Men’s Wearhouse and Tux

My worst experience ever. I will not be shopping at the Men’s Warehouse ever again… Rude people and the worst customer service I have ever had.

Came in to get fitted for a suit rental as part of a wedding I was in. Nick and his team were extremely helpful in answering all of my questions and taking care of me quickly and efficiently. I also wanted to buy a new suit because the sale was too good to pass up, but unfortunately I did not have my store gift card with me and would not be able to return until later in the week. I came back in several days later and Nick honored the sale price even though the sale had ended. Very professional service at this location. I would recommend if you are in the market for a reasonably priced suit.

Absolutely TERRIBLE service. I went in w/​my dad to get him a suit. We already knew his measurements and knew what size fit him comfortably. I began letting the staff know what we we’re looking for. He immediately went into measuring my dad again, which was fine, but his measurements suggest a 42 when my dad feels a lot more comfortable in a ⁴³⁄₄₄. He began telling us that we were wrong and didn’t know what «fit best» or «looked slicker». My dad is old school and likes a little slack in his clothes. He didn’t want the «new slick» style that is apparent right now. So as soon as we refused the staffs suggestions, he merely pointed to the back of the building and said to us, «go back there if you want help» and walked away. I couldn’t believe my ears. My job requires me to wear suits every day, meaning I get fitted a lot, and I have never felt so hated and mistreated by a retail clerk in my life, let alone a suit teller. After reading other comments about this particular store, I noticed others having the same terrible service and one even provided a description of the same man who was helping us (short bald middle eastern man). Avoid him at all costs. He will not solve your problems.
Afterwards we went to Nordstrom Rack and found the exact same suit we were originally looking for, and in his correct size for half the price. Winning!
So I can say this, I will never go back to this Men’s Wearhouse let alone any other one probably. Duces!!! This shouldn’t even get a 1 star rating.

I brought my son in for a tux for Senior Ball. It was our first experience renting a tux. We received excellent service in choosing the style of tux, and all the accessories. When we picked it up, and tried it on, Balfour helped my son. He was so nice and very helpful. The details on the tux, the fancy buttons, the cuff links, they were all amazing and my soon looked awesome! I appreciate the top notch service, and the high quality Calvin Klein tux! Thank you for helping us make my son look great, and for making the process stress free. We will be back!

If you are seeking a place to obtain a sharp looking outfit and do not wish to fend for yourself by trying to buy off-​the-​rack, then this is the place to go. This was not my first stop in seeking to purchase some new outfits, as I had already visited two other men’s stores in this endeavor. The first thing to impress me with this Men’s Warehouse was how it was even busier than the other two places I had visited, but in less than a minute after walking through the door I was acknowledged and offered assistance. I was greeted by Kenneth, who happened to be the manager of this location, and his friendly banter quickly put me at ease with my less than desired task of purchasing a new outfit. Most of us have dealt with disingenuous salespeople on many occasions, but this never felt the case with Kenneth. He did a superb job of balancing his proffered suggestions with what I informed him I was seeking and I never felt I was being led down a narrow path or pressured with any purchase. The average man cannot afford his own custom clothier, but the professionalism and enthusiasm exhibited left me believing there are individuals in this trade which can hold to a similar level of pride and it felt to be the next best thing. While the store was very busy at this time and Kenneth was pulled in several directions on numerous occasions, I never felt abandoned in my search and he always managed to find an appropriate balance with his customer care. I considered giving a slightly lower rating because it almost felt short staffed, but in fairness I feel this was just a busy occasion. Besides, the attention this store provided certainly explains why it would be busier than most, so I would advise if you are not a patient person to call ahead of time and find out what are the anticipated lulls in clientele and relax knowing this one stop can help you meet your fashion needs. For men who dread shopping, rest assured this place can help ease that anxiety and make it an enjoyable experience. For the savvy shopper, you will find yourself pleased by the extra features offered in such an establishment, such as tailoring to obtain that perfect fit or adding waist grippers to keep that shirt well tucked. Keep in mind, the tailoring doesn’t cost much extra and not only helps provide a comfortable fit and great look, it’s also guaranteed and allows you to take any altered clothing back in for an adjustment at a later date if you wind up losing a few pounds… or gaining a few.

Originally I was scared by the lack of good reviews and considered going to another location but this was closer. The guy I work with hooked it up! I was in and out in 15 mins on a Saturday morning to buy a suit. I needed the pants hemmed by Monday and they accommodated. Left me feeling good about the $ I spent. About $ 270 for the jacket, pants and vest because they had some discounts going on.

These guys are an absolute joke. No training. No service. No customer service skills. No follow up. Paid over $ 200 for a tux rental and received the wrong pants and shirt. No resolution and had to wear dark khaki’s as a solution and personal shirt. They went to credit the sale (no receipt and no ability to confirm as it didn’t show up in bank account. All personnel including store manager and salesman were loud, rude and had no listening skills. I have spent plenty of time and money in this chain and will never do it again. Absolute lack of class and customer skills.

We have used this location twice now for tuxedos– once for my wedding and another time for a friend’s wedding. Each time Balfour has helped us and he is AMAZING! We keep coming back because of Balfour. If you need a tuxedo, he is the man to see. He remembers us and gives incredible service. He is so friendly and we enjoy working with each him. If you need a tuxedo, ask for Balfour!

Don’t go here, the other reviews about bad customer service are right on. A lot of the comments seem to be about the same bald middle eastern man. That was exactly my experience. Problem is that he is the manager! He convinced me that a few sports jackets couldn’t be altered and that I needed to by two more so I did. I later went to another men’s warehouse and they happily altered the old sports jackets for a nominal fee. Meanwhile I’m out about $ 400 and now have 4 sports jackets, two of which I don’t need! I called the Arden store back and wound up talking to the same rude bald middle eastern guy and he pretty much told me I was out of luck.

HORRIBLE customer service. As soon as I entered, I explained I was looking for slacks and told him my size (short bald middle eastern man), he immediately told me no and to go next store. Of course I didn’t listen, because I’ve purchased slacks here before. So I make my way to the rack w/​the slacks, and whaddya know!!! He starts pulling slacks that are my size! I try on 2 pairs, and he is nowhere in sight to offer any suggestions or alterations. I politely take the slacks off and return them, go next store and purchase my slacks. TO BE CON’T…
After purchasing my slacks next door (Big & Tall) I return to the men’s warehouse to browse their shoes because they have great dress shoes! I ask the same hairless man if they had any in my size, and he says, «wait I’ll go check.» 5 minutes later an associate comes around to ask if I’ve been helped and I kindly reply yes. We look across the store, and guess who!!! It’s the bald man! He didn’t even bother coming to me and telling me they didn’t have my size, this entire time I thought he was still in the back! Wanted to strangle him with his measuring tape! The end.

For my wedding this Fall, we decided yo go to Men’s Wearhouse. The main reason we came here is because they have a huge selection. That’s about the only thing that they have going for them.
The customer service at this specific store is pretty bad. The sales representative at the store believe that they know how a suit fits better than I do. I understand they they deal with the suit on a regular basis, and they can size a gentlemen right off the bat better than I can. When asked for a different size in the dressing room the sales person refused to get me a different size. I regret spending $ 2000+ on seven suits at this establishment.
I warn people that come here the customer service is very hit and miss. Beware that there are other options out there, but they probably don’t have as good of a selection. Besides my issue they messed up several of my groomsman’s suits by sending it to their house instead of the store and messing up on the size. Don’t use their tailor. Go to the Natomas location it is much better, and they have more things in stock. I am very satisfied with my experience at the Natomas location.

This place has the worst customer service. They have 3 people «working» yet only 1 person knows what they are doing. I came in earlier to this location to turn in measurements and was told to come back later. So I came back later and still had to wait for the 1 person to help me. If you are known for tuxedo rentals you should probably be more efficient with helping customers with requesting these services.

My boyfriend and I walked in 5 minutes before closing to purchase emergency clothes before a trip. The most helpful team! Thank you guys for your help!!! 5 stars! (And they carry his awkward size) :)

I’m a bride with 7 groomsmen all over California /​outside California. My groom and I made a group account at Men’s Warehouse for our wedding. The result has been nothing but anxiety for my otherwise way too-​laid-​back groom, his groomsmen and on more than one occasion, rare tears of frustration for me.
The following happened at Arden, Elk Grove and Natomas locations:
–I was scolded for asking questions accessing our group online through our group account. A salesman scoffed and said «i know nothing about our website». As someone who works in marketing, I am shocked in the lack of training this salesman had in referring a customer to the website.
–A salesman at another location signed into our account for a groomsman and flat out said we had no discount on our group. Our groomsman paid full-​price. We are having to get a refund.
–Every time we access our group, atleast a couple names in our group and/​or an item is wrong. Every time, we rewrite everything out for a salesman.
–Groom and a groomsmen were scolded in front of me for wanting a different size than originally measured so they can work out before the wedding to fit a smaller size. Incredibly rude.
–Twice we were told a vest /​tie was available year-​round only to be called within a month as they were suddenly numbering «now less than 20 left in the nation». We’ve had to redo our mens’ look several times, a pain for those groomsmen we are trying to help in more rural areas of the US.
–Several times we were stood up by salesmens who told us they would meet us at a time indicated after I got off work.
–Unorganized communication is regular. Articles of clothing for one groomsmen were given to one in a whole other group, altogether.
–We have several married groomsmen, all of which have gone through traditional/​formal weddings. They are appalled at the service, too.
The stores are clean, easy to find and always staffed but it’s not enough to ease our anxiety. It was nice going back to where my fiancé and I went to get his suit for our sr prom 10 years ago, but horrible to see what had become of the location. I have several friends who are engaged. I’ve passed on all great vendors to them but also passed on this one warning: Stay as far as you can from these locations for men’s formal wear.

Terrible customer service and overall experience. I simply had to rent a tux for a friends wedding, when I tried it on after they had «fit» it, it was way too big. I told the guy helping me that it was but he assured me it was how it was supposed to fit. After coming home I tried it on again and was still unhappy so I went back. After returning to the store I was told again by the manager that the tux fits even though I thought it was big, he made no apologies or attempts at fixing it. I will never shop here again!

This place is horrible… A couple of days ago I went in to buy several new suits for my new job. Witch I was not able to buy, because of the poor customer service. When i walked in I, the employee who was working on the floor, (who later introduce him self as manager) did not greed me but instead looked away as if I was not there. Then when I asked him for help, he helped me but gave me bad attitude. I will never step into this store again. After that i went to Nordstorm and bought three wonderful suits for a reasonable price.

I found a nice summer sport jacket that I am happy with so far. I actually found it on MW website and this location had it in stock. Service was good andI was in and out quickly. Happy with purchase, pleased with service. Recommend!

Fantastic experience using Dartagnan and Michelle. I was in need of a huge wardrobe overhaul for a new job and this guy is the most professional and enjoyable human being I have seen in a long while in a customer service position. He was great, never felt pressured, and he made me look really good with his suggestions. When he was unavailable, Michelle would step in to assist and she was just as awesome. Michelle gives you that nice female perspective on the choice and is just top notch. They have a new loyal customer as long as they are there!

Okay, I never thought I’d end up at a men’s warehouse for myself but I did and of all locations, I’m glad I landed here. I had an awesome experience here! The staff is so great and I will definitely recommend this place to anyone that’s looking for quality and great service.
I was in need of a straight black tie for work so I called to make sure they had it before taking the trip. The woman that helped me out was so great! She took the time to search for exactly what I was looking for and let me know about the promotions they were having with the buy one get one free ties.
When I arrived at the store, I was warmly greeted by the staff and made my way to the counter where she had my items waiting for me.
Now, I didn’t know how to tie a tie, so they even took the time to do that for me. This place is really great. They are not all about the big sale and treat the small sales like any other.
Great service, great deals, highly recommended!

Don’t go here
Don’t let Michelle the Tux manager help you.
Check your tux’s for rips and correct sizing. ²⁄₃ grooms men tux had rips.
Grooms was WAY TOO BIG
they had no way of fixing before wedding.
I tried to resolve with manager, many calls visited the store 3 times when Michelle was supposed to be the only to be told she wasn’t by some rude older Hispanic man who identified himself as the manager initially.
Thanks for ruining our wedding pics mens ware house!