Performance Physical Therapy

I have been coming here for many years to treat a wide variety of sports related injuries. Mark and his team are great. They have helped me tremendously. I highly recommend them for post injury physical therapy whether it be foot, knee, shoulder or anything in between.

I just finished many weeks of therapy for a broken wrist and I am actually sorry to say goodbye to the amazing team at Performance Physical Therapy. I got great treatment and learned so much about my injury and how to take care of it. Ian and Mary Lou are both very knowledgeable and so personable that I looked forward to and enjoyed every visit. The whole staff is just very accommodating and great to be around.
My only recommendation is that the owner do a little interior decorating!

I was referred to Dr. Mark McCoy and his practice by a co-​worker and I am so grateful she told me about him! I had been having low back issues for a while, so severe that my first visit with Mark had me in tears… literally…I was physically paralyzed on the table and could not move to even turn over after my therapy session (I had been experiencing episodes of pinching paralyzing pain that would render me nearly immobile and put me in such terrible pain). Embarrassed and crying from pain and frustration, Mark was even awesome enough to calm down the crazy crying girl and help me off the table. Seeing Mark for a couple months, I went from that first epic day of pain to being able to hop right off the table after my therapy session without any problem. I decided to give things a go on my own for a while and have never been back to the days of paralyzing pain. I have since found out for certain (through MRI) that it is a herniated disc I am dealing with, and although I am not 100% pain free I know that I would be much worse off if I had not seen Mark when I did. He was always so genuine in his concern for my health and wanting me to get better… following up with me to make sure I was consistent with my strengthening exercises/​stretches/​icing and making them more challenging for me as I gained the strength I was in need of.
Even now, though I no longer see him at his practice, he is always available for me via phone or email when I have any questions or concerns, especially once I found out my MRI results. Knowing how he helped me previously, I trust his knowledge and genuine concern when it comes to my back and what I need to do to hopefully get this herniated disc even more under control.
Not to mention, he has an awesome staff too! Always so nice and cheery. I never felt uncomfortable while there or like I was a burden on anybody. I would see Mary Lou sometimes when Mark was out of town and she was always so sweet.
Wonderful practice, wonderful owner, wonderful staff!!!

I haven’t seen my earlier review show up yet so I am re-​posting my review.
Dr. Mark McCoy recently resolved a persistent shoulder problem for me. His insightful understanding of the anatomical issues combined with his skill in relieving the underlying issues provided a full recovery of pain-​free, full range of motion. I confidently recommend Mark McCoy to all.

THIS BUSINESS SHOULD BE CALLED. LACK OF PERFORMANCE PHYSICAL THERAPY BECAUSE IT IS NOT CUSTOMER FRIENDLY. I am a senior citizen who has been in physical therapy for the past 14 years due to a work related injury. I decided to attend this facility because it had a pool on the premises. After a couple weeks of visits, I noticed that it became difficult to obtain certain days for future visits. I received a survey from their PR department about this time, asking me if I had any concerns or problems during my visits. i responded about the difficulty of obtaining certain days for future visits. The PR department advised me that they had legal obligations for California Medicare patients, and that their certified therapist for these types of patients worked just part time at one of the facilities. .I replied that it made more sense to have a full time therapist to treat these patients to expedite their schedule. During my very next visit, the owner, Mark McCoy was working on me on the therapy table, and started a verbal confrontation with me and stated «don’t shoot the messenger» meaning that he was unhappy with my comment to his PR department. I advised McCoy that his department should not ask for comments, if they don’t want any answers… McCoy then asked me if I planned for any future visits… When I replied in the negative McCoy just simply walked away from the table after working on me for only a couple of minutes (I wonder if he charged Workers Comp for this visit). I had never seen such an unprofessional act by a therapist in all my years of therapy. Realizing that McCoy in my opinion had anger management issues, I simply just put on my shoes and left… Most of my time on the therapy table usually lasted just around 5 minutes, because this facility is overcrowded, and overbooked on a regular basis., This clinic works on volume AND IS NOT BASED ON PATIENT CARE AS ADVERTISED… The PR department has its hands full with an owner who in my opinion exhibits erratic behavior, and is very limited with its few and small parking spaces. A customer would be better served to find other reputable physical therapy centers in the area such as Capitol Rehab, and Alves and Martinez. .In summary, it is simple to say that in my opinion THIS BUSINESS IS NOT CONCERNED WITH PATIENT HEALTH AS ADVERTISED… Larry C.

I have had the privilege of receiving excellent services at this office. Not only is Dr. Mark McCoy a knowledgeable therapist, his genuine concern is reflected in the dedication of his entire staff. I’ve always been treated as an individual with my specific needs being met. Mary Lou Segale is also among one of the best teams from whom I’ve ever received such wonderful individualized treatment. The techs are well trained, especially under the leadership of lead tech, Lani. The office staff, especially Kayleigh are simply a pleasure to work with including taking care of the tasks of requesting authorizations & billing. Performance is #1 in my book!

My physical therapy experience at the J Street office of Performance warrants a great recommendation. I found that the quality of therapy I received from two different therapists with whom I worked at Performance was clearly above average. This is based on their knowledge of the profession, ability to apply these principles, and their employment of modern ultrasound equipment. I can’t expect to find a better level of professional expertise and care, and therefore give Performance Physical Therapy a great recommendation.

In four visits I saw three different therapists who each had a different opinion of what was happening with my injury. Because this was my first experience with physical therapy, perhaps this is common — I’m not sure. However, aside from the therapy itself I was dismayed to receive an additional bill a month after my last appointment. The full billing and payment process was not explained to me. I was told I had a $ 50 per visit co-​pay — however what they didn’t tell me was that I would have to pay an additional amount if my insurance company’s deductible was not met. It felt sneaky and as a result, I’m not sure I’d return.