Rite Aid

Very slow, customer service is ok though. Employees take a long time to help or come to register when called. Not good for business.

I only go in here when I am desperate or forced. And today I was reminded once again why I hate this place. Most associated are rude, unwilling to help, have an attitude, and don’t seem to know much about their job.
I needed printer ink and found it to be locked, I looked for an associate but couldn’t find one so I went to the cashiers. There was one ringing, two standing around, and 1 complaining loudly that she didn’t get her candy bar on her break. I waited patiently in line and when it was my turn I said I needed printer ink unlocked. I didn’t wait around to see who would help me I just went back to the aisle and figured at some point someone would come. A girl did finally come and when I asked her if I could return it if it didn’t work she said she wasn’t sure. She unlocked it, handed it to me and walked away which defeats the purpose of having locked merchandise if you’re just going to give it to me and leave me unattended. I went back to the front where the woman was still complaining about her candy bar and I asked the cashier if I could return it if it wasn’t the right one. She said she thinks so but wasn’t sure. How can two of your associates not know your return policy?
I only hope it works so I don’t have to make a return trip, and I don’t have to deal with no one knowing how to help me if God forbid I need to return it.
Rite aid needs some serious look into training and customer service. I only hope they all aren’t this bad or there is no way the company will be around much longer.

The male clerk here is pretty rude. He laughs in response too. I dislike this place due his behavior running the cash register in the pharmacy. Last month he laughed at me for telling him I would become ill without my medication. He has no sense of morals when dealing with the public requiring medicine.

guy at the pharmacy register had the nerve to say «have fun with that» as he pushed my birth control across the counter.
he had been unpleasant in the past so my boyfriend normally picks it up for me but we both went in there and i guess we didn’t get to the counter quickly enough for him. he frantically waved us over (even though there was nobody waiting behind us) and then hit me with that gem.
my boyfriend flipped a u-​turn once he realized what he said and pulled the manager to the side. i don’t know what ever came of it but after another pharm tech’s snarky tone over the phone today, i think i’ll be moving my prescription elsewhere.

I have lived in the area of this store sence 1978 when it was thrifty drug the only change is the name. i transferred my pharamacy neededs to raley’s and what a difference. i have been in rite aid twice in the last month to buy beer and have been asked for I.d. I am 68 years young this is an insult to me and there help, it tell me they don, t think there halo is up to doing there job. i worked 34 years in the retail grocery business and was never told by management to card a customer that there was no question of there age. the only thing the this is going to do is run business off, I guess they have more than they need. Jack

Purchased chocolate and truffles today that were on sale 2 for $ 6. But I did not have my rite aid card because it was a last minute stop. They asked for a phone number that is linked to card but the numbers I put in did not bring up acct. I asked if they could just use a blank card so I could get the discount. To my surprise the cashier said they did not have one and there was nothing she could do. This would not have been a problem at CVS.

This review is for the pharmacy. DO NOT use this pharmacy even if it’s conveniently located!!! I’m contemplating suing this place because they recently made a typo on one of my prescriptions. This typo basically meant I took double the amount I was supposed to. Luckily the pharmacist said the drug was not deadly. So to cover their ass they gave me a free months refill and did not charge my insurance either. I guess you can say that’s good customer service, but not really since they could have killed me with the mistake they were fixing!!!
Other than that there is always a long wait. Also when I have to get a refill and I am out of refills it always takes over 1 week for them to contact my doctor’s office. Or both offices point the finger and I have to call my doctor and ask them to call rite aid or tell rite aid to call UCDavis, such a pain. Also if you get a message that your order is ready I always give it an extra day, because it’s never ready. Thank goodness I will be switching insurance in January and I won’t have to deal with this place again.

I feel I’m being generous with two stars. The new remodel looks good, however instead of hiring some fresh blood they kept the same ol rude people. One lady there just believes its her house. Quite a few times she has just screamed over my head for change, she needs her break etc. If some poor old lady is asking about the location of an item or
go grab another item they’ll look at them like they’re crazy then tell them to go get it. I also love the way they don’t look. you in the. eyes, comment on what youre purchasing (this happens to be a pet peeve of mine). Most of the time her and a few other cashiers seem to be bothered by customers. Do they know who pays their paycheck?
The previous is not.even.what upsets me the most. That the manager is also not customer friendly and that he just let these horrible excuse for customer service representatives
employeed, shows he has no managerial skills or common sense. How can you honestly employee people in a retail store who contain 0 customer service skills?
They do apparently have a good customer base, which I pretty sure is just out of convenience. It sure as hell isn’t for the prices because you can find medicine and Target for like a 10^th of the price. Friendliness 0 prices ripoff. Hell I hate this place but when you need sudafed, tylenol or anything like that, no one wants to drive across town when you can go around the corner.

friendly staff at their pharmacy. just be patient as it takes a while to get things done. I went in for a flu shot and took nearly 45 minutes, but it was also at the middle of the day during a holiday week.

ok by me, when we do go there… which isn’t often.
I have to agree with reviewer Melissa R, though — the front cashier who slops her gum around. it’s unattractive, at best, and enough to make me wait for another person to assist.

Cindy at the register keeps me coming back to this pharmacy. She has a pleasant smile and always great to work with. Now… to the rest of this review…
This review is only for their Pharmacy – Horrible Service.
The Pharmicist who manages this place is quite mean. He has assisted me over the phone and in person. I did not like either experience. He even raised his voice at me once.
Several times, I have walked up to the Pick Up waiting area, we would make eye contact, but he would not come up to assist. So rude. He seems to have this «that’s not my job» type of attitude. As soon as I walk up to the cash register, a pharmacy tech would come over and help.
The same thing happened to another gentleman today. I heard this customer say «i cannot believe this» while he looked at the Pharmacist. I told him that this happens to me all the time and to just walk up to the register and someone will come help you. This is exactly what happened.

This store is like any other store. The service is ok but the thing that DRIVES ME CRAZY is one of the cashiers. Her name is JoAnne and the is a middle aged grown ass woman who chomps her gum with her mouth open every time I come in there. Didn’t anyone ever teach her to chew with her mouth closed? It’s gross and it’s totally unprofessional.