Quality Tune-Up

this has been the worst shop i have ever visited. these people were to put a thermostat in my truck and when i went back to get my car it wouldn’t even move let alone i paid them 170.00 they told me they would not even take a look at my truck to see why it was not acting right they just said that it had nothing to do with there work and that i should take it elsewhere to get looked at. what a jerry rigged outfit they get your money and dont show the customer no appreciation and talk rudely to them aswell i am going to the bbb about this

Worst. Shop. Ever. If I could give negative stars, I would.
Let me ask you something. If you did a great job, and someone asked for your name, would you give them your real name, or a fake one? Keep reading.
I called about 10 in the morning, and asked to make an appointment for later in the day. «Mike» — not his real name and more on that later in this review — said I could bring it by whenever and they would have it done in 30 minutes. Well, so far so good. But keep reading.
I found this shop by google on my phone. The ad CLEARLY said «19.95 oil change». Hah. Really?
I showed up and one of the employees was lounging on a chair right outside the shop. The other two employees were at the counter having a conversation. One of the guys asked for me key, and as I handed it to him, I asked for the price out the door. He looked at the other employee, and that person said «about $ 38». I said the ad said 19.95. He replied, «Wait, how many miles on your car?» I said about 250, and then he said that I would be better off with another service and that the price would be $ 49.95 plus all the other ‘fees’ (there was none of that at Meineke — just saying).
I said that the ad said $ 19.95 and MAYBE I could have pushed it — but since they were set on ripping me off and since they didn’t seem to take too much pride in their job, I wasn’t interested in having them work on my car at all.
Stay away from this bait-​and-​switch slime factory. You have been warned.
Oh– about the name thing: I asked for their names and one guy stopped for a second, turned his head sideways as if to think, and said «Mike». I asked for the other guy’s name, and he said «John». So… if you have done a great job, you will tell someone your real name. If you haven’t you won’t.
Enough said.

I brought my car in for general maintenance at 10 A.M. and at 11 they said my suspension springs needed replacing. I felt that it might needed to be replaced based on how it was driving so I okayed it. They said it will be done around 3. I asked if they can push it to 2:30 since I had to be at work by 3. They said they will work with me. It seemed like I was the one that had to inquire about how my car is doing. They said they were waiting for a part which should be here in 5 minutes. That was 3 P.M. I went out at 3:15 to ask about the car again. That’s when they told me they needed ANOTHER part and may not be ready until the next day. When were they going to tell me since they knew I had to be at work at 3? Poor communication!

We took our car to get it smogged, the first time it did not pass because the car sat for over a year so the computer needed to reset itself they told us to drive it some more. As soon as we left there our car stalled, when we inspected it we found a rubber part was ripped. We took it back and one of the son’s gave us a discount for when we returned. When we returned with the car a few days later they put on the smog machine and it failed because of a pvc valve was leaking air. The first time that pvc was good now it suddenly was ripped. When we were in the office we over heard Santiago say that he was not going to pass this car. Santiago said the pvc valve was leaking air we asked if he could repair it he said no that that piece would have to buy from manufacter. We fixed that part without going to the manufacter, took the car back and it passed. Afterwards we took a drive and the car overheated had to pull over and see what happened well the plug for the raditor was removed. We feel this shop is the blame for the sudden bad luck with our car. Anyone thinking to take their car I would seriously reconsider. Santiago is a rip off.

This is a family owned business. The owner Santiago and his sons have cared for my cars for many years. years. vWith the honesty and care, my last car ran for 17 years and got 200,000 miles on it before I junked it.. My next car they have been servicing has now ten 100,000 and is going strong.. Would highly recommend this business..

Place takes advantage of you not doing your homework on filters. Typed up the codes for part and charge you 3 times what their worth plus labor

Great place… My car is a 07 Durango 100k miles never had a tune up… And they did an amazing job at a great price. Tannah knows what she’s talking about and did not try to get over on me she gave me the real and didn’t try to over sell me on stuff I didn’t need I will be making this place my #1 shop to go to… And my car is running much better…
P.S my wife got her 09 Chevy maintenance here a week before I did and she feel in love with the place…
Loyal and Trustworthy shop for sure

Brought my 2 cars here and the customer services by Tammah was excellent and my car is running like new thank you guys

The service is good, but they don’t tell you what they are charging you for. So make sure you read the fine print and ask questions if you have any.

Place is a piece of Shit, straight rip off. Never taking a car here ever. Recommend you do not either.

I usually take my car to the dealership for oil changes since I had a service warranty. But my oil light came on, I got freaked out & Quality is near my home. After reading some of the reviews I was nervous. But my experience there was good and I have nothing bad to say about them. They explained what needed to be done to my car clearly w/​o being condescending, there was no upsale, and I was out in 30 minutes. The staff are nice — the waiting room is very small so try to go when it’s not busy. But here’s the thing — I probably won’t be going back. Just a purely subjective thing but as a woman I prefer to deal w/​places that make the extra effort to make me feel that they really care about me and the work they are doing on my car. I didn’t feel confident w/​them at all — nothing they did wrong, but I know of a place (farther out) that manages to pull the confidence thing off very nicely. Quality did not even come close and I drove out happy my oil light was off, but not completely confident that the new oil was synthetic or that it wasn’t running out the car as I drove home.

I always have a positive experience when I come here. Regardless if I have an appointment or not, I never wait long for an oil change.

This used to be a good place to go. Now it has changed hands and is nothing more than a den of thieves.

Unfortunately this update does not come with good news. My folks at my intense objection decided to take their vehicle back to give them one more try. After being told that the belt issue could be resolved quickly. They held my parents car for over 24 hours and brushed them off when they called to check on it. Then they were called and told that there was no issue to be fixed… The major piece to being a mechanic in this day is to have fabulous communication and customer service so that people bring their business back to you and recommend you to family and friends. That won’t be occurring with this one. :(
My parents had to take their car to another mechanic company who fixed the issue in less than an hour and gave them a discount for the hassles from this company.

FRAUD!
DISHONEST!
SHADY!
I brought my car in to be tuned up and I took advantage of the free brake inspection. First of all, they charged me $ 250 for just a tune-​up and didn’t even quote me a price before they already finished the work. They told me that I had large cracks in both of my front rotors, which was odd because I just had new rotors installed less than a year before. They quoted me for $ 600 to fix the rotors, which I declined. The next day I took my car into Warren Brakes on 16^th street to have the rotors checked. He informed me that someone had purposely scratched my rotors and backed off my braked to the point that they were touching the floor! These were not normal «wear and tear» cracks. These were intentional SCRATCHES and I have the pictures to prove it. When I went back to confront the manager, Santiago, it was clear he remembered me. He didn’t even deny the allegations, he just asked if I had any proof. An innocent person would flatly deny the allegations and do everything to disprove the accuser, not ask for proof. I am reporting this to the BAR.
STAY AWAY! Not only is this place overpriced but it’s dishonest and has fraudulent practices. This could have been really dangerous if I had driven on these brakes for any longer. BEWARE!
If you want an experienced honest brake technician, go to Warren’s on 16^th and T. This guy is the real deal. Thank me later.

It’s unfortunate, but after 12 years of taking our cars to this Quality TuneUp location, we have decided not to return. Service was great for 10 of those 12 years – we felt they did honest work. We even recommended them to other family members. But in the last two years, something changed. I don’t know if it was the owner or management, but it is remarkably different. Two people left, Edwin and most recently Domingo, and at least three new employees (all women) came in with a lot of «up-​selling» and now I think we may have been charged more labor time than was necessary for repairs (according to opinions of other mechanics). Now let me say I’m a woman myself and I have worked in a car parts store in the past, so I know women are capable of working in a shop. I just feel like these women were hired to up-​sell the services. They don’t seem to have much knowledge on the mechanics of repairing vehicles. And like one other reviewer, I noticed everyone who came into the shop were told they needed repairs than they were expecting.

My boyfriend’s truck needed an oil change and I found a coupon for $ 19.99 so I brought his truck over to Quality today. I called over and they said to come on over. They got me in and out in about 30 minutes. My only issue was that every single person that was helped when I was there (myself included) was informed that there were additional problems with their car and given a hard upsell to fix those problems immediately. I had them give me a list of all my problems and I am interested to have our regular mechanic tell me what really needs to be done. All in all, the oil change was a good deal but I wasn’t a fan of the used car lot feeling.

This place sucks… they dont really care about the customer they are all about money… Diagnostic $ 85 … found the problem which was just the thermostat they tried to get me to have it installed which i was interested and tried to charge me for Diagnostic/​Thermostat installation/​coolant flush = more than $ 300 are you kidding me! a thermostat only cost $ 10.00. I been a loyal customer here for over 5 years and ive had enough of their abuse.

Great customer service and easy on my wallet! Took two vehicles, one truck and one sedan, in for smog. Very happy. Will be back for other services.

The first time I came here was when My boyfriend and I both needed to get our oil changed in our cars. We took them in together, left them while we grabbed some lunch and came back. The guy at the counter only spoke to my boyfriend, and at the time, I didn’t care much.
When it came time to change my oil again I returned back to quality tune-up…this time was a much different experience. I was by myself and the guy at the counter talked to me like I was stupid. After changing my oil, he gave me a list of other recommendations he had that needed work on my car. I thanked him but told him that I couldn’t afford anything else at the time. He proceeded to talk to me like a child and like I couldn’t understand anything he was saying. I kept telling him I understood what he was saying but I just couldn’t pay for anything. He got an attitude with me and finally just let me pay and leave.
never again!