Preferred Plumbing & Electrical

WARNING!!! DO NOT HIRE THESE PEOPLE!!! Like many of the other reviewers on this page, I hired this company because I bought an appliance at Sears and this is who they contract with. Today is January 25. I bought the trash compactor AFTER this company came to measure and give me an estimate on the work. They assured me they could do it, match the wood, alter the cabinets a bit. Etc. They next time they came out, they didn’t have everything they needed to complete the job. The installers actually said I would need to hire a carpenter or cabinet maker to complete. They left the compactor in my garage and made an appointment for 10 am Wednesday (tomorrow) to come out with their boss, the one who gave me the original estimate (mike). I spoke with several people over the days before this upcoming appointment to make sure Mike would be able to do it. «I’ll have Mike call you». Mike never called. I continued calling and was assured Mike would have what he needed to complete the job. Well here it is the day before and I got a message that they would come between 2 – 5. That was not the agreed upon time and I am not available to wait around the house. So, this awful customer service person, Whitney, would not relay a message to the scheduler, her supervisor, Mike or anyone else. She ended up hanging up on me, but not before telling me to take it up with Sears. I have called Sears and I hope Preferred Plumbing loses the Sears Contract. DO NOT USE THESE PEOPLE.

Jesse and his partner in crime installed a wall oven and did a fantastic job! He not only saved me money by informing me that 2 parts still needed to be delivered (he could of easily installed and informed me later that the 2 missing pieces are on order and I would of been charged twice) but he also educated my wife and I about our other appliances in kitchen. They were punctual, tidy and very informative on products. Thanks Jesse!

I had a fantastic customer experience with Preferred Plumbing & Electrical. On a Thursday, I purchased an electric range from Sears and, anticipating the need to have my countertops and cabinets cut in order to replace the old drop in range with the new freestanding range, asked if they could refer me to anyone. Sears referred me to Preferred Plumbing & Electrical and I called them that same day. Mike T. and Chris came out Friday, the following day, to give me a free estimate of the costs and were very knowledgeable. I like to learn about and from people and during our conversation, Mike T. informed me that he had been doing this work for 20 years. It showed – he was familiar with my original range even thought they had gone out of business a long time ago, and knew that it was hardwired in, rather than being plugged into a 220V receptacle. Mike T. and Chris even offered to pick up the freestanding range from the Sears warehouse so they could deliver and install the new range at the same time as the cabinet work for no additional cost. However, when I called Sears that afternoon, nobody picked up, and even after leaving a message, nobody called me back. On Saturday, I went to Sears to find out what I needed to do to arrange that Preferred Plumbing & Electrical pick up the range. Sears staff told me they could not do that. Not wanting to argue, I accepted the explanation and on Monday, scheduled the cabinet work for Thursday of that week. They had offered me a Wednesday appointment as well, but I was not available. On Thursday, Mike T. and Chris arrived well within the four hour appointment window I was given and proceeded to efficiently and effectively get the work done. They were professional, personable, respectful, and decent to my cousin, my Godson, my elderly uncle, and me the entire time. I would definitely utilize them and refer them to others. While I’m not positive, when I bought my water heater from Sears, I think I was also referred to Preferred Plumbing & Electrical. While I recall there being some unanticipated costs, I understood that they were the result of my having an almost 30 year old water heater and items needing to be brought up to code.

We were referred to this company by an acquaintance, but had our reservations after reading some of the negative comments on this site. However, we were exceedingly pleased with the service by all parties. The gal who answered the phone was very pleasant. Mike T. answered our questions, even after normal business hours. We put in our request to have a new dishwasher installed on Wednesday and Chris came out to install it Thursday. Despite our location, Pollock Pines, he cheerfully showed up at our door and quickly went to work removing the old one and installing the new one… all without any complaints and while answering the many questions we had. We were so pleased with the service from initial phone call through installation that we have decided they will be the FIRST place we will contact from now on. Thank you, Mike and Chris!

I was surprised to see the bad reviews for this company because my experience was just the opposite. I’d bought a cook top from Home Depot and after 5 weeks, yes five, they finally showed up just to say it wouldn’t fit and my granite needed cutting. Over the course of waiting for my cooktop I ordered the wall oven to match my cooktop. No, I did not go back to Home Depot but went to Sears! My delivery and install was the next week. They looked at the mess Home Depot made and said don’t worry … We will do it right. They came back within days with the right tool and not only put in my oven but the elusive cook top too. They also installed my new faucet in the kitchen which happened to buy and was going to put in. The guys did a beautiful job! Quickly, cleanly and on time. I intend to call them back to do other jobs for me!!!

Last week I hired preferred plumbing and electrical for a water heater install through an add in the bee for water heater discounters. The add is for a $ 879 install including the tank. My intention was to call a few companies and get pricing BUT the receptionist said I could have a tech out the very next day and I went with it. I’m so glad I did! The technician arrived right on time and the only things I was charged for was an expansion tank and a county building permit. (I don’t really get the whole expansion tank thing, but I researched it. and the county does require one). The receptionist even helped me schedule my inspection! You don’t get customer service like that much. Most places get your money and run. My inspection was done this morning and it passed with flying colors. It is such a shame that this company has such negative reviews because I feel I have truly found a gem. Thanks guys! I’ll definitely be keeping this company’s phone number handy

Like the other reviewers I hired Preferred Plumbing through Sears to install my water heater. UNLIKE the other reviewers i had a wonderful experience with the company. From start to finish i never had any problems. I had 2 other estimates done before i ended up going with Sears. The quotes i received were nauseating! What these other companies were trying to charge me was ridiculous. Mind you, my water heater was over 10 years old, i was never going to pay what they were asking. With Preferred Plumbing I was charged very minimally for code upgrades. At inspection of my water heater, i even asked the man from Sac county if the upgrades were necessary. He assured me everything that was done properly. Thanks Preferred!

WARNING!!! Sears should reevaluate using this company! They are bringing down the Sears name with horrible customer service and trying to add costs to standard installs. Missed the initial install date, then rescheduled 3 days later. The lady that answers the phone at the number provided tried to blame the customer for not answering. What? Seriously? Schedule time was for 9:00 am, 3 days later, but the technician was down in Arden trying to pick-​up the cooktop that had been delivered 5 days prior and had been communicated to their office prior. Finally showed up at 10:30. Technician tried to add additional costs for an install for parts he did not have for the job. Threatened my wife that he would «tear it out,» if he did not get paid, etc. Bad experience and would not recommend.

I own a home in the Sacramento area and am also based in L.A. I’m not sure what the previous people are talking about, I have used Preferred for three separate installations, I find them prompt, professional, and very customer oriented. The receptionist is always very helpful and courteous, and she knows what she is doing. When my double oven was installed, my cabinets needed modifications, a supervisor was sent to my home and I could not be more pleased with the end product. I will always use this company for my appliance installs! I was a little hesitant using any company for my kitchen as I am a gourmet cook and it is the center of my home, but they did it justice and far exceeded my every expectation! Use them!!!

The owner never returned my call but did end up hirong another electrician to come out. The electrician confirmed that the part they origionally put in was used, but stated that sometimes electricians will do that if they deem the used part «usable». My used part was not.

***warning**** do not do business with this company under any circumstances!!! I purchased a new refridgerator from Sears and this company was contracted to to the water-​line install for my ice-​maker. I received a call from a rude receptionist who told me that my install was scheduled for Weds. I explained that my paperwork states that the install was scheduled for today (Monday), she said «I don’t know whatever date you MADE UP IN YOUR MIND, but the install is Weds!» I told her that this was unexceptable– and she hung up in my face. I called back and asked to speak with a supervisor– she handed the phone to the owner. I say, «hello sir» and he instantly tells me that he doesn’t want to hear anything I have to say and that he will not tolerate «this treatment» …pause…EXCUSE ME?!? I am convinced that their entire sham of an operation is being ran by Meth-​addict tweakers. CONSUMERS BEWARE!!! RATING: Negative 1million stars.

Similar to the other reviewer I had «hired» Preferred Plumbing and Electrical for my Sears-​purchased hot water heater install. It seemed to start off fine, but then I was very disappointed that the cost went up another $ 445 because of things I «needed». They have you over a barrel; you’re without hot water, they have your new hot water heater, and they’re here to perform the install.
As far as I know, the install went fine. The plumber asked if he could leave the front door open (my water heater is in a closet in the house) to drain the old water heater. I said sure, but I never saw a hose go out the door. I’m fairly certain that the water heater was drained into my kitchen sink. Kind of gross considering the sediment looked like cat vomit and that went directly into my kitchen sink. When the plumber finally left, I noticed my tupperware was in the kitchen sink. I didn’t put it there, so there’s only two options: either the plumber did it, or I have a spirit that’s capable of moving objects. He hadn’t bother to ask if I had something he could use, he simply decided to use something I put my food in! And then to top it off, he soldered over one of them because there was solid solder metal that had dried on one of my tupperware. Common sense would tell you to A) bring your own supplies, or B) if you don’t have your own supplies, ask the homeowner if they have something for you to use. I can tell you, I would have gone to the garage for something. I would not have offered him something from the kitchen!
His clean-​up was mediocre, that may be generous. I needed to clean the kitchen anyhow, but outside, there were splatters of the sediment (aka cat vomit) on the sidewalk, grass, and a HUGE splatter in the street.
If Sears hadn’t hired them, I certainly would not have used Preferred Plumbing and Electrical. Their receptionist was very pleasant to deal with, but their in-​field workers are lacking a lot of common sense.

I hired Preferred Plumbing & Electrical through Sears to install a new hot water heater. Everything started out ok but after already paying $ 240 for installation with Sears was then handed another bill for $ 180. As he was working we noticed that the water heater was not level. We specifically asked him about this and he said it was not necessary and that it wouldn’t fall over. We immediately looked at the installation manual and online which both stressed the importance of being level.
We called the company and asked for another plumber to return to our home the following business day and that we would like a different plumber since he had been so argumentative. Within one minute, the original plumber called back confrontationally stressing that it wasn’t important and did I expect him to lay a new level cement floor… my response was perhaps plastic shims. Again we called the company, stressed we wanted someone different and that we were not comfortable with the original plumber. So, they send someone else out today who then just pushes over the full water heater without loosening the pipes or disconnecting anything and borrows some wood from our garage to create a shim. Suddenly, two leaks appear from the moving. He tightens one and says the other isn’t his problem because its attached to the water softener.
Hands down the WORST service I have ever experienced from a vendor and felt like we were saddled with a company negotiated with Sears. Obviously, won’t do that again… nor ever consider this vendor. Have also complained to our local Sears manager! If you have a choice use someone else!