OnTrac

If I could give 0 stars I would. I ordered a MacBook online from Apple and ontrac is the carrier they chose to deliver my package. And I can’t believe they did. The ontrac driver showed up in my driveway Tuesday when my package is to be delivered but didn’t get out of the car he just drove off. I tried to wave him down, knowing the package needed to be signed for, but couldn’t get his attention. I checked the shipping status later that day and it said it hadn’t been out for delivery, but I thought it was quite a coincidence they showed up at my house. Wednesday I contracted Apple for the second time and my package was «lost». ??? I don’t understand. I emailed ontrac twice in two days and got an email back only when I demanded that Apple send me a new computer through a different company. The email said that my package couldn’t be found and that I would be sent a replacement. I wrote a nasty email back and now I’m writing this. Needless to say it’s Thursday and my package should be fedexed later today.

I’ve been stuck having merchandise sent to me via Ontrac twice in the last 2 weeks. So far both were delivered more than 5 days later than what their «Service Commitment Date» stated on the tracking section of their website.
Customer service was always shocked that the packages just sat at the facility for days on end without being delivered… Yea right, like that is truly shocking to you.
Avoid ever using this company. Stick with UPS and FedEx for sure.

I don’t have a problem with how any delivery person looks, I mean you’re delivering stuff all day dress comfortably!
But how any OnTrac even has more than 1 star is a mystery to me.
EVERY TIME OnTrac delivers a package I never get it, it never ships, OR LIKE THIS TIME it SAYS «delivered. signed by fd» or front door??? Who even knows? Either way it’s total BS. I was here ALL DAY WAITING and the package never came, I live in a tiny apartment so it’s not like I didn’t hear, my neighbors have been in and out and they never saw a delivery or package… so I check online and it says it was delivered at 1 pm???
OnTrac must pay their employees horribly if they care THIS little about whether or not they just lie. I mean come on. I’ve even tried to change my options to say DO NOT LEAVE PACKAGE ON FRONT DOOR with Amazon, and they say «signed by fd» every time…
This has been the situation with everywhere I’ve lived… To the deliverers of OnTrac. please! I would love you so much if you just actually TRIED to get me my package! I’d personally write you a thank you note with a tip for you in it if you gave me your info ON THE DELIVERED PACKAGE!
Sorry for all the cyber yelling, it’s just so hard for me to believe that a company can suck so bad every single time and have a company like Amazon keep working with them.

I’ve encountered the same issues with OnTrac both with work shipments from vendors to customers and personal shipments from Amazon; their tracking systems are whack, their customer service is a joke and they only hire drivers who were too under-​qualified to work at AM/​PM and probably steal the packages themselves.
They aren’t good at delivering things, and that’s kind of an important part of being a delivery service. They will ignore any special instructions you post for them (they likely can’t read them anyways) and practically leave your packages on the sidewalk in order to save a few steps.
THE GOOD NEWS: as Steve M. mentioned, you can email Amazon and request that none of your future orders be shipped via OnTrac. I did and they responded within an hour. Do it, even if you haven’t had to deal with them yet, just do it to save yourself some frustration ahead of time.

Unprofessional delivery staff!
I have had several deliveries from On-​Trac and their staff look like random people off the street were given an On-​Trac shirt and told to deliver a package. The last guy had on gym basketball shorts and sneakers. They never greet me or even make eye contact. They just walk in and hand you the electronic device to sign. They don’t even have a pen or stylus to sign the device with. After I signed, he walked away while I was talking to him. Never acknowledged me or anything. Plus, the deliveries are never on time.
I got fed up since our satellite office has no choice but use them. I called their customer service center with my feedback. It turns out that most of their delivery folks are outsourced to a third party vendor so they can’t really do anything directly other than inform the vendor of the complaints. LAME!

Thanks to Amazon I have had to deal with Ontrac more times than I care to admit!!! They suck! Hands down the WORST delivery service available and it kills me that Amazon chooses to use them! The Post Office does a better job! They purposefully delivered my package to an incorrect address just so they could get a signature. Too bad I have no idea where my package is or who signed for it! Thanks Ontrac for not doing your job AGAIN!!! This should be zero stars but Unilocal won’t let me post without doing it!

I agree with the complaints. I been a prime member for 2 years & usually always do my shopping on amazon. I am going to make a complaint about this company to amazon. I think everyone should complain, so that amazon will stop using this company. I ordered my item 5 days ago with 2 day shipping. Ontrac says it made 2 attempted deliveries, who is driving a ghost? Because (no one) attempted anything! It’s being delivered to a established retail business address and we have been in this same location over 20 years! I can clearly see anyone through our glass window store front! Also no notice was «ever» left. Who are they hiring to drive these trucks?

The delivery person is stupid. How could you miss the biggest house on the private road and its the last house at end of the road? UPS, FedEx, and USPS never have trouble finding the house. Sephora needs to cancel their contract with them. My package was a week last.

Can I give them no stars??? What a joke this company is… save yourself the time and energy and use another company that’s reliable like Fed Ex, UPS even USPS! They can’t even blame it on the holidays anymore! DO NOT USE THEM!
I have ordered with my Amazon Prime since Prime started… NEVER an issue til they started using this company!

Who leaves the package outside of an apartment complex and not at the front of your unit??? Ontrac does! Marks it delivered and Wow. you loose that package! Such irresponsible behavior!
Looking at these reviews, big retailers should completely stop using them!
The one star is for the hopeless call back from their representative who just basically read out the package tracking for me. Thanks for being generous enough!

If I could give negative stars I would. They’re THAT bad/​incompetent. Like other reviewers I question how this company is able to stay in business. Unfortunately most of the big name companies use OnTrac so they’re probably unlikely to go away any time soon.
I live in a gated community so I understand that some people may have trouble figuring out what to do. The problem is, I provided them with the code and even provided the street that the gate is on since there’s 2 entrances. However, despite this, the tracking still showed «UNDELIVERABLE — NEED GATE CODE.» Say what? Is the driver illiterate? Alright, I’ll give them the benefit of the doubt, maybe their IQ is actually below 50.
I decided to call customer service hoping to have them come back. I had to wait ONE HOUR for someone to pick up. I guess that’s expected though since I’m sure the entire Sacramento area is probably calling too to complain about how terrible their delivery service is. The guy takes my tracking numbers, confirms my info, etc and tells me the guy will come back. Cool, maybe the driver will actually put some effort to do their job this time. Wait for the rest of the day and of course nobody shows up. I would not be surprised if they got lost or something trying to figure out where to go. Not sure if the customer service guy was lying to me or if the driver was too lazy to actually do their job but either way, I never got my package that day.
TL;DR avoid OnTrac like the plague if possible.

The driver didn’t bother to call me from the gate, it’s connect to my phone. Just left saying that they couldn’t gain access. Been home all day.

Worst delivery company that has ever existed. Drivers can’t seem to find proper addresses. When I told them the address was on the door of our building they looked me and said «well it’s not on GPS so I couldn’t find it». Don’t get live plants or fresh items unless you like bruised and damaged goods. Don’t bother putting an arrow indicating the top of a box.

If I could give less than one star I would. These drivers are rude and park wherever they want. I pulled into our driveway as an Ontrac van was pulling out, stopping at the entrance and blocking me. He got out of the van with a package, as I sat blocked. When I rolled down my window and told him that he could not block the entrance to our lot, he ignored me and ran across the street with his package while he made me wait. I called to complain and Ontrac doesn’t even answer their phones! I will do whatever I can to make sure the our staff, our vendors and our clients do not use them or anyone who contracts with them.
Mercedes white Ontrac van #CA 466 247 delivering at 1:39 PM PST on Friday, November 6^th, I will make sure you are reported somehow.

Delivered a package to the wrong address, or something. It never arrived. Usually they just leave it by the front door, even though I have a patio they can toss into without risking it being stolen. What concerns me the most is that it was supposedly signed by someone. Now I know no one was here.
It was even more irritating that they responded to my request for information that there were some delays, yet it has been four days on a prime shipping order… and another order of mine came in just today– I do not expect it to arrive. And have had to ask for a refund due to this company’s incompetence.

How is this even a company? Shipping something shouldn’t be an issue of rolling the dice. I’m 90% sure they just steal half of their packages and sell them on craigslist. Nothing ever arrives on time. Packages that do not require signatures are not delivered because no signature could be received (that is if they attempt to deliver at all, might just be that they don’t get around to delivering and mark it with something random)? What is this madness?
I hope the owner of this company gets his casket delivered by his own company, that way he’ll be a decomposed corpse before they ever get around to putting him in a hearse.
I’ve seriously just considered taking a crap in a box and sending to a fake address so it has to sit around in their facility for days. But, let’s be honest, it’d end up in some OnTrac employee’s living room along with the other packages they seem to lose or are ‘unable to deliver’ waiting to be sold on craigslist.

If you ever have to use a carrier to ship your packages, never trust ontrac.
Doesn’t matter if you’re buying something online worth $ 5 or $ 500, their couriers poorly leave your packages out in broad daylight allowing them to be damaged or stolen.
If anything, save yourself the time and money and use USPS, UPS, or even FedEx since you will for sure get your packages in a timely and professional manner.
And if you are buying from an online retailer, make sure it is not shipped by ontrac (trust me).
With their poor quality services, I hope these guys go out of business.

I love Ontrac. I order from Amazon Prime almost daily.
I have had 224 packages delivered so far this year. I buy in bulk and subscribe & save. When it ships from UPS it don’t usually get here 2 days and not till 7 pm. If it’s Ontrac it shows up the next morning. Literally always in shock because at times, I would have added something in the evening about 10 hours ago and it’s here already. UPS has delivered things to other people. Something’s get to me that’s not mine. It happens but as far as service. Ontrac is a beast!

Just adding my voice to the chorus of unhappy customers. I made an Amazon Prime order and my order was split into three packages, two from USPS, one from OnTrac. My USPS packages arrived on time, no problem. My OnTrac package contained a play tunnel for my cat and cereal for me. I told my cat his tunnel was arriving Friday by 8 p.m.
My cat sat in the window, eagerly waiting for his new toy to arrive, but 8 p.m. came and went with no OnTrac package. My cat looked at me with those olive eyes and meowed as if to say, «Mom, I’ll never trust you again!»
I checked the tracking and the package hadn’t even reached Sacramento yet. At 7:37 p.m., it was logged in hours away in a different city.
I tried to explain this to my cat, that it wasn’t my fault. But he just walked away in disgust.
I was hoping the company would at least ensure my package was at my door first thing in the morning, but I awoke to an empty porch and had to go without my Rice Krispy Treat Cereal.
My package did arrive by mid afternoon, so my experience is not as bad as most, but I’m not sure my cat will forgive me for dashing his hopes of a wild Friday night in a crinkly tunnel.

This company is awful, most specifically here in Sacramento. I pay extra to use any other delivery companies (UPS, FedEX, USPS, carrier pigeons, etc) just to avoid using OnTrac at all costs. Sometimes (looking at you Amazon) companies don’t show what delivery company is being used and I get stuck using OnTrac. EVERY TIME they are supposed to deliver to me, they don’t.
EVERY TIME I get a notification that shows they attempted delivery, and delivery was not possible. Different excuses every time, one being «Business Closed»… I do not live in a business. The other excuse, is there was no one home. Every time they have attempted delivery, I have been home, I WORK FROM HOME. Text message updates come through on my phone, and show «Delivery Attempted: Nobody was available to receive your Amazon package». Today I looked down at my phone, went outside and looked, and no OnTrac truck in sight. I even post a sign, inside the glass, RIGHT NEXT TO THE BUZZER asking for them to ring my buzzer with my name and apartment number (see photos, name and apartment number removed).
Then, you have to call in, and speak with one of their agents, who couldn’t care less than the delivery drivers do. I explain the situation, and they say «Well, the driver was there». I explain I’ve been home, and they continue with a long speech about why it can’t be delivered the same day, but another attempt will be made in the future. Explain I’ve paid extra for quicker shipping, they explain they tried to deliver it… You’ll have to go pick up the item at the location, before they send it back to wherever it shipped from. Avoid using this company at all costs in Sacramento. I can’t speak to other locations, but this location is awful.