helpful and the petite section is awesome.

Shopped here today, great sale going on… additional 30% off sale items, and buy one 50% off second full price items. I made out like a bandit. Being a petite women, Ann Taylor Loft has really cute clothes that fit me like a dream.
The sales staff are great without being too pushy. Make great suggestions and help accessorize, put together outfits etc.

I love this store. Debbie is the best Salesperson here! She truly cares how ladies feel. She takes the extra steps to listen and understand what a customer is looking for. My very favorite store! Keep Debbie!

Shopped here yesterday with a friend. The sales people were helpful and friendly and after my friend bought a scarf she we were both given a large bag to hold all of the little bags we had acquired and a small bottle of water. It was greatly appreciated and I love good customer service. I will certainly be back.

This Ann Taylor Loft is excellent. Clean store, great clothes, and friendly staff. Actually, this was the friendliest staff I’ve ever encountered in a store. Quick to help and got a discount for a little smudge on a dress that I wanted. By the time I left I had a new Ann Taylor credit card, 2 cute new dresses, and I felt like I had made a few new friends. They made my day.