Pinnacle Pest Control

I would not recommend this pest company to anyone.
My father also choose them at the same time as I did & for some reason we were paying different prices for the same service.
My father never noticed a difference in the pest problem at his home, i. e spiders and ants. He also canceled the service.
I did like the guy who initially took care of our home. After a year or so, they assigned us a new guy and never told us.
I could never tell if they ever came out to our house. For all I know, they came and dropped a bill on my door.
They never contacted us before they came over and they would put a bill on our door dated a few days before that and then a few days later I would get a bill in the mail saying that the bill hadn’t been paid. WTF!
We are now doing the pest control ourselves.
The last thing I would like to mention is the fact that I sent them a fax to cancel our service because that is what it says in the contract. I called them a few weeks later to see if they had received my fax and of course they said they never received the fax. So I said, «cancel my service!» They transferred me to some manager who sounded like a car salesman and tried to hustle me to keep the service. This made me ever more angry and I told him that he can’t change my mind and I wanted to cancel.
Don’t waste your time or money with these guys.
I’m only giving 2 stars because Andre was nice to our family when we saw him.

Very disappointed with their explanation and lack of results. All the promised traps upfront got set at approx. the same location in the attic. All within approx. 6 feet of the attic access. Deemed the contract fulfilled because the traps didn’t catch anything within 2 times.
After the first check, the sales person called back and I mentioned that nothing had been done to address the problems seen in the house. He told me some more traps would be set. This didn’t happen.
Be very sure that you get a very well documented plan because unless you are very specific, they may not do a thorough job.

*** Update ***
Pedro called after the original review was posted to Unilocal,and was able to convey that he could give me the discount I requested. He was very polite. However, by the time he and I talked, I’d already had rat traps set by the other (five red star) company, scheduled the exclusion work, set up a new service plan. The other company is doing the whole job for $ 600, less than half what Pinnacle originally offered, and still less than the giant discount I requested due to poor service. Plus, their bi-​monthly service is less costly. As for the garlic, it really helped with the itching! But I smelled horrible, and everyone around me suffered for it.
*** End Update ***
Today is January 4, 2016, and I am literally fuming right now — fuming garlic, that is. On December 28^th, I had an inspection done and signed a contract and paid $ 329 down on a $ 1,200 job for rat eradication/​exclusion work after having seen a rat scamper across my kitchen floor the night prior. Since then, I have not seen or heard from Pinnacle, however I’ve seen and heard plenty from the rats, as well as have become afflicted with red welts all over my body — some sort of bug is eating me alive.
Considering the new year holiday, I waited to follow up on the disappearance of my rat eradicators until Saturday. Meantime, I noticed water leaking out from the front of my house an unpleasant smell when I ran the dishwasher. I called a plumber. He said, rats. As in, rats had eaten through the bottom of my dishwasher and that I needed another one. After finding droppings under my sink and in the hallway near the bedrooms, as well as after having done some internet research on the red welts all over my body, and having discovered there is such a thing as «rodent mites» and that the only way to get rid of them is to have a professional eradicate the rats, I called them on Saturday. I said it was urgent. The whole day passed, and I heard nothing, so I called around 4:30, again. The woman who answered the phone said that she could tell I had left an urgent call prior, and that she would mark this urgent too, but that I probably wouldn’t get a call until Monday.
So here we are today, it’s Monday, the day is half done, and after being told by the gal who called me this morning that it wasn’t her fault, that she doesn’t have the contract, that I needed to calm down, I responded, angrily, that I would be glad to drive the contract to her if she needed it, that I was *this close* to leaving a horrible Unilocal review, not to mention going to small claims court. Pedro the salesguy called. He told me he would take care of everything today if that’s what it would take to make me happy and not lose me as a client (I’ve been with Pinnacle for nearly five years). I said I needed a giant discount. He said he’d be happy to take $ 200 off the job. I said that wasn’t giant, and asked for a $ 400 discount, considering their failure to deliver any service at all, the fact that I am a longtime customer, that I’m now going to have to go replace my dishwasher, and that I’m in pain due to the welts covering my body, probably due to rodent mites. Pedro said he’d think about it, talk to his boss, and get back to me.
So why am I fuming garlic? I read on the internet that you can treat mites in birds by putting fresh garlic in their water. I figured I might as well try eating a clove of raw garlic to see if that will help me with the welts on my skin. I’ll tell you this: the first thing that happens when you chew on raw garlic is that you can feel your tastebuds spontaneously combust. Any normal person would spit that stuff right out, but these welts were HURTING me, so I swallowed. Kind of a big mistake. Burp.
I haven’t heard back from Pedro, the rats are probably having a party in my house right now, and I’ve called another pest control company — the one in the area with the red five star review.

My girlfriend found a bug we searched the internet thought it was a termite we freaked out. Called pinnacle they sent Jamie the inspector. He came on time, looked at a photo and told us it was not a termite. Did not try to sell us anything. What a relief will you this company for any pest control problems that arise. Such pleasure these people will not sell you anything you do not need.

Service above and beyond! Technician JOHN was not only professional and courteous from beginning to end, he also helped make a nightmare experience much less so. First inspection for bed bugs in bedroom: spent 8 hours inspecting and treating box springs, mattress, frame, bedroom closet and every inch of chest of drawers, laundry basket etc. I sent all bedding and clothing out for professional laundering as John suggested. Post-​treatment inspections at 15 and 30 days passed with flying colors all thanks to John. I truly could not have survived this process without him. I would recommend him and his company without hesitation for this type of problem; can’t speak to any other infestation issues since I only had bed bugs. If you ever find yourself with this problem, be sure to follow all the pre– and post-​treatment instructions to the letter to ensure a great result, since you really must actively participate in this extermination process.

The worst customer service!!! I can not believe the incompetence of this place, especially the guy at the front desk and most importantly the manager who refused to help me, forcing for a potential client to look elsewhere.

I had rodent and bug work done along with exclusion. The rodent guys are pretty good, the office and billing on the other hand are complete morons. They can’t read their own contracts, and they have no idea what work is being done or what the work involves. Beyond that they are unwilling to transfer to their managers. Other than that, the contractors that do exclusion seem to have problems with what has and hasn’t been done. Overall their prices are competitive with the drop of god awful customer service I’m not sure it’s worth it. The time tested saying, «you get what you pay for» rings true even to rodent work.
The receptionist’s name was McKev or something weird. the guy did not articulate well, at least not his name for good reason. very very incompetent and a huge disconnect from work. Training needed badly.
Update as of 11÷19÷15
It’s starting to make a lot of sense now why this company is significantly cheaper compared to their competitors in the area.
This is now the ¾th time I’ve had a serious issue with this company. For one, they have very poor communication skills. The left hand doesn’t talk to the right hand, the feet, or the brain. Other than their obvious lack of ability to communicate internally, each individual also has serious problems. today notes the 2^nd time that I’ve had an employee, this time a manager tell me their sob stories on why they are unable to keep a schedule within a 2 hour time frame, and their inability to make a 2 minute call updating the customer what they schedule is currently looking like. On top of their incompetence in that very basic customer service area, they are also very argumentative. Instead of living up to their issue or even just saying «okay I get you’re upset», they take it 10 steps further and begin to actually argue on the issue.
Absolutely terrible. I’m about 1 step away from just letting my credit card company try to get a refund, if that fails I“ll just call it a loss. I should have taken the hint when the guy who gave me a quote was just spouting meaningless words about this and that and how they’re the best company for the job. If that wasn’t enough of a heads up, when he gave me the wrong business card with a different guys name that should have been enough. Instead I’m thinking I’m in for a great bargain… ha ha ha
Maybe they make enough business with their commercial contracts to just ignore residential customers? I’m starting to see this more and more with companies and as a consumer it isn’t a pleasant feeling.

Pedro was very helpful in evaluating our home for rodent control. Looking forward to our strategic plan to correct this infestation followed by a year contract. Thank you, Pedro, for your professionalism

Looking back, after all that they did, I ended up replacing 75% of their work within 2 years. Turns out that everything they did was a short cut. Remove the most rotten wood, but leave the neighboring material that is mushy wood to rot another day. By the time it rots, there won’t be a way for you to pursue them for it. The roof was slapped together, the door needed replacement, and the entire railing that I paid them 3k to fix rotted away in 2 years flat. They’re nice guys and speak very professionally, but theyre empty promises. Terrible follow through and a mickey moused end product.
I was young and inexperienced with contractors, and should have fired these guys long before I did. Horrible craftsmanship, innumerable unreturned phone calls, Stood up for multiple appointments to finish the work, and it dragged on for 7 months. I had to get the owner involved and threatened to call the Pest Control Board to get them to fix faulty work, dryrot they tried to paint over (in numerous areas), and items that they charged me for that to this day they’ve never fixed. It was obvious that I was a small fish and they had more important projects to work on. There was never any doubt that they had not repaired things as they had promised. Even when the owner came over to the house he agreed. They just didn’t ever follow through, even when I escalated my complaints. You have enough on your plate when you’re buying a new home for your family. Don’t add a terrible pest control comany to the mix.

Great company!!! The office staff were very professional and accommodating… Will definitely recommend to my friends.

I had pinnacle for two year was happy at first then recently got a new pest tech name lance he was a nice guy but didn’t know that much about his job I will be leaving soon to a different pest place worse company ever

I am giving Pedro Martinez a 5star rating based on his best performance and excellent Service very respectful person during inspection and ‘re inspection clearance

John Stevens provided us with excellent service. He came on time, was very personal, professional, and thorough during the inspection of our house, for termites. He also took the initiative to set up additional appointments for peat specialists to come out and take care of our rodent and black widow problem. I am very pleased.

I’ve been with pinnacle pest control since late January early February. I’ve had excellent customer service phone and in person. John my regular technician does an awesome job around my property and dealing with my tenants. Glad I chose to go with pinnacle my old company was not doing anything.

I paid to have them come out and spray for specific bugs in my area for my house and to make sure nothing got into my house or on my pets. After the first 2 sprays there was no change in any amount of bugs and I was told by the service manager that what I asked them to spray for (whatI was paying for) had no guarantee they would stop anything. When I canceled services I still got billed and the management said «I don’t know what is happening». DON’T go with company. They are horrible and, as the management stated, have no idea what’s going on.

I am giving this company 2 stars because, although they did not charge for an inspection/​consultation for fleas or bed bugs, they did not do all they could have done to help us. And, they would have charged twice as much as another company we ended up calling for help.
My husband and I were getting bit by something at night. He had recently returned from a hotel stay and we had recently cared for a dog that was not on flea control. Pinnacle came out and inspected our beds and said they didn’t see any evidence of bed bugs or fleas but that, or course, didn’t mean we didn’t have one or the other or both since we were getting bit by something and they left. No help there.
Still desperate to know the source of our bites, I searched Unilocal for another company. Good Earth was the only company with a 100% 5 star rating so I called them. They came out and, although they couldn’t find any evidence of either pest, they (at no charge) placed bed bug traps under the legs of our beds and said the traps would tell us for sure whether or not we had bed bugs. As it turned out, had fleas (on our house pets) who sleep in our bedrooms. Good Earth even told us how to get rid of the fleas ourselves because we only had one small carpeted area in the house.
Pinnacle could have done the same thing or at least advised us to try bed bug traps which I didn’t know existed inspite of my online searches for information on fleas and bed bugs.
Thus a 2 star rating for failing to suggest a simple thing that would have told us for sure whether or not we were dealing with bed bugs or fleas.

Be careful not to book an appointment if you are a realtor. If not paid by escrow, they bill whoever made the call.

I would give no stars if I could. Your customer service is awful! Drivers showing up 30 minutes before schedule for termite inspection & drivers showing up 15 minutes later than their 2 hour scheduled window to spray for ants. I left 2 message with call center employees at 5:30 for the dispatcher to return my call to see where the driver was & no return call. I would rather live with the worst bugs I can ever imagine than use your company.

I am in the middle of a refinance on my home. As part of the process we had to have a pest, fungus, water damage inspection. Pinnacle came out to inspect my property and found that the outside door leading to my garage had minor water damage and they noted it in section 1 of the inspection. The cost was a measly 295 dollars. not much but way too much for the amount of work to fix the issue.
I decided to use them anyway to repair the issue so they could sign off on the issue. They told me that my allotted schedule was between 10 – 12 on today and it was the only appointment they had. That is fine, I took the entire morning off for work.
1130 — i call the the office and spoke with Lakell. I asked him for an eta and he told me without checking with the crew that they would be here by 12.
1215 — I call and speak with Lakell again. I’m wondering where they are. This time he puts me on hold, tells me the service manager is very sorry about and would call me back.
1245– i call back and Lakell says «oh he didn’t call you» and patches me to the service manager. Service Manager goes on to give me excuses about they were running late on another job and that the crew should have called me. still giving excuses and not understanding why i have an issue with this.
1330 — and here i am still waiting on the crew. Still not here!
Unfortunately, i will have to waste this entire work day waiting for these guys because this minor issue is holding up my refinance.
Please please please!!! stay away from this company. they lack basic customer service skills as well as communication skills within the company and with their customers. This is completely unacceptable.
I am beyond disappointed. My realtor is embarrassed that he suggested going with them. He will not be using this company again and neither should you.

If I could give 10 stars for this great company I would! Pinnacle goes above and beyond for my clients and provides excellent customer service. This is an honest company and I highly recommend using them over any other pest control company. I recently had a terrible experience with another company and Pinnacle was able to look at that report, walk me through and give helpful advice on how to move forward. They are reliable and trustworthy and have been a real asset to my team as a Realtor. Call Pinnacle for all your pest service and Inspection needs!