Planet Granite

The marble remnant we purchased from them was absolute garbage. They claim to be «purveyors of the finest quality stone»… but this piece was far from it.
This particular marble remnant we bought from them was practically un-​workable by our professional fabricator — resulting in multiple cracks and breaks. In his opinion, it was not characteristic of a typical Carrara Marble slab. «It’s junk, «he said. The stone crumbled like chalk in our hands.
Two months after I emailed Alex, the customer service person, he called me back. After discussing it with WilI, the owner, he told me there was nothing they could do and was completely unapologetic. I’m out over $ 1200 between the broken slab and the fabrication. I relied on PG to sell me a product that could be fabricated… and instead they sold me garbage. I will never, ever, use them again and have told all of my friends and colleagues in the trade to stay away from PG.

My daughter, husband and myself went to see Will on a Saturday morning and told him what we needed for a project. He explained the process and the areas in the yard and warehouse that we should look. He walked with us and made suggestions — even pulled some slabs to showcase them. He was very helpful and patient, especially dealing with three different opinions. In the long run we found the pieces that we needed and couldn’t be happier. Will truly aims to please and when we need to start another granite project we will look no further than Will’s. Wish I had his yard back in New Jersey!

Recently completed my summer project of building my own «mini bar». Glass countertops were surprisingly expensive online, so I called Planet Granite looking for a remnant slab of onyx. They had a piece in stock and held it for me until I could pick it up on the weekend. Price was reasonable and they helped me load it in the truck. The bar, with honey onyx countertop and shelves, looks amazing. Great place if you are working on custom projects and remnants will meet your needs.

The absolute worst customer service (rude & abrupt, super aggressive, but with a smile. So nauseating) with an outrageous pricing structure for remnant pieces. The moment we walked in to the showroom the owner had an immediate attitude about our inquiries, then proceeded to tell us where the items were but that we probably couldn’t find anything because all the material he had was «on hold» for other people. And then as we were inspecting some pieces to buy he yelled across the showroom floor to not touch anything because those pieces had just sold that very moment, or, that there could be a cascade effect and all of the pieces could tumble and shatter.
This was one of the most bizarre customer service experiences of my 0.5 century life.
Planet Granite obviously doesn’t want OUR business. We have several homes to restore too. Their loss.