Performance Chevrolet

I received two recall notices from GM and waited months until they were ready to have their dealers complete the work required.
I immediately called Performance Chevrolet in early December to set the first available date to have the work done on my car. The soonest available was today, January the 9^th, 2016. I was told by the agent on the phone that one issue was being done for all cars of my type and the other was being done only for cars that were losing power while driving. I said I had this issue as my car will lose power when pushed faster etc. intermittently. She said she set me up for both and the mechanics could look at it and make a determination which was fine with me.
1. I arrived today at 8:45am for a 9:00am appointment. I was told that as my car did not have a check engine light on there was nothing they (the dealership) could do in regards to the issue of losing power but I could bring the car in when the engine light was on and they would put my car on a machine designed specifically to work with this issue. If they have such a machine why couldn’t they check for this problem today? I felt strongly that this was within the scope of the dealerships’ ability but the service representative was unwilling to make the extra effort.
2. I left my car so the dealership could have all the time necessary to complete the remaining work. I received a call after 1:00pm (4 hours later) to come and pick up my car before 3:00pm (rather briskly, making it clear I wouldn’t be getting my car that day if I didn’t).
3. When I arrived I was told that I indeed had the issue the recall is being done for but that they (Performance Chevrolet) did not have the parts to fix it and it would be fixed at a later date. (No, I wasn’t given a later date).
4. I couldn’t believe it. I made this appointment more than a month in advance. Performance Chevrolet had ample time to order those parts. If they couldn’t get those parts they had my correct phone number to reschedule for a date when they would have the needed parts and finally, why keep my car (on a Saturday?) for over 4 hours when they knew they could not fix it in the first place?
5. A minor irritation; the service attendant in charge said he was sorry, but one knows when someone is not sorry. I was treated as if this were my fault. Basically I was treated as a free loader, ‘I wanted something free and should expect to be treated as such.’ I found this exceptionally galling in the extreme. I will probably get the recall work done at Performance Chevrolet as it will now take so much longer if I get in a ‘new’ line at another dealership but I will never come again.

If it was possible, I would rate my buying and service experiences at Performance Chevrolet with 10 STARS!!!
I bought my 2009 Pontiac G6 on December 28, 2015. My Salesperson was Dion who was most helpful, friendly and efficient. He took me for test drives of two different vehicles and I decided on the G6. During the sales process I felt absolutely NO PRESSURE!!! Just friendly discussion and advice. Dion was knowledgeable about each of the cars I tested.
Dion then worked with Mo, the evening Sales Manager who was also most pleasant and efficient to deal with. He worked to get me the best financing possible, especially due to my lack of stellar credit.
All in all, the buying process took less than three hours and I had the keys in my hand. Gary, the finance manager added to the great experience with his efficient explanations of the sales/​finance contract, DMV paperwork and others.
I told each of the gentlemen who worked with me that this had to have been absolutely the most wonderful car buying experience I have ever had in my 64 years on the planet.
One minor glitch developed. I noticed an oil leak a few days after the purchase. I made an appointment with Performance Chevrolet’s service department. i arrived early on Saturday morning, January 9. I was warmly greeted by Tino, the service advisor on duty. He wrote me up and directed me to the comfortable lounge where there was hot coffee and free breakfast bars available. Tino mentioned that there would be a $ 65 diagnosis charge which I readily agreed to since I have paid much more for diagnosis charges at other repair shops.
After waiting about 45 minutes Tino came into the lounge and let me know that there was a somewhat major crank seal leak. He had spoken with the sales department and, even though I had signed off as accepting the vehicle as-​is, Tino told me the dealership was going to pick up all the charges for the repair and that it would be another two hours or so and I would be on my way. It came back in about an hour, another KUDO for them!!!
They are definitely my car dealer for any future purchases and I highly recommend them to anyone who wants a terrific car buying experience!!!

I wasn’t happy to go to the dealership by 7:30 on a Saturday going by their Unilocal hours to see that their Service Department wasn’t opening at that advertised time. Checked the dealership website and it said the Service Department opens at 8:00. Waited until 8:15 and tried calling. No answer and department still wasn’t opened as if 8:15. I was depending on these hours being accurate because I am from out of town on vacation and needed a new headlight.

I recently took my car to the body shop at Performance and they were great. Not only did they get it done quickly, but it was done well. Even my mechanic husband loved it! And before I got her back, they even cleaned and vacuumed her out completely. I greatly appreciated that because it is the one thing I never get to do. The people there were nice and professional. I will definitely take her back there again if I need work.

Very fast responses to my emails. Great deal on the car I wanted. Everyone I talked to was helpful, polite, and professional.

They’re awesome. Chad, my service adviser, knows his stuff. I thought I needed more work and it was going to cost me more, but he only recommended what was needed. I’m very thankful.

Thanks to all involved with helping me, Kevin and his staff are by far the best sales staff I have worked with.
I always feel like part of the family. Since my first purchase with you guys, I always have snd will continue to keep coming back and refer everyone I know. Thanks again. Top notch !!!

This review is for the service and parts department:
Had my first appt with Performance today for a recall on my new to me Cruze, Trevor was my service adviser he was extremely helpful and kind answering all of my questions that I had about my new car *he was very patient*. I even added an additional item to our service *having a new switchblade key cut and programmed*. When I had to go to parts to make sure they had the key in stock and get some touch up paint I was surprised in the large pricing difference from Performance Chevrolet to John L Sullivan in Roseville, both my paint and my key were half the price here and ACTUALLY in stock!!! $ 59 for a new remote start switchblade key cut and programmed!!! Rip you off Sullivan wanted damn near $ 300!!! So far the service team was great and Trevor went above and beyond for helping set up my bluetooth and go over maintenance. I will defiantly keep coming to these guys for all of my Cruze needs! If you own a Chevy check them out! Thanks Trevor!

I purchased my car a Chevy crude 2012 LTZ RS a few months ago I took it for a Auto Butler service and an electrical problem when I recived the car back I noticed my XM satellite radio service would not work so I call the satellite service when over the problem several times they told me there was no problem on their end I took it back to Chevy they told me there was no problem with the satellite but every time I left a lot I have no satellite service they still refuse to fix it even though I have an extended warranty bumper to bumper. I have still continued to call my satellite service they say it’s not a problem on their end it must be Chevy but they won’t fix it so I’m paying for a satellite service that I can’t get because Chevy won’t look into the problem what was the purpose in paying $ 3,500 for an extended warranty bumper to bumper?

I have purchased 5x cars in my life thus far (Im a 36 yr old woman) and this was the best experience I have had. The staff was great, they were fair– and offered me a great trade in value on my vehicle (the first go), we negotiated a bit on the price of the car I wanted, but it didn’t feel like I was being taken advantage of or run around– like it has at some other dealerships. I got the vehicle I wanted, at a price that felt fair. Overall I think everyone walked away feeling good about the deal. I will return for servicing.

I’ve had the best experience at performance Chevrolet! Craig who was the car salesman who helped me was the kindest and friendliest guy I’ve ever met my husband and I were looking for a vehicle because mine was recently totaled I was having trouble deciding on purchasing or leasing Craig was amazing and gave me the best advice I walked out with a 2016 Chevy sonic thank you so much Craig my husband and I definitely loved our car salesman!

9 out of 10 times I’ve been here everything has been great. One time even though I made an appointment they told me they couldn’t take me, so after talking a little bit they took my car in for an oil change. But all good other than that. Depending on the day and time oil changes can be slow or quick. However, the problem is that the hours at this place aren’t the best. By the time I am out of work they are already closed. So then we have to go to Jiffy Lube which is not ideal. Wish they had longer hours or I’ll have to find another dealership.

Im really disheartened that so many reviews of this dealership are so good yet i received the service i did. My truck is amazing and the purchase of it was mediocre but the days following the purchase were very unfortunate. All i can say is stay humble. You have plenty to work on. Try teaching your back of the house manners and service skills. I was treated very poorly and threatened when i didnt jump when they said jump. I had my ducks in a row. shouldn’t you have yours chevy?

Must say that was impressed with the expedient, professional expertise and. Customer service. I’d recommend every owner of a Chevrolet to stop buy and Performance Chevrolet to have car serviced. However, when buying a car; I’d have you research your lenders before signing a contract.

I only had 1,500 miles on my car then wham! Rear-​ended! I took it over to Performance Chevrolet the same day and Mark and the staff were great. Excellent customer service. The best part… the car looks like new! Highly recommend!

A few months back I traded in my Impala and purchased a Tahoe here. Everything worked out great. The entire transaction was very smooth. It was almost like it was meant to be. One thing we made sure to get was the extended warranty, which just recently came in very handy. I took the car back into the Service Center for the first time since I bought it. Trevor was super helpful. He was as nice a guy and as professional as they get. I had to get three minor issues fixed that I hadn’t noticed when I purchased the car. They took care of it all in two days, on top of an oil change with free tire rotation. I really appreciate the service. I’ll be sure to take my car back here when it needs any kind of maintenance at all. Thanks again guys.

I purchased a used Camaro with a Carfax that show a rear collision, a day after I found that this vehicle had a front collision and possible structural damage not reported on the Carfax. A dealer with a certified body shop is going tell me that they didn’t know? Please… I tried to return this vehicle but they were really unfriendly and did not care about my situation, really shady dealer. Now in dealing with legal issues against this bad dealership.

Cheryl Krajcar was very professional. Very knowledgeable. We went on a test drive with 2 cars… I chose the Black Friday 2014… With all the bells N whistles… I’m very happy… Cheryl deserves an «Employee of the Month Award»…

Performance Chevrolet is the Chevy store to go to for high-​performance Corvette and Camaro also the fleet Department has so many options you don’t know where to start. Family owned and they help the community.

Leased a 2014 Chevy Spark EV.
Possibly the best dealership experience I’ve had. Most places have a gauntlet of people before driving away with a new car. Here, I worked with Tom L. from start to finish. Upfront and honest, rare adjectives for a car dealership.
Tom was upfront about not having much experience and information on the vehicle, and leasing. This would have been irritating if I had no clue about what I was looking for. Having done research upfront, comparing different electric vehicles on the market, I had a good idea what the Spark included (and didn’t). No concerns of being «up-​sold» on any features of the vehicle.
Took the car around the block and on I-​80 to the Antelope exit. The car sold itself.
Overall, the finance process was straightforward. The dealership had no issues honoring the national lease deal ($ 199/​mo. for 36-​mo. with $ 999 deposit plus taxes and fees). Computer system to input the financing information was down, but not a fault of the dealership. This delayed receipt of the car to the next day.
Dealership manager, Mo, called to update on the financing snafu. Car was washed, detailed, and fully charged. Would recommend.