Richard Detrano, DDS

I have been seeing Dr. Detrano all of my adult life and I’m currently in my mid-​30s. He is Gentle, professional and accommodating. And I have to give the Gentle a capitol G!
I have never had an issue with billing or the doctor’s availability. The office is clean and convenient, and I’ve never had a problem with parking. There are some magazines in the lobby, but I don’t think I’ve ever sat down for more than 2 minutes.
***Everyone I have recommended see Dr. Detrano has gone out of their way to thank me for the recommendation***, this speaks volumes!
I live about 40 miles away and still make the trek to midtown for the exceptional dental care provided.
Recently I completed Orthodontic treatment from an Orthodontist that Dr. Detrano referred me to. Over the past few years, he personally called the orthodontist to inquire about my treatment and collaborate about the progress. He truly cares for his patients and I don’t think one could do any better than Dr. Detrano. Highly recommend!

I was recommended by my sister as it’s hard to find a good dentist. I booked an appt and asked to be given a reminder call since I was in my car and didn’t have access to my calendar. «No problem». Well, they failed to remind me until the appt time in which I freaked out and told them I was sorry but could make it in 10 minutes. No go. The Dr had me reschedule. (Understandable). So I booked a second appt. with significant notice, I called The office telling them of a mandatory meeting at my work for patient safety. (I work in an ER)… Again, I’d be no more than 10 minutes late… I was rebooked again just to have the dentist call me 15 minutes later asking me to find someone else. Uhhhhh. Gladly!

Moved, so changed my dentist, to be closer to home, to Dr. Detrano. First few visits for cleaning were good, then something happened. It was partly my fault but mainly the receptionists. I was told I could come for my twice yearly free cleaning and it turns out I was not due. She said it started the first of the year, while in fact it was supposed to be 6 months after the last time. I should have called myself but took her word for it. My insurance billed me the full amount but after some negotiations we split the cost.
Shortly after I had a tooth ache, went for a consultation, including x-​rays and was refered to a root canal specialist. Did see the specialist, who took more x-​rays and concluded that no root canal was needed. I might need a replacement of an old crown and that would fix the ache. The root canal specialist sent the info back to Detrano. I waited for a couple of weeks+, to hear back from them, after they got the info to evaluate, never did, so went back to my old dentist, Dr. Cuevas.(My feeling is that he did not want me as a patient, maybe because his receptionist faulty information and he was $ 53 out of pocket?) Anyway, on my request, the specialist sent my info to Cuevas, (she was very impressed by his communication) and she was very happy to see me back. In addition she found another cavity, in the same area, which I had told Detrano I thought I had but he said there was non. Most important, as of today I have a new crown and the ache is gone!

Dr. Detrano is the best.
He’s very friendly, is always concerned with your dental health and overall well being. He’s especially attentive to any discomfort and does all the right things to make your dental experience excellent. He’s a skilled professional with a perfectly gentle touch.
Dr. Detrano has been my dentist for over a decade; I have had all sorts of work done by him. I have advised many people to use his services, and we all agree that he’s the best.

Dr. D is a nice guy. The hygienists are fine, too. I’ve seen him twice and he filled two cavities for me. Although, for the first time in my dental care history, I’ve had occasional pain where did the work. He warned me that I might have pain for a couple weeks afterward — which seemed strange to me since I’ve never been told or experienced that before (and I’ve had a lot of cavities filled, among other work completed).
Despite that, the true reason that I will no longer be a patient at his practice is by far due to his staff. I don’t appreciate the accusatory voicemail messages that if I am late or don’t show that I’ll be charged $ 50. Okay, the paperwork that I signed up front agreeing to the fee was fine. However, every reminder call, postcard, face-​to-​face comment, and message that I receive has this warning attached it. This is way overkill and super annoying. Life happens, people. I know that it screws with your schedule if people don’t show. Charge them the fee and move on with it! On top of that, the receptionist (any of them) are just short of giving you the evil eye when you enter. Forget this!
So I decided to cancel my last appointment with them. They didn’t ask I why I was canceling because I would have been happy to let them know. And since they didn’t want a reason for my cancellation, then that was enough for me to ensure that I won’t return. My guess is that they didn’t care.
Perhaps Dr. D is nice to his patients, but not his staff. Who knows why they act they way they do. Either way, he lost a patient because of them.

I have never been more happy with a Dentist!!! Dr. Richard DeTrano has been working on my teeth for almost 3 years now. He has the best heart, very personable guy. He really cares for your dental health, like it’s his own. At a time when I thought I was going lose it on all dentist, Dr. DeTrano stepped up and made things right. He is just! I will continue to see Dr. DeTrano for as long as possible. In my opinion, this guy is doing it right! He has my vote for being the best Dentist in Sacramento. I also really enjoy his staff. They move very quickly, but show a lot of concern and care for Dr. DeTrano’s patients. I really appreciate everything Dr. DeTrano and his staff have done for me over the years.

Dr. Detrano may be wonderful, but I wouldn’t know because the office staff are rude and my appointment was canceled. I had my first appointment scheduled and was unable to make it due to an unexpected work trip. I called 48 hours in advance to notify them I would need to cancel and left a voicemail. I called back to reschedule and was informed that if you are a new patient and cancel your appointment, you will not be accepted in the office. I explained that there must be some sort of miscommunication, and even checked my phone records to verify that I in fact did give adequate notice. After arguing with me for several minutes, I was informed that I was not welcome there.
I’ve never in my life been treated so poorly by any doctor’s office, and would highly recommend you look somewhere else for dental services. God forbid you have something come up and need to cancel your appointment.

Super nice guy. Very great chair side manner. Always friendly, gets you in and right out. Would recommend.

I went back to see Dr. DeTrano last week. The front office staff is new and much more friendly. Same excellent service by Dr. DeTrano and I always feel he’s sincere and caring.
His no show fee has never been an issue as I always keep my appointments both here and elsewhere.

Yay, I’ve finally found a dentist! Since moving back to Sacramento from The Windy City, I’ve had to search high and low for everything from a hair stylist to a physician that I can trust, and I’ve had an especially hard time finding a dentist. I’ve been to Dr. Wiggins and then Dr. Whitten here in Sacramento. Both were excellent dentists and very professional and likeable, but during my visits, I felt too «managed» by support staff, who were given the task of telling me how much it was going to cost for all the dental work I seemed to need. Also, Dr. Whitten’s office neglected to clarify that they were out of my insurance network, which cost me extra. Not good. Thankfully, I found Dr. Detrano, who was listed on my dental insurance website. He had excellent reviews on Unilocal,so I made an appointment. There was a cancellation, so I go in to see him the next day, and I’m really happy with my visit. Dr. Detrano is a real, no BS person who is interested in taking care of people. His Dental Hygenist, Maureen, is also very kind and down-​to-​earth. Overall, I’m giving 5 stars because this was a stress-​free, positive dental visit, and I don’t need thousands of dollars of unnecessary dental work like the other guys were telling me I needed. Thanks Dr. Detrano!

Sounded like a nice place. Great reviews. Upon calling and hearing their new patient message it struck me how they stressed the 24 hour notification of missing an appointment and the $ 50 fee. So I called and was informed that they are very strict about that. I’m professional responsible and timely but s_​_​_​happens. That type of strict policy is just plain unfriendly. If I’m on time and the doctors running late and I’m sitting for half an hour do I get a $ 30 discount? Thank goodness I’ve learned to trust my instinct. Eek! Me thinks not.

This place deserves more than five stars. The dentist and all his staff are friendly, knowledgable and professional. Highly recommended.

I love the location in downtown but not in the busy part and there is a private parking lot that is never full and it’s a few steps from the front of the office. There is never a wait to get in to be seen once you arrive so they must just set up their appointments really well. It’s a very small office and usually I’m there for my cleanings and I’m in and out in no time. I was referred by an old coworker a few years ago and have been seeing him ever since. The only thing I DO NOT like is that I feel that the front desk woman I believe her name is Laura who is not very friendly and welcoming at all and mind you that’s the first person you encounter once you walk in the office. That just might be her personality and who she is but the convenience of location, great parking, quick service, and trust in Dr. DeTrano out weighs the downfall.

Pretty much the best dentist ever. Dr. Dick De Trano was recommended to me over 10 years ago by someone who had up until then, feared dentists. She said he was the best dentist, kind and efficient. I went and couldn’t believe the warmth and professionalism of the whole staff. People who considered your buck, and not just your teeth. I had such a great experience with Dr. De Trano and his staff and can’t recommend them enough. In fact, I recommended them to my BFF who called me years later to thank me. She and her two teenagers all went there and she effused about the great service. You will too.

Dr. Detrano is a very patient and kind dentist. He gave my son an upgrade from silver to white, on his filling today. They don’t overbook, which means you don’t have to wait. When i had an emergency he was available and called right away. I find their billing style a bit confusing, but overall a great experience.

I like this dentist. He’s skilled, personable and you can tell he really cares about your comfort level. The rest of the staff is also great. They offered tea as I waited and check-​out was so simple!
I also like:
The private parking lot.
The big windows in the exam rooms.
The convenient location! Right by the interstate and near my house.
The fact that they don’t do unnecessary x-​rays. I’ve been 3 times and they’ve only done x-​rays once. Don’t need more radiation, so thanks Dr.
Don’t like:
The bathroom is weirdly located (and only accessible from) outside. You get to it by getting a key at reception, exiting the front door, walking through the parking lot and unlocking this tiny room that seems more like a mop closet than any bathroom I’d care to use.
Also, if you have the first appt. of the day — at 8:00, you will never actually be seen at 8. The staff won’t arrive until 8:05 or so and they are the ones to unlock the front door, so even when you arrive on time you’re still stuck outside until someone there shows up.
Why, oh why, don’t they get there before their first appointments? Or, at the very least, why not make the first appointments of the day start at 8:15? There current way of doing things is just bad business. I’ve had the 8 am slot twice now and both times I’ve had to wait in my car even though I am right on time. Lame (so minus a star).
But still, overall a great dentist. I’m glad I’ve found Dr. DeTrano.

This was the best experience I have ever had with a dental office. The staff and the dentist were all extremely professional, cordial and helpful. I called yesterday to make an appointment and was scheduled for a month out. I later got a call that same day (yesterday) with an opening for the next day (today).
Today I was in and out in 45 minutes. I was a BRAND NEW patient who had not had my teeth (professionally) cleaned in 4 years!
The best part was the cleaning experience. I was expecting it to hurt a lot, as I had waited too long for a cleaning, so I was prepared for some pain. However, the pain was minimal. Dr. Detrano uses a sonic teeth cleaning tool that ripped through my plaque in minutes (about 20).
The icing on the cake was that the dentist actually cleaned my teeth himself. In the past I always had my teeth cleaned by the hygienist. Not that there is anything wrong with that, but to have the dentist actually get in and clean my teeth made me feel like a VIP.
I highly recommend this office to any and all! My teeth and gums feel wonderful. I can’t wait to go back. Also, I got to geek out; when I learned the cleaning tool was sonic, I felt as if Dr. Who had cleaned my teeth ;)

I have been with Dr. Detrano for the last two years since my insurance changed. I was with a dentist I really liked but when the insurance change happened the resurfacing work on my teeth she recommended would not be covered and cost me over $ 500. So, with that I moved on to Dr. D since I needed to get this covered. He looked at my teeth and laughed and said that he wouldn’t do this work «on my sister!». He said that he felt my last dentist was trying to just get money out of me on cosmetic work. Another thing was I had a crown break on a Friday evening. He called me and made sure I was okay and then, throughout the entire weekend checked in on me. I wasn’t in pain so I told him I could wait until Monday. He had excellent customer skills as far as I was concerned. I felt cared about.

I had a great experience with Dr. Detrano. He struck me as a compassionate and friendly dentist.
He came highly recommended and it took a while to get an appt-​but that is par for the course.
I’ve had great luck with his referral as well.

I’m writing this review because I can only see the one I wrote back in 2008 when I’m logged in, but it’s not actually part of Dr. Detrano’s reviews anymore if I’m not logged in. My husband’s review is also missing. Both of us have been going to Dr. Detrano for years now and always have a good experience. I understand that some people may have a bad experience at any business, but I didn’t feel it fair that the only review seen for this dentist is one star when other people consider him more deserving.
I just had another check up yesterday and had another good experience… not just because the x-​rays came out clean. He remembered our previous visit and asked for updates. I wish I can remember his assistant’s name because she is very friendly and helpful.
To anyone who is considering Dr. Detrano, I think he is a great dentist and I don’t normally like dentists. He gives options depending on your plan/​budget and is friendly yet efficient.