Nor-Cal Motorsports

I’ve been here a few times to purchase this and that. One guy gave me a pretty good deal on boots, though their bottom dollar was what they were being sold for online. Oil, filters, broken bike parts, missing nuts/​screws, etc. The thing that bugs me about this place is that they close at 4 on Saturdays and closed all day Sunday. I never understood why a shop based on weekend recreation would be closed on weekends, and thus not available to support the very industry it caters to. It would be like the movie theaters closed on nights and weekends. I guess they don’t understand that we all might have jobs and can’t do any shopping until the weekend. Be smart. Close on Monday and Tuesday or something. Anyway, I bought a rear tire for my dirt bike from them and they charged me almost $ 30 to put it on. «Wait a minute; I can understand if I bought the tire from some place else, but I bought it here from you guys. You can’t mount it for free? It takes like 10 minutes tops.» «Nope. Sorry.» «Hmmm. Well, ok. How about you match the price at A&S BMW and Roseville KTM (Motorcycle Performance Center). Both those places will mount rear tires for $ 20, even if you buy it from some place else.» (they both mount for free if you buy from them.) «Nope. Sorry. I can’t do that.» «You guys won’t even match your competitions price on mounting a tire that I bought from you?» «No. Sorry.» «So you’re saying you DON’T want my business then. Ok. Good to know.» Even though this place is closer, the KTM shop in Roseville is my go-​to place. It might be smaller, but at least they don’t try and rape you.

My husband Michael just had a bad experience after trying to pick up my Rancher ATV for the second time. Brought it in to have work done, was told it was ready to be picked up. When I got there, they forgot to do part of the requested work. They said it was in the computer system and promised to rectify the issue. When I went to pick it up the second time, the work still wasn’t done and they denied the work was ever requested. When I spoke to the owner, he raved about how much money he made this December instead of working to rectify my problem and had no solutions as to how to fix my ATV. Will not be returning.

I personally have purchased 4 bikes from Nor-​Cal and couldn’t be more delighted. They always take great care of me and are attentive to my needs/​wants… Well moreso wants but same difference. Family owned and operated. Highly knowledgeable when it comes to all aspects. Definitely a great and friendly experience every time I’m in. Go visit them soon!

Great service and location! Eric (the owner) is a fellow racer and is always available for questions at the shop and the track. He’s gone above and beyond even to deliver parts to the track or a race.

I have been doing business with Eric and Susan for the last 8 years. As a pro level racer for many years, Eric really knows how to set-​up KTM’s. Whether you dual sport around Tahoe, or race the D36 series, Eric knows how to set-​up your bike. He and his crew are very knowledgeable about all of the best after market parts so fine tuning your bike for a particular purpose is hassle free. You can literally tell the shop your riding style, and how you want your bike set-​up, and leave it up to them to pick the best parts, and set the suspension. Chances are you will see the very same parts on Eric’s personal bikes. One time I brought my XCF in for a new clutch and was told that I didn’t need one, just a small tweak and I was out the door for under $ 50. It is hard to find that kind of honesty in a shop these days. I am psyched to be picking up a new 2016 500 EXC from Nor Cal in the next few weeks, and I am confident that Eric and his staff will dial this bike in as well. Give them a try, if my 8 years of experience with Nor Cal is any indication, you will not be disappointed.

Bought my 1190 Adventure R there in March from Lawrence. Have taken it there a few times for service and repairs and I am thoroughly pleased with all my experiences there. I can’t begin to express how great the 1190 Adventure R is.

This is my go to place when it comes to service and getting parts for my motorcycles from the first time I rode up with a flat a year ago and still to this day I have always been treated well thank you for all your help.

Best service in Sacramento both in bikes and gear. Bought a brand new Husky FE
350S and NorCal treated me and my whole family like kings. Have been shopping at NorCal since 2008 and have no complaints they always go way above what it take to make me the customer happy.

Bought a 2015 KTM Super Adventure. Lawrence in sales was very easy to deal with. I traded in a 2002 BMW RT and was given fair market value (KBB) and feel I was treated exceptionally.
The bike developed a minor issue that required a service tech look at it. With it being a 60 mile one way trip I waited a few days to accrue enough miles to get the first service/​oil change etc done at the same time. They had a little trouble fixing the software error but persevered and got it knocked out. They kept me informed of the progress at all times so I was not left wondering.
several weeks later I caused a minor issue and called the service dept. for advice. They were willing to break the schedule and see me the same day.
Very pleased!
Hawk

Bought a brand new 2014 SXF 350 a couple months ago. The bike ended up leaking oil out of a small Allen screw on the left rear top of the motor. When I addressed the issue with their service department I was told to put lock tight on it and carry on. No concern for customers here.
I decided my brand new bike should not leak anything so I told them I would bring it in and let them fix it, not about to put lock tight on anything that had potential access to the inside of my motor. After dropping my bike off and driving three hours round trip, the next day I got a call and was told my bike was fixed. I drove three more hours round trip to bring it home just to find the problem hadn’t even slowed. It still leaked at the same rate.
When I talked to Eric, the owner of the establishment, he agreed to contact the manufacturer to see what they could do, not at all about to take responsibility for the problem he sold me. After KTM told him they would send a new cover I was told to bring the bike down and drop it off.
Note, it is three hours to take my bike to their shop and go home.
Once I dropped it off for the second time, I requested they order a fan kit ($ 200) for my bike. I talked with the service tech at the time of drop off and he agreed that after having to go 9 hours out of my way (and spending $ 100+ on gas) that he would talk to the owner, Eric, and see if they could install the fan (a one hour task) for free.
Once the bike was fixed I got the call from the same service tech I spoke with originally. When I asked about the fan kit install I was told the best they could do is half an hour charge, which is how long it ended up taking me to install it myself.
In my opinion: This place is a joke. I won’t say the employees, but the owner is not at all concerned with customer service. I am confident he wouldn’t have stepped up to address the issue with my bike if the manufacture hadn’t warrantied the part.
A good friend of mine also ran into the poor quality of loyalty here.
Little did they know if they would have tried to make the whole thing rite and step up and install the fan I was prepared to have them install a recluse clutch, trial tire and radiator guards.
I will be taking my business to the KTM shop in Roseville moving forward.

Contacted every Husqvarna dealer in a days driving distance from Sacramento. Not only was Eric the only one to call me back but also invited me to his shop to test ride the bikes I was interested in. In addition he was willing to slip some more dirt friendly gears on the bike I wanted so that I could see how it rode. He quoted me a fair price for the bike and had it ready when he promised. Very pleased with this shop.

Stopped by to pick up an FMF pipe for my CR 250 which is very difficult to find. They didn’t have one either, but they were able to order and have it the very next day. Service was great!

sorry I’m the 1^st to review. so here we go.
over the past year (even before the new location) I have tried to build a relationship with NOR-​CAL.
I think the team is knowledgeable, Greg the main mechanic is great, honest, and does a great job. The guys in parts/​floor are cool and try to help any way they can when you have a question. I think the new place has great potential, location is great, very large showroom floor and seems to be getting bigger. The reason for the 2 star is the owner. very hard guy to talk to, rude & seems to be too good for my business most of the time. I haven’t been in for a month or so but when I go in I look to see if he is around because I really don’t want to talk to him, I’d rather deal with his team instead. hope it gets better because I like KTM bikes and there are not any shops or dealers real close to my area.