Overton Security Services

I am a retail business owner and Overton Security Services, inc. is contracted by our Complex Property Managers. Ive dealt with Overton and their lack of staff, training and professionalism for the last 8month partly because our Property Manager was partially to blame for prior incidents and communication.
Incident:
Im writing this review because I had an incident today with a shoplifter. I contacted Overton as soon as I saw the customer stuff a product in their purse. 20mins later the customer tried to walk outside with the stolen merch. The security guard (Mr. Walace) was sitting in his car on the phone with his Supervisor (Mr. Tran) right outside. The security guard watched the thieves get in their car and drive off. When the security guard walked into the business, he asked me what happened. I told him he missed the thieves and I asked him why he was sitting in his car for so long (in a calm voice). The security guard informed me they are strictly security for the building and not Loss Prevention. He said the only thing he could do is watch, observe and report to the police. He said he was getting clearance from his Supervisor to come inside our business. I asked him his name and his supervisor’s name then told him to have a nice day. I called dispatch to ask to speak to Mr. Tran but apparently he was gone for the day and I would have to call back the next day. I then received a call at my business from Mr. Tran. He started off very stern and told me they were not LP and that if we had a theft problem at our business we should hire a LP team. I told him, they were our LP and I asked him what the point of us paying for security was if all they do is observe and report. I told him we could do that ourselves. He then said he didnt appreciate me yelling at his employees and making threats. I assure you, I made no threats nor did I raise my voice at any time. (My thought is, Mr. Walace was afraid he may be disciplined for sitting in the car and he told his supervisor I yelled at him.) Mr. Tran also said we should not call dispatch unless we need emergency assistants. I told him I called Overton because we needed assistants, he then said «what don’t you understand, you need LP.» He also said I sound «uneducated» because I said, we pay our Property Managers and they pay Overton. I was sick of Overton and told him, we will see if they are still employed at our Complex in a week. He then said, I made a threat and everything from that point on would be documented. During this entire conversation, Mr. Tran cut me off 3 – 4 times, said I sound uneducated, told me not to call them again because I cause internal issues.
Conclusion:
This is my personal opinion. I simply left a review so you could witness my interaction with Overton Security. I don’t appreciate their Service. This is not the first, second or third time Ive been unsatisfied. Overton has security on foot in our complex but we have no way of getting in contact with them. We have to call dispatch, dispatch then has to dispatch the security guard to our business even though he might be 50ft away, it takes 20mins for them to arrive. Ive worked with other Security Services before and the other companies were better, friendly and more professional. I dont leave many reviews. If I do, its usually for exceptional service but here, I would truthfully stay away from Overton Security.