Mike’s Camera

After visiting several other «big box» stores and receiving little to no service, I decided to visit Mike’s. Immediately Jessica approached me and offered assistance. And the assistance was excellent. She listened carefully as I described what I was looking for and what I wanted the camera for. She expertly narrowed the focus to a couple of cameras and helped me figure out the various features of each camera. I found a camera with everything I wanted! This is my place from now on! Excellent and knowledgeable service!

Pretty good deals on cameras and accessories I think but the customer service from top to bottom is severely lacking. From knowing almost nothing about their ad to taking 10 minutes to move from first in line to finished the sales people are clueless but at least polite. I spent over $ 500 and these guys looked at me like I was crazy when I couldn’t believe that they didn’t have a bag that my very popular item would fit in. Dude actually offered me a bigger box to carry it in. Honestly, I expected to walk out pretty happy with my deal but ended up pretty disgruntled. Likely will just buy online from now on.

Recently purchased a Canon Rebel with Chris. He was knowledgeable and easy to understand. Could have got camera cheaper elsewhere but with such great service and a future photo class, made the purchase here.
On May 21^st took the class with Jessica. Class was packed with people and she was great; mellow, patient, and great at instructions. I was very impressed with her class, it was so much better than I expected! I will be back request her. Great job and keep up the great customer service Mike’s.

As a Sacramento native I’ve shopped several local camera stores and the online resources for many years. I recently attended Mike’s camera/​lens day at the Sacramento Zoo. I was interested in purchasing an upgrade for one of my lenses or possibly a new super long telephoto. I am a devoted Canon user but tried a few other brands that day. I have a few limitations because of a weak wrist so weight can be an issue. Chris was a huge help with the decision process and spent extra time with me. At one point we needed some input and assistance from management and Joel offered all that was needed. Both gentlemen are knowledgeable about the products carried in the store and provided service with a smile. And, the best part, there was never any pressure nor was the service diminished by a lack of purchase by me. I did end up buying an upgrade to one of my lenses. Can’t get this experience online! Keep up the good work.

Love this place! I recently purchased a camera at this location and was so happy with everyone there. No pressure! No sales pitch! And just sat in on my first in store class. Jessica was so helpful. Very patient and attentive to all the students and questions. I look forward to more classes especially with her. And Mike’s Camera has all my business now. Highly recommend.

Competitive but excellent service!
When small local shops are competing with large chains such as B&H as well as online giants like Adorama, it takes an extra effort to attract and retain clients.
Since I had been socially recruited to shoot photos of an event this past Saturday, I started to kick myself when I realized I had left my camera battery at home so while I was in route to Sacramento, I looked up the closest camera products store via Unilocal and found Mike’s Cameras.
I called the store once they opened and asked if they had that item in stock. The young lady was kind over the telephone and took the time to search then pull the items for me. She also told me she would put it aside for me until I arrived, which I found very client oriented.
They are located on busy J Street but it is easily accessible if you locate parking on any of the side streets. When I popped in, the layout of the shop is reminiscent of the Keeble and Shuchat store in Palo Alto, complete with the type of personalized customer service I have become accustomed to in upper end camera stores. They escorted me to the register where my items were waiting for me and I was in and out of the store in under 15 minutes.
While their items are slightly more expensive had I gone via the Amazon route, they were there when the need was urgent and I was very appreciative of having this option available to me. Great staff and customer service.
Thank you for saving me and my emergency battery situation! My go-​to store when I am in Sacramento!

I had some expensive vintage photos that were extremely difficult to reproduce well. I had tried costco and another local printer but they turned out terribly. I was giving up hope when I remembered the place I bought my camera the year before had a photo/​printing shop.
Sohee worked for a long time with me until we found the correct paper that made all the difference. She was pleasant and helpful, yet moved quickly in a busy shop. I felt she really cared about making the photos turn out well.
I ended up also buying quite a few (15) frames and when my sister visited from Portland I brought her down to have them work on some of her vintage picts also… she ended up buying the same frames I had, just not as many.
I would always return here first before going anywhere else with any photos that matter to me.
Thank You Sohee, for your help and smiling patience.

Rented a Nikon SB-​700 speedlight from here. GREAT prices on what they have to rent! Walking in, the place is abuzz with people buying or employees making prints. Looks like there is a decent selection of products and everything was clean and tidy. The staff was super helpful and I will definitely rent from here again.

Enjoyed shopping at Mike’s camera. Good variety of camera gear and accessories. Signed up for photo class. Looking foward to buying stuff from here and taking more classes.

Sohee and Jordan were very helpful during my most recent visit to Mike’s Camera.
I was able to print photos from my phone and my text messages.
Thank You!
susana

Thanks to Chris for the great customer service. I have been out of the hobby for a long time so I needed a few things to get back up and running… decided to get a new camera — Chris was very knowledgeable and when I got my new camera, part of the store policy is to go over it with you… I went from a D70 to D810 so some things are different control wise (haha for those of you who know when the D70 came out) — Chris went over each difference with knowledge and precision. I have returned several times for misc. gear instead of buying online — the one thing they did not have in stock was over the weekend and they had it Monday afternoon. Its nice to actually go to a store where you can talk with someone who knows what they are talking about and get what product is right for me. If you are still reading — great job at Mikes Camera and thank you to Chris for doing such a great job.

Had a very crappy experience today with this place. I had never been here and went by to have them look at my camera. Lets just say I never made it to the counter due to the door guy. I walked in and he he just looks at me. I am holding my camera in my hand as I tell him why I came by. He snatches the camera from my hand without asking to see it and handles it like he was playing with a toy. He told me it would cost $ 35 for the camera to even be looked at… which is fine, but he never said if that would go toward the cost of fixing it if I choose to have it fixed. When he said it would take 6 weeks for be fixed, I ask why so long. Here is where it all went down hill for me. I asked him why it would take so long to fix my camera and his reply to me was «well, you are not the only one with a broken camera». I am in a business that requires a lot of customer service and I can think if so many different ways he could have answered that question. When I asked if that was really the way he wanted to answer that question, he just said in a very sarcastic way «sorry if I offended you». I was not offended… I was pissed off by the lack of customer service he was giving to a potential customer. I grabbed my camera back and said I will just go elsewhere. He said «see ya».
I will not ever go back to this place and I will not recommend this place.

Great local place to get film developed, the staff was friendly and they were able to get my prints done in a couple hours.

Mikes Camera is amazing! I recently purchased a Nikon D750 from Mike’s Sacramento location and had a great experience. I had been shopping around online but decided to go in to Mikes just to see how their prices compared. The price was right on target, but I was willing to pay extra just for the personalized service I received. Taek was the sales rep who worked with us and I am so glad he did. He is SUPER knowledgable and really friendly. I had only been in the store one other time and he remembered me. That was impressive. He was also able to give me tips and recommendations on the cameras. I wouldn’t have gotten any of this if I had purchased something online. It was definitely worth it to purchase from Mike’s. And their photo products are great quality too. I have always been happy with that. They definitely deserve 5 stars all around!

I was referred to Mike’s Camera in Sacramento when I was traveling here and needed a piece of specialized camera equipment (Nikon 2x teleconverter).
They didn’t have it in stock but they got it for me in just a couple of days and solved my need for the same price that I could have gotten it by waiting for for Amazon or B&H.
Really nice guys and super service!

Great customer service.

Good selection, and very patient with my son who’s just diving into photography head-​first.
Accessory prices were high, but no higher than the other local shop in Roseville and a larger shop in San Jose. This is (obviously) where they make their money.
My wife asked if they were mad that we spent a half hour trying lenses but didn’t buy one.
I told her that we walked out of there with $ 100 of lens caps, cleaning tissue, a filter, and a couple other little things — they were happy. LOL
Anyhow, nice people there and a good selection.

All I can say is their salesmen are honest. I went in to buy one of those new fun, trendy instant cameras and the guy didn’t try to upscale it at all. I asked some questions and he was quite vague and it sounded like it’s not that good. Going into it I knew it wasn’t a professional camera, but I was looking for something fun. They also have a instant printer that looked fun too. He thought that was better as you can use a good camera and print it out. He didn’t go into detail on how it works. Maybe he was off soon or just hates it. I just thought my whole experience was odd as I really wanted to walk out of there with something new and fun.

It’s so nice having a store in midtown completely dedicated to photography since it seems more and more these places are decreasing.
I love this store because it just feels right that this is in midtown where it’s so photogenic.
The employees are so helpful. I actually got the confidence to buy my first prime lens because I was able to ask them questions and have them answered well without me feeling dumb. They are all very friendly and helpful. Plus for some reason, they’re always overstaffed. Like there are way too many of them inside the store when usually it’s just me and about 3 other customers inside.
The store itself is pretty small but you can find pretty much everything you need for photography there. They are also the only ones I know left who develops film since convenient stores have stopped doing it in one hour.
The only complaint is that their prices are a lot higher than most retailers. You can find a lot of this stuff on Amazon for so much cheaper. BUT they do price matching so just look up the items on Amazon before buying it in store if you just can’t wait for shipping
Overall a nice camera place to find all your photography needs

Great staff and great prices on lens rentals. After Photo Source telling me I had to have a hold placed on my credit card for the retail value of the lens I thought I had no other options since it was too late to rent online. My friend reminded me of Mike’s which was right in my neighborhood and ended up being $ 15 cheaper than what Photo Source would’ve charged me. Score! I rented a 24 – 70 2.8 for the weekend which ended up being around $ 65 with tax. The lens was in good condition and worked great. Mike’s also offers a discount on the lens if you want to purchase it after renting. Sadly I don’t have 2 grand to spend on a lens at the moment but one day!