New Scapes

Well, where do I start. I found Russell at the Cal Expo Home Show, had a 3D design done and went into contract. The 3D design was amazing as well as his props at the home show. The project was expected to take 6 – 8 weeks and it was not cheap, but we were doing a complete makeover to our backyard. The project started on January 13^th, 2015 and today is June 9^th. I might be lucky to say the project is halfway done. I will admit that his work looks good, it does appear to be quality as I have others in the industry checking on it. The communication is terrible, the timeline awful, and I pretty much kissed off my beautiful backyard for the summer which included a graduation, birthday, and a promotion party. We have gone almost two weeks without any work done or a worker showing up. I seriously would not recommend him if you want your project done on time. If you have 8 – 10 months to spare for a 8 week project, go for it!
**Update, June 23^rd, 2015. It has been 1 full month since any work or worker has shown up to our house. What a disappointment!

I would put NEGATIVE stars if possible. WORST company ever!!! Russell is a horrible saleman, and if he’s the owner, I feel sorry for his business. He has the worst communication. I got a quote done by them, and it was like pulling teeth to get any details on what will be done. We decide to go ahead anyways cuz they were the cheaper quote, and I call him to sign a contract. Ok our backyard had weeds as high as the fence, and I wanted also quote for fake grass, so I have no idea how this guy could even give me a accurate quote by just standing on our deck. He says 6 to 8 weeks will be the start date… we are going on week 10. He also said they won’t contact me until it gets closer to the time of work to be done. Don’t be fooled by the business printed vehicle they drive.
In the first 4 weeks, we cleared out all of our weeds to save $$ on removal, and I also change the layout of the original plan. Russell never came over to see what changes I made and never gave me another price for anything. Plus I forgot to mention, this was done thru TEXT MESSAGING!!! How professional is that??? I text a week later saying «still waiting on a cost» he sends me a random text with barely any info and even less details. But said they will be here next Thursday or do Friday to start work. We’ll here it is, Thursdsy and have no idea if anyone is coming at all. I called the office to ask about who I have to talk to to get my deposit back, and the girl said he’s not in the office. OF course!!! I’m beyond pissed… they broke contract by not even starting in the time that was written down on Contract, and Russell has shown no kind of professional or even landscaping knowledge. Russell didn’t check to see if we have accessible gates for them to bring supplies thru to the backyard, or to see if we need move our Jet Ski which at the moment has 2 flat tires on the trailer. So even if they had a little Bob cat tractor, they wouldn’t be able to use it cuz I’d have to move that and the wood pile.
Also when Russell texted me last week on a Tuesday i think, saying that they were going to start work next week on either Thursday or friday, AND and that he will let me know later this week… never heard anything.
Did I mention that I got their info from a Home and Garden show also??? They were at the one in Fairfield. I knew I should have gone with the company that was double in price, but was trying to save $$ but I think I’m out $ 321 for my deposit. And now that I look at that… isn’t it a coincidence that it is 321?

The workmanship and the crew were fantastic. Where this company was lacking was scheduling and communication. They had to move the start date multiple times and one of these times I didn’t find out until the day they were supposed to start. That being said. The workmanship was definitely worth the wait. If you have the patience, I would recommend this company for your landscaping project. My yard was recently completed and looks great.

We worked with New-​Scapes in October 2013 to put in backyard landscaping and redo the front yard landscaping in our new house. 3 other companies were reviewed in addition to New-​Scapes. Selecting New-​Scapes was based on 3 critieria:
1) Design. Russell came to our house and measured the areas affected. Then he created a design based on our conversations about what we wanted and what he thought should be included. he had everything entered in a computer program that allowed us to pick, place, and move plants, borders, sprinklers, etc. We could this in real time at our house on his computer.
2) Cost. New-​Scapes pricing was very competitive. I thought Russell upsold me on the number of plants but in the end he was right to increase the total number as it improved the overall look. His quote was within our budget and allowed us to add items such as an inline fertilization system.
3) Schedule. New-​Scapes was able to start within two weeks and complete the work in 4 days.
After selection, they were at the house 10 days later and they completed the work right on time. His entire crew was very efficient and professional. The end product looked exactly as designed. I was extremely happy with the final product that included sod, plants, trees, irrigation/​drainage, and bark.
The next test will be follow up this spring as many of the plants died over the cold stretch we had in December. The plants and trees have a year warranty. I have confidence that New-​Scapes will stand behind their work.

NewScapes Inc. is a solid and trustworthy landscaping enterprise. Since I first met Russell, the owner, I was impressed with his demeanor and attention to our interests, attitudes, expectations, and tastes in design ideas, budget constraints, and timeline of our proposed project.
We asked for a 3D design which he was careful to generate and modified several times to fit out interests while responding to our varying thought processes. His expertise in both design manifestation and plant selection is seasoned by his wealth of experience in the industry and his team complements that characteristic.
Our project began with only our backyard, but after seeing his work and comparing estimates with other landscapers for front yard work, I still choose NewScapes to complete the job. A midst several delays due to changes in plans, additions to work, and weather difficulties, Russell and his team pulled through meeting an extended yet firm deadline in time for our Christmas party; quite a feat given such restraints which resulted in many compliments from observers on the quality and amount of work. Then, a week after the event, Russell personally returned to amend and realign some cosmetic retaining wall issues I was troubled with.
His dedication working late nights to meet customer satisfaction speaks volumes to his dedication and quality in servitude. Although you may have to budget twice as much time to get the job done, I highly recommend choosing NewScapes Inc. as your landscaping vendor. Russell and his team will do the job right while others may leave you disappointed, as some of our neighbors wisely warned us about.
Thank you Russell and your team at NewScapes Inc.

Just another customer happy with their landscape! We would recommend NewScapes to all our friends and family!

We are very pleased with our landscape from NewScapes. This is our first home and we really couldn’t wait to find the company that could meet our budget and do everything we wanted to do. We first ran into this company at the State Fair last year and then at other home and garden shows through-​out the year. Their booth really sold us and their price couldn’t be beat! We did have some flowers die, but they came out and replaced them within a expectable time frame. +1

If I could give less than a star review I would. They cut corners, overcharge and don’t do the proper installation. After doing tons of research because my yard looks terrible I have found out the following: my sprinklers are set too far apart resulting in dry spots in the grass, they were supposed to come out and replace the plants that died within 90 days and never came back, the trees were not supported properly and were put on the same watering system as the plants resulting in not a lot of growth and weak trunks because of lack of water, the gaping for the sidewalks to the lawn or flower bed is more than what it should be which can cause rolling your ankle or tripping. Do not use this company unless you have thousands of dollars to fix what they did incorrectly.

Absolutely terrible work and finish, poor responsiveness, and no customer service. They will try to woo you by giving you a low price, and then change the contract behind your back and have you sign it thinking it is the same one.
Our concrete has brush markes, we had peeling stucco, cracks everywhere, you name it.
Steer clear of this company! Make sure you check out the complaints on them!
Do NOT hire these guys, they have a bad reputation and hire people who don’t do the job correctly. If I wasn’t there to watch them I’m sure they would have cut a lot more corners. Their workmanship is awful as well!