Made In America/Made in Japan

I took my car here because I saw good reviews online. First impressions were that it is very professional. I spoke with Phil and I went over what was wrong with my car. He was very upfront with the cost and time of repair. This was the first time I had to take my car in for repairs since I purchased it last year. Needless to say I didn’t really know the whole process with the extended warranty I purchased.
The reason I am giving this place 5 stars is because Phil offered to look at my contract and do the leg work of calling the dealership of where I bought it and negotiating coverage. After just a couple hours Phil calls me saying that he got most of the labor and the part covered by my warranty. He didn’t have to do that. But I’m grateful he did because after all was said and done I paid under 20 for the labor and part. All in All they took care of my car and my wallet. I highly recommend them for any auto repairs you may have.

Today is a sad day. It is the last time my truck will be visiting Phil and his crew. I will be moving soon and wanted to make sure the truck was good for a long distance drive in the snow. The crew at this shop have always been completely professional and done top notch work. If I were to make a list of things I will miss most about Sacramento, this shop would make definitely be on it.

As always, Made in America Made in Japan took excellent care of me (and my vehicle)!
When my car broke down on a Friday afternoon, Dana arranged for a rental vehicle at an amazingly low rate and Philip got to work evaluating the problem. As always, they kept me updated on the progress of the repair and when I picked it up he let me know of other repairs I need to think about soon, as well as options for taking care of those.
I have been a customer for 15 years and I will remain a customer of theirs forever. I cannot imagine trusting anyone with my vehicles as much as I trust Philip and Dana and everyone else at Made in America Made in Japan!

Just brilliant!!! My VW Gti had a somewhat common issue according to the forums on line and also said common fault is said to be commonly misdiagnosed by dealers and private shops alike. The forums often had stories of owners paying upwards of $ 3k for a $ 1500’ish repair.
How did Phil and his team do?
Phil’s team nailed the issue first time and even listened to me explain the symptoms, most shops just look through you and nod their heads while you talk. Not these guys. They came in at just over $ 1500 and went over the whole car just «to look» and found I needed a brake fluid flush.
Highly highly recommend these guys, oh and Daisy too!

Taking my car here over the years. Always over priced. Today I took my car in for help changing a brake light bulb. Guy said he would need my car the entire day. No thank you ever again.

I thought this place was absolutley awesome! I own an older 95 lexus LS400, and can sense the slightest difference in performance with my car. Some would think its a curse, but i think its a blessing ;).
I made the mistake of not having a certified pro fix my car, which led to my now old mechanic basically trying to convince me to sell my car immediatley because it was a «ticking bomb». But after letting these guys look over my car, they not only fixed all the wrongs the previous mechanic did, but explained what had happened, and how. They even made the car run back to specs, if not better.
All of this on my very first, very short notice visit to their shop… if only you knew how many attempts and trips it took to try and explain all of my symptoms to the old mechanic!.. this was definetly a 100% opposite, positive experience.
I would recommend this place to anyone, simply because they proved themselves with their genuine, honest, and professional personalities, and with their obvious extensive knowledge of my car. It was worth every penny, and I am very greatful. I will definetly be back. Thanks guys!

Phil was the best! I called because my multi-​function display unit in my Prius was on the fritz. He said they could replace it and ordered the part. The same day, I heard back from a company that can repair them at a fraction of the cost. Phil happily cancelled the order, and refunded my deposit. I truly appreciate his understanding about me not wanting to spend $ 1000 more than I needed to. And he also learned about a service he can recommend to other customers in the same predicament. It’s obvious these guys have ethics and are not just out to screw people to make a buck.

I’ve been taking my 10 year old Acura and a 10 year old Ford expedition to this shop for a number of years now. The staff have always been upfront and honest with me. They’ve been very good at telling me which repair recommendations are «essential» and which are things that I could safely put off without causing me a big expense down the line. I’m not very mechanical, but they are patient while explaining what is going on with my car in terms I can understand. Even my suspicious husband is impressed and is confident that I get a fair deal at this repair shop.

I’ve been taking my cars to this shop for several years and never had any problems or concerns that they weren’t doing good or needed work. They might be more expensive but its worth it to me that the work is good, and I can trust that the problem is fixed. Gary is always courteous and friendly.

Once again, the talented team at Made in America Made in Japan delivered top-​notch service with a smile and got my car back to peak operating performance. After several return visits to an unnamed auto care establishment (rhymes with «irestone»), who were unable to eliminate the constant squealing from my front brakes (telling me that «they’re ceramic brakes so they’re supposed to squeak for the first month or so»), I decided enough was enough and it was time to bring my car to Made in America Made in Japan.
And I’m so glad I did — it turns out there was a service bulletin out for my car explaining that specific new rotors, calipers and brake pads were required to address this awful, ear-​splitting squeaking noise that was emanating from my car (definitely not just «squeaky ceramic brake pads.») While it’s never fun to find out one has to pay several hundred dollars for repair work, I actually felt relieved when Brian told me what needed to be done, as I knew that my car would be repaired correctly the first time and all problems would be addressed.
And they were. Brian and the entire team at Made in America Made in Japan hit a home run yet again, and they’ve earned all of my business going forward. No more visiting big-​name chains for brake service or oil changes — my car is only going to one place and one place only going forward.
Thank you very much.

Customer Service: Brian offers the best customer service. He’s prompt, honest, explains concerns and issues well and he’s a genuinely nice guy!
Ambience: clean sitting room with a Kurieg! Bathroom is clean. Great location on I st if you want to eat at the many offerings around midtown ir if you need to hope on the rt its literally on the next block!
My story, started with a 91′ Acura Integra purchased using Craigslist for $ 1k.had it repaired by Brake Masters and they jacked up my car with no regard to the xars age! I brought it to Made In America and they fixed my car for HALF THE PRICE! Only this time my car was able to be driven off the lot. Fast forward 5 yeasr, still coming here, now for my honda and dodge and they KEEP my vehicles running right with more than a 120k on each!

I’m always satisfied with the level of professionalism the staff demonstrate, and I completely satisfied with the cost

I am so lucky to have found Phil and his staff. I was driving home and my car started to overheat. Being 45 minutes away from home I knew I needed to get help. I called them from a friends recommendation. Phil made me feel comfortable and explained what was going on. He was able to fix the issue and get me back on the road. Thanks Phil.

Brian is a first-​rate service writer. He was honest, forthright, and never tried to sell me anything I didn’t need. In fact, quite the opposite: His strategy is to save the customer money without compromising needed services, and to apprise the customer of options where there are some. As a first-​time customer, I am already impressed. To press the point a bit: my issue had to do with air conditioning. These are systems on most cars that offer repair shops opportunities to milk the hell out of customers who don’t know any better (particularly in July and August around here!). Brian insisted that the diagnostic phase would reveal most of what we needed, but perhaps not all, and that he would call to discuss before proceeding. As it turned out, the solution to my issue was surprisingly simple, and did NOT warrant a bunch of expensive diagnostics and remediation. They simply fixed the issue, advised me what we needed to do next to ensure that we’d made the right choices, and recommended some upcoming maintenance that could turn out to be important depending on future tests. THAT, my fellow vehicle-​dependent citizens, is the MODEL of an honest repair shop. For my money, I have found my «guys» for the maintenance of my Toyota 4 Runner. In a crap-​shoot industry (for the customer), MIA-​MIJ is the kind of honest-​broker that will continue to be successful because they’re competent and honest.

Took my truck here because the check engine light was on and I needed that fixed before I could take it to a test center to pass smog. I had run into this same issue before and taken it to someone else who had misdiagnosed the problem as an oxygen sensor. These guys found the real problem – a bad gasket – and fixed it the same day. I liked the fact that they contacted me afterwards to make sure I was satisfied with the repair.

Just wanted to post an update. The original A/​C has been fixed, but unfortunately today my father’s Totoya has a new issue that may involve a recall. Brian at the shop is actually the one who made us aware of this recall ahd he is contacting Toyota to find out if the recall has been done to this car! Thanks Brian for going the extra mile!

We have taken our cars to made in America/​Made in Japan downtown for several years now, and have found them to be very efficient and prompt on finishing time, a bid deal for me. The work was good, quick and the price was right on the bid. I highly recommend them!

Last spring, I had a problem with my car. The fan wasn’t turning off when I turned the car off. Because my Jeep dealership had closed a year or so earlier, I took the car to Made in Japan Made in America which is very close to my office. I dealt with Brian and he seemed very knowledgeable. They ended replacing the radiator fan relay. I also paid for a service that was supposed to include them checking the all the light bulbs. A short time later I discovered I had a tail light out that they had missed. It seems they didn’t check the lights after all because they were too busy with the relay repair. They replaced the light bulbs for me for free to make it up to me.
A few weeks later, my check engine light came on. I again took the car to Made in Japan Made in America. Brian advised me that the computer check they ran was returning a code that indicated I had a fume leak somewhere. He stated the mechanic had checked everything and had discovered that a sensor on my gas tank was probably faulty. He told me that because the sensor was permanently mounted to the top of the gas tank, I would need to replace the whole gas tank. It was a pricey repair. I had to pay for the gas tank in advance, not refundable, because they had to have it shipped.
About a month after they replaced the gas tank, my check engine light came on again. One morning on my way to work, I was driving on the freeway and was right in front of the new Jeep dealership which had just opened. I suddenly got a dashboard warning that I had no oil pressure, and my oil gauge dropped to zero. I quickly did a U-​turn and went back to the Jeep dealership.
What the Jeep dealership found was that the new relay had been installed improperly. Only one of the relay retaining screws had been installed which caused the relay to not be fully seated against the body. The Jeep dealership also found exposed wires. Consequently, the relay was failing, causing the other dashboard warnings to come on. There was nothing wrong with the engine or the oil pressure. Those warnings were coming on because of the improperly installed, now faulty, relay. They had to replace the relay again.
I now question whether I needed a new gas tank at all. I can’t help but believe that the reason the check engine light came on was because they had installed the relay improperly. I now believe I bought a new gas tank that I didn’t need to buy.
I am not at all happy with this company, and will never take my car back there.

I read Unilocal reviews on the AWESOME REVIEWS for Made in America/​Made in Japan so I promptly printed out 25% off coupon for service I found online. Unfortunately the amazing reviews were for the freakin one in Arden (different city). My dumbass didn’t realize it until I got home.
Well there was a bit of a grinding noise so I took my car to get my brake pads and rotors to get changed out. Dropped off my car in the morning with a mechanic named Brian and walked to work thinking that it should be only about 300 – 500 MAX and that it was ready to go when I finished with my day.
I get a call about 2 hours later from Brian saying that the rotor and the brake pads are severely worn down and that I need to change them (duh). I asked for a price quote but then he cuts me off to mention that my lug nuts can not be tighten by hand and only by air gun and suggests I change all of my lug nuts out at 15 dollars a piece. And he recommended I change all of them. So, he quotes $ 2,000. yep you read that right, TWO THOUSAND. My 1990 car is worth about 2k. Are you freakin kidding me.
So I asked how much it was to replace the severely worn down ones in the front 2 only, $ 700. I asked what the costs of rotors and brake pads were and he quoted that they were approx 80 – 90 and 50 – 60 dollars each.
Basically let me break it down,
1 set of brake pads — $ 50– 60
2 rotor — $ 160 — 180
Cost of overpriced parts? $ 210 — $ 240
Labor for 30 minute job? ~$ 500
They charge more than ER doctors in Beverly Hills.
Oh and even after I refused service, I got a nice $ 60 bill for the «brake diagnosis». BUT i had a coupon for 25% off service so it was only $ 45. Do not go here. Ever.

I tried this place out because it is on my way to work. What was my problem? My check engine light came on. OK. I also need an oil change. Let’s do this guys. We can do this.
What did they do? First drop-​off: Code-​reading machine number one cannot read a code on a Toyota Corolla. Second drop-​off: Code-​reading machine number two cannot read a code on a Toyota Corolla. Third drop-​off. Code-​reading machine number three cannot read a code on a Toyota Corolla. Therefore, I must have a bad computer in my Corolla.
$ 120.00. They did not even bother to offer a refund. True story. Will not return.