MAC Cosmetics

One star just because I guess they are nice. I made an appointment an appointment for 3 pm for my eyes. I was told my appointment would last 30 minutes. I arrived at 2:55 and waited another 10 minutes for my makeup artist. She arrived and we discussed the look I wanted. As she was getting the makeup several customers were asking her questions. She then proceeded to help them. Here I am with just primer on and it’s already 3:35. At 3:40 I finally got up and told her I had to go. This is ridiculous. I understand there were only 2 girls working but what is the point of making an appointment if you keep getting interrupted and put to the side. I would not recommend this place for appointments. Will not be returning

I recently started buying Mac again after very few purchases over the past few years. After visiting the Mac counter at Nordstrom and spending a pretty penny on several items this past summer and getting just so so service; i decided to give the downtown Macys location a try. I was so pleasantly surprised. One on one attention from the sales lady and makeup artist was a great touch. She also explained their makeup application pricing $ 60;for an hour of un– interrupted instruction and application or $ 30 of products for 30 mins of time.
I made several purchases this holiday season due to a great sale and special they have on their Mac holiday collection. Each time the sales consultants were helpful and patient with me. I booked a 30 minute make up application for a holiday party and the male artist did a great job on glam ming me up for my evening.
Highly recommend this counter for all of your Mac products!

Went here to get my makeup done for my engagement pictures and cesar was amazing. I wanted a heavy glam look and it turned out so amazing. I never felt so pretty.

I stopped by on a Monday to inquire about getting my makeup done for a Wednesday night (a BIG birthday). I was told that an appointment wouldn’t be necessary since I was willing to wait patiently and didn’t want a full face application. I was relieved because I work and can’t get time off before 5pm (their last appointment was at 4pm).
Long story short, I showed up Wednesday around 6pm only to be told by the manager who was on her way out that they couldn’t help me. Period. Even after I said I could wait! Needless to say, they totally left me hanging on my birthday. She wasn’t even the least but remorseful… no apology.
And to top it off, after a Laura Mercier rep heard about it and VOLUNTEERED to do my makeup (he did a fantastic job too!!), I watched the guy at the MAC counter literally PLAY for the next 20 minutes. He didn’t have one customer that whole time.
Don’t rely on this unprofessional staff for your big occasion. I know I will be taking all my business to Laura Mercier or MAC in Arden.

I come here quite often when I want to make an appointment to have my make-​up done for events and I seem to get the results I want every time. I actually prefer this store over all the other MAC’s in the area so I am extremely glad that this Macy’s is still around! The staff here are usually pretty friendly and the make-​up artists seem very knowledgeable of their products and services. They are definitely good at what they do and make sure they provide the best service. I feel great after each session and the artists really know how to make your skin look flawless and they make sure that you are satisfied with everything. Not to mention, they are more than happy to help serve your needs as much as possible with the results you want. I would highly recommend this MAC overall! Great service and always an awesome experience.

I took my best friend to get her make-​up done for 21^st birthday and let me just say, Caesar hooked my girl up with the most flawless, natural look!
I wanted my friend to feel extra pretty on this big day, but at the same time I was extremely hesitant to take my friend to MAC because they’re known for their heavier make-​up looks. Not to mention my friend wears little to no make-​up, nor has she ever had her make-​up done. When we got there my friend explained to Caesar that she wanted a lighter look, and he was so understanding. I really appreciated the fact that he actually listened to what she was asking for rather then blowing her off and doing what he thought would look better.
Through out the whole process he kept updating my friend on what he was doing and asked for her input. By the end she was soooo satisfied and pleased with her natural glowly, J-​lo inspired look and I was even more pleased to know my best friend felt so pretty on her special day. Mission Accomplished! Ladies, if your looking for someone that will listen to what look your actually looking for, then Caesar is the one!

This is my wife’s review: Tabitha is the most fabulous make-​up artist at MAC. She has amazing sense of color and can make you look great. Got so many compliments on my make-​up and felt so confident on my big night. LOVE, LOVE, LOVE

Made an appointment to have my makeup done for an event and to update my look by buying some items for contouring. MAC stores/​counters have always led to a sub par experience in customer service, but not here!
Erica promptly took me at my scheduled appointment time and immediately inquired as to what I needed. She took the time to apply the makeup and explain step by step on what/​why she was doing with minimal interruption. This was by far the best experience I have had at a makeup counter! I would highly recommend her as a makeup artist if you are looking to make an appointment or drop by to update your look.
I left the store with exactly the items I was looking for, perfectly done makeup, and a sample for an item that I was looking to try out. Overall, a great experience and I will come back to this counter for future MAC purposes rather than the Arden store location.
P. S. If you parked in the Macy’s parking lot don’t forget to have the parking validated if you make a purchase.

I was referred to Erika Piñon. She was so talented and professional. I love my makeup and she went out of her way to explain everything to me. I had such a great experience I booked my wedding makeup with her.

It was my birthday Saturday and my friends surprised me by making me an appointment to get my makeup done before our festivities. I was BLESSED by the awesome MUA by the Name of Tonìa! She explained thoroughly every step and product she used on my face! She asked for my input on what I liked or wanted done which made me feel comfortable with letting her work her magic! I was beyond pleased with her product knowledge because I too work in the beauty industry, being a stylist makes me that much more picky about a beauty service. She surpassed my expectations and because of her phenomenal service, I felt overly confident during my birthday celebration! She had to take her break so Juanice finished my Look by applying my eyelashes and she was equally as great as Tonìa! She introduced me to double stacking lashes and I fell in LOVE! They were the perfect team! I would recommend this location and these two MUA to EVERYONE!

Tabitha is the best!
I hate makeup. So when I had a Skype-​based interview I was in a panic to make myself look good on those awful computer cameras. I showed up at 9:30 am with no appointment the week before Xmas. Tabitha was kind enough to get my makeup done even though she was working the counter alone.
While she did my makeup she periodically stopped to tend to customers. Every interaction she had was courteous and women left with smiles. She was efficient and friendly while working on me.
Now just waiting to hear about that interview…

I always get great service here. And ERICA is my favorite MAC artist there. She’s always the one that I go to :)

I love MAC make up, and I’ve been using their products since I was a teenager. The make up artists are always friendly and helpful. The make up is high quality and long lasting. They have a great recycle program, when you bring back six MAC products you get a free lipstick! Now that I have two little ones, I don’t have much time to apply make up. So my everyday «Mommy make-​up» is my MAC Select Sheer compact and MAC Bronzer. The Select Sheer provides a light to medium coverage, and the Bronzer gives a nice healthy glow without making me look orangy or brassy. MAC is simply the best!

Tabitha was awesome and for the first time ever at a make-​up counter, my foundation was matched and didn’t make me look like a ghost in my engagement pictures. Amen, MAC, Amen.

This is the only MAC counter where I will purchase my foundation. They always match me to the perfect shade. I had the best customer service from the makeup artist Karissa. She gave her honest opinions and awesome recommendations for some of the new products. I will be returning in the future instead of making an order online.

I like to get my lashes here from time to time because they are much better quality than the ones available at Target/​Walmart/​CVS/​etc. Prior to the visit I am writing about today, I had purchased lashes two or three times from different girls that were working. The girls are usually pleasant, cheerful, and assist me in choosing a pair without me even having to ask.
Today I went in towards the end of my lunch break. Considering it only takes about five minutes or so from purchase to application, I had no reason to suspect any issues would arise to make this visit any different from usual, right? Wrong!
So I wait in line as two people ahead of me are paying for their purchases. When it’s my turn, this girl asks how she can help me and I told her I was interested in picking up some lashes. She asks if I knew which ones I wanted and I said no and then she points towards the display on a different table and tells me the lashes are over there. I was a little taken aback at this response because I was used to the staff being more attentive than this girl and I stood there silent for a moment and then said, «Oh. oh-​kaayy…» and walked over to the lashes. I assume she took a hint because she followed me to the display and we had a short conversation about the styles and I ended up just picking one that looked alright and told her I needed them applied because I had removed mine at work before I went to the counter. She motioned for me to sit in the chair and told me she would be right there to apply them and touch up my liner. I sat and waited.
She comes over and then tells me to pay for them now (which was odd because they normally ask me to pay AFTER they are applied and she had just asked me to sit down but whatever) She took my card and went to the register and I just sat there and waited because it didn’t seem like she wanted me to follow her.
She came back to return my card and told me I needed to go enter my pin on the machine at the register so I did and then returned to the seat. So as I’m sitting there waiting, she comes to set something down on the little table thing next to the chair I’m in and tells me she’s going to ring up some other customer that had just walked up and then she walks away from me to help her. Just like that! She didn’t ask me if I would mind her helping someone else, didn’t bother to ask if I was in a hurry, and I didn’t even have a chance to respond before she was talking to this other customer. Of course it took what seemed like FOREVER (it was a few minutes but when you’re in a hurry 5 minutes seems like an hour, doesn’t it!) and I was visibly impatient and frustrated. There were like 3 or 4 other employees that were working with customers so why the heck do I have to wait again.
Initially, I was willing to forgive the rudeness upon an apology which I had assumed I would receive whenever she decided to come back and finish helping me. but when she finally came back and I said to her that I had to get back to work really soon, there was no response from her but in my peripheral I noticed she had turned to look at me. I turned my head and looked back at her and we made eye contact for a good 2 – 3 seconds before she replied, «Okay.» and maintained the stare for another couple seconds before she looked back down at what she was doing. That’s what reaaaalllyy made me upset.
Cue another few minutes and she’s finally done. She went to hand me what I thought was the mirror for me to see how my eyes looked but NOPE! It was the little plastic box that my lashes came out of. «Here.» I told her I wanted my receipt (it was still in the printer at the register) and she said «Oh.» before getting it and handing it to me. I asked for her name before I left.
Erika. (Or Erica?)
Could I have come in earlier so I wouldn’t be rushed? Of course. Would I have needed to come in earlier if she had given me her undivided attention from start to finish? Nope. Would I be writing this Unilocal review and contacting her manager tomorrow to let them know about their rude Eric/​ka if she apologized instead of getting pissy when I alluded I was in a hurry? Negative.
I was two minutes late when I made it back to work from my break which really isn’t a big deal but, you know. it’s just one of those situations when the principle is what makes you mad enough to say something. I’m nobody special with my $ 10 Mac falsies but neither are you on your stupid high horse.

Girls: just remember each morning when you put on makeup, somewhere in the world a clown is starting his day doing exactly the same thing.

Get your make up done (with appointment) with at least a $ 50 purchase of any cosmetics.
Have gotten my make-​up done here at this specific location for one Homecoming, my Junior Prom and Senior Ball.
Flexible with days and time appointments.
Great customer service, great conversation.
They make you feel at home, which is great because the whole make up applying takes at least 45 minutes.
And even though you have to buy $ 50 worth of cosmetics to get your make up done, you most likely end up LOVING something they used on your make up so just take some home!
This location is located in Westfield Downtown Plaza. I book my apts HERE because ARDEN is always way too crowded.
This is the place to go to for a MAC-​do or a shopping day for make up.

I was browsing the lipsticks and had the helpful assistance from one of the makeup artists. She helped me pick out a shade I was looking for and sanitized each one as I tried them on. Friendly and helpful! I ended up buying one of their new pink shades, I love it.

In Sacramento, there are only three MAC locations. Two counters, and one free standing store. This location so happens to be one of the three while the other two are in Arden Fair mall.
I’d have to say that the customer service here is astounding! Every time I’ve come to this location, I always feel welcomed compared to the counter and free standing store in Arden. The MA’s here are really sweet and help you out when asked. They don’t smother you to buy their products which I love.
Another plus is that this is the closest MAC counter to my house, a 5 minute drive compared to the 20 minute drive to Arden so that’s always a plus.
They do come out with collections a bit early that it’s supposed to be, which is always good but call beforehand. They also let you write down your name and # for them to contact you when a popular item is out but soon to come in. They also do the Back2Mac program here if you’re wondering as well.