National Seating and Mobility

I would not recommend this company either. They said my sons chair would be delivered on a certain day, I called to confirm and as the day passed nobody showed. So I emailed the person working on the case and she said the chair never came in. Well, why didn’t anyone tell me and why did I have to contact them to ask? One month later I’m still bugging them about this chair?

Use a different company. This company does not care about their customers. My 13y/​o son is wheelchair bound. We were sent to this company because that is who our insurance referred us to. My son has outgrown his chair and needed (not a new chair) modifications to his current chair. We went in for a fitting in October. The manager Chris Orman has lots of awards in his office displayed. He put on a good front. Week after week went by then month after month. I made calls about every other month with the same response «we are waiting for his parts to come in». It is now January… I called last week, the RUDE office lady said, «the parts are in Laurie will call you on Monday to set up appointment». I called Monday and got a voice mail. I called Tuesday and Miss RUDE said, «Oh Laurie stepped out for 15 minutes I will have her call you back when she gets in». As she was getting ready to hang up I said, «wait please, you told me last week she would call on Monday and now it is Tuesday». She replies, «I azure you I will not leave this office today until I know Laurie has called you». Guess what… no call back. Today, Wednesday I called early a.m. To my surprise Laurie answered, after asking me to hold (6 minutes). Yippee all is ready! «Sorry our soonest appointment is next Wed.,». So my handicap son who has been sitting misaligned in his chair for several months and I will be at this tiny office that has one handicap parking spot, at 8 am next wed. And wait «3 hours» for these modifications to take place. I am an RN, work hard and know how long insurance auth. and parts take. This is unacceptable. I am following up with their corporate office as this company is a chain. Please don’t waste your time. There are other companies out there that truly want to help you not hassle you!