River City Property Management

I’ve been looking for a rental house for months and never have I had the response time as RCPM! Yolanda returned all my calls and even my texts. Even to say thank you and you’re welcome. I’m hoping that 2 of the places that we’re viewing right now work out

Everyone in the office is so helpful! Love the dog too! My boyfriend and I had been looking for a place for a while and finally we found their website and found the perfect place for us! The process literally took 24 hours, that’s amazing… They have their act together! Love them and I feel very comfortable renting through them!

Very nice people to deal with! Rented for a couple of years and anytime we had an issue it was resolved quickly including the moving out process!

Good luck with trying to get in a place with this company. My application was not processed and returned and their excuse was inconsistent with reality. My theory is that this company practices nepotism and gives their peeps the inside track to apartments opening up. Be wary of this company and don’t get too excited by what they have to offer. Chances are you won’t get it.

My wife and I just moved out of a property that is managed by River City. We never had any problems dealing with anyone at the company, and quite frankly don’t believe some of the other reviews they’ve received. We had three issues that we reported to Debbi and Team, all of which were fixed immediately, and at no charge to us. Additionally, working with Debbi and Telene during move out was exceptionally easy, and we received our full deposit back within 1 week of moving out. Easiest property management company we’ve ever worked with/​rented from.

Your average house rental company. Pay app fees, make sure you have good credit/​good income. Buying a house is easier than renting these days.

My husband and I are currently in one of their east sac rentals. In over a year, we have never missed rent and never bounced a check and whenever we are a few days late they act like we are delinquents, they don’t take past payment history into account or worry about building a rapport with their tenants. We have been dealing with a mouse problem for over two months. I am eight months pregnant and he just had surgery, so even though this is their responsibility, our ability to do much about the issue (because we want to) is severely limited. Every time we address the issue to the group they act like it’s not a big deal (google hantavirus to see why it is) and they have sent out their thoroughly incompetent pest control group to deal with the issue (see my review on Aantex). Really wish they would take this seriously, we pay above average rent for this property to try to live in a decent house in a nice neighborhood and finding dead mice daily is making us consider our other options for both our health and sanity. Wouldn’t rent from them ever again.

We’ve had Debbi and her team manage all of our rentals for years and we’re very happy. They really «take ownership» and keep up with advising us of preventative maintenance issues without going overboard. We’re very happy with RCPM.

I can now say that from start to finish, my experience with River City has been nothing but pleasant. Please see my review below for my experience when I first moved in and while I was living there, this update is regarding my moveout experience. I scheduled my pre moveout inspection with Debbi, and as she went through my apartment I was expecting her to tell me the multiple holes in the wall would need to be repaired. I had hung tons of pictures in every room so there were nail holes everywhere. She told me since I had been living there for almost two years, she would just take care of the painting. I think technically if your tenancy is between 1.5 and 2 years, you are responsible for 25% of painting costs, but she said she would just take care of it. I was shocked as I completely expected to be responsible for the damage. There was also a picture frame hanging above the bed that fell (the Command strips aren’t the best idea for heavy frames,) and I didn’t even know it had damaged the baseboard below until we moved and pulled the bed away from the wall. There was a huge chunk busted out of the baseboard and I again figured I’d be paying for it. Debbi said she’d pass along the cost if it was significant but told me I probably didn’t need to worry about it. She was kind, friendly and told me everything looked to be in great shape and just needed a bit of cleaning.
We met up again the day after my official last day for me to return my keys and get a more exact estimate of charges to expect. I was supposed to turn in my keys the day before, but since we were meeting up the following morning she told me to just bring my keys then. It gave me a bit more time that morning before she arrived to take care of a few last minute things, which was great! I ended up not having time to clean so we discussed a cleaning fee, and when I told her I expected to pay about $ 150 (since I know that’s about how much professional cleaning costs,) she said she’d try to stick to that number so I wouldn’t be surprised. She also told me again about the $ 14/​window cost to clean the blinds, which again I was ok with because cleaning those things is just awful. So I left expecting to pay about $ 150 for cleaning and $ 70 for the blinds. Again she was so nice and told me she had really enjoyed me as a tenant, which was really sweet. It’s been 10 days since my moveout and I already received a letter from them, including the bill from the cleaning company (which cost $ 150 as expected), the bill from the person who cleaned the blinds ($ 70 as expected), and a check for the remaining amount of my deposit. I think if you take care of your apartment and expect to pay reasonable cleaning fees if you don’t scrub the place from top to bottom, you will have no issues renting from them and getting your deposit back.

I am currently coming out of nearly 2 years of renting with RCMS. The owner of the house I was renting in Land Park decided that he wanted to sell so I was served a 60 day notice. Which is a major bummer, considering I had no intention of moving.
Reading these overwhelmingly negative reviews has got me a little worried about my current move out. However, I had a pre-​move out inspection with the PM Debby yesterday before work and she made it very easy for me to know which items needed fixing. After walking through the empty abode she explained that since the owner was selling the house that I shouldn’t worry about cleaning the floors. All I needed to do was the following:
— Clean the mini blinds
— Clean the fridge
— Clean the kitchen cabinets
— Swap out the air filter
— and clean the window sills
No big deal. My girlfriend and I went back to the house and knocked all that out in just under 2 hours, easy.
The move out instructions I was given when RCMS served me with the 60 day notice explain very clearly that they do not want you to remove nails from the walls or do any spackling on your own. Also, the PM Debby said that since they are selling the house that they would be painting all of the walls anyway. So, I’m not worried about losing any of my deposit on that issue.
I will definitely update this review and let you all know how much of my deposit was returned to me, within 21 days.
Update: We were told that we didn’t clean the blinds or fridge well enough and had a few hundred dollars deducted from the deposit when it was returned to us. Funny thing here is that my coworker ended up buying the house when it was put up for sale. He invited me over to see what became of the items I was charged money for; turns out the blinds were ripped out and upgraded to shutters while the fridge was upgraded to a brand new stainless steel model. RCMS’s lack of transparency is its downfall, rent elsewhere.

WORST P.M. SERVICE I HAVE EVER EXPERIENCED
First, a house was promised to us then leased to a friend of the landlord. No problem. They shouldn’t have made me follow up three times to find out but whatever.
Second house was agreed upon. Lease contract came in with some language that we would PAY TO PAINT THE ENTIRE HOUSE after we moved out. This, and other parts of the agreement, made us uncomfortable.
The broker DEBBIE HART called me personally to object (tactlessly) to any changes to her beloved document. Two sentences could have changed my whole outlook. No compromise.
I am in real estate. I try to understand both sides of every situation. This was ridiculous. I would have preferred she bought us dinner before she tried to F*** us.
Poise and professionalism can go a long way, Debbs. Happy Unilocaling.

I own a condominium, and the unit directly above me is rented out and managed by River City. Last May a water leak occurred in that unit, and soaked through to damage my ceiling. Debbie Hart made all kinds of promises to me that were not kept. (For an example, a large area of my ceiling would be repaired and painted, not just the point where the most damage occurred.). She was prompt in getting over to my place to see what happened. And then… Nothing happened.
I called. Oh gosh, so sorry, they said. And nothing happened… After some, ah, strong suggestions to them, a drywall guy showed up in July to measure the area for repair. Finally! I thought. Wrong. Nothing more happened.
In August I made it Quite Clear that I did not find the situation to be in the least amusing. A lady named Shiloh took over management of my claim. She took care of business, but even at that the ceiling was not repaired until the end of August. It was not painted until the beginning of September. And what about all those promises of an extensive paint job??? Didn’t happen. By that point I didn’t care, I was just glad it was fixed.
My conclusion about all of this? RCM is not in the least shy about telling bald-​faced lies and giving people the run-​around. (Except for Shiloh, who is the only one there who seems to have some integrity.).
Stay clear of these jokers if you have a choice in the matter.

I couldn’t NOT write a review. I recently got custody of my nephew who has special needs and his 2 sisters and needed to relocate into a larger home so my nephew could receive the in therapy ASAP. That therapy requires space and I was looking to move NOW. I located a beautiful home with ample space and went to the 1^st open house. I was very up front with Yolanda. I don’t have good credit and I’m not in denial about it, but I have excellent rental history and a solid 10 years at my employer. I wanted to speak with her because I don’t have the money to waste on application fees if they wont consider me as a tenant because of my credit. I was assured that it wouldn’t be a problem but an additional deposit may be required. OK no worries there. The back yard definitely needed work since it was just dirt but I advised my family owns a residential irrigation/​landscape business and we would redo the entire back yard on our dime. After talking to Yolanda, I turned in my completed applications w/​paystubs and a check for the 3 applications ($ 45). I emailed copies of pay-​stubs, IDs, bank statements. Over a week later and I had to email THEM to find out that my credit was an issue and they couldn’t approve me for the home, so now my hunt continues and my nephew suffers. Had she just been upfront and told me «Bad Credit = No House» I could have continued my search and saved myself $ 45. Poor Show River City! After reading these reviews maybe its in our best interest!

River City Property Management refused to return all of my security deposit because they decided to have the unit professionally cleaned after we moved out. However, under California law a security deposit can only be used to return the unit to the same level of cleanliness it was in at the inception of the tenancy. We guarantee that we left the unit definitely much cleaner than when we found it, made improvements to the unit from its move-​in state (new blinds/​curtains) and were very patient with their slow response times to maintenance requests; however, we were met with indifference and refusal to return the full deposit. Please think twice before renting from a company that operates on shady and illegal principals.

As a Realtor, I have worked with Debbi to sell properties. I now refer her to my investor clients interested in property management. My clients find her services superb.

I have rented from various property managaments and private rentals in Sacramento for 10 years. I am so pleased to rent from RCPM. They have always helped us promptly if there were any problems, and been open to improve our place.
Phone calls and service are always immediate.
Debbie is great, and so is the staff in the office. Ususally we move about once a year because we are so displeased, owners won’t fix problems or they decide to sell their home, etc. We have been with RCPM over 3 years, and we don’t plan on leaving anytime soon.

Debbie Hart, owner of River City Property Management, has been managing my rental properties for over 20 years. She is delightful in her professional skills. She is available, responsive to owners input, and will let you have as much control over your properties as you might need.
I believe she is fair in her assessment of potential renters and selects the best suited for your individual properties. I have had stable long term clients over the years, with minimal turn over.
What more could be said? River City Property Management Co., Debbie Hart, Owner, and her staff are all top rated professionals. Thanks, Debbie.
Will G. Sac, retired MD

*Please read before renting — Important Information*
First let me say, please take this information for whatever it is worth. I am not vain enough to feel like my opinion is the end all game, nor ignorant enough to realize this is one instance.
However, I feel that it is my civic duty to share this information with any potential tenants available for this company to throw in harm’s way.
I would strongly recommend AGAINST renting with this organization, for your own safety and the safety of your loved ones. My roommate and I were informed by a City of Sacramento inspector that we had been exposed to lethal doses of CARBON MONOXIDE for 4+ months. Our heater vent was improperly installed with a leak we had no knowledge of, nor carbon monoxide detectors to detect.
We then proceeded to stop payment to force the landlord to fix the issue and/​or remove ourselves from danger as quickly as possible (following the proper legal steps in doing so).
3 days after the inspection (during which a representative was present), the landlord called to demand our rent checks and NEVER called about the dangerous gas leaking in our apartment, even though they were fully aware of it. If we would not have caught the last 10 minutes of the inspection, we would more than likely be on the obituaries page.
To make the situation worse, when we informed her that it is an UNSAFE place to live, She told us we had 3 Days to Pay or Quit (mild eviction). Ms. Hart clearly had no intention of notifying us of the leak until the repairman showed up. She ONLY CALLED because of our cancelled rent checks.
I repeat, I want to do my due diligence as a person, citizen, and ethical human being to inform everyone of these potential risks. Please DO NOT rent from this organization to protect your own safety.

Make sure you scroll down to the bottom of this review page and click on the link for «filtered reviews». There have been five reviews filtered out (so that they don’t count in the star rating for this place) and, not surprisingly, all five are one-​star reviews. REALLY take this into consideration!
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Just know that if you have a pet, you’ll lose your pet deposit regardless of how clean you leave the place. Also, they’ll charge you $ 250-​$ 350 for cleaning the blinds. Technically, this is against the state rental code, but they get away with it under the premise that that’s how they gave it to you. It doesn’t matter – this is still not legal. But good luck getting your money back.

I am writing this review as a a warning to others who might be thinking of using this agency. If I could give River City Property Management & Sales MINUS stars, I would, and my 3 room-​mates wholeheartedly echo my sentiments.
From the first month we moved into one of the rentals, we had only problems. Debbi was (admittedly) unfamiliar with the property we rented and the place was a neglected dump (an EXPENSIVE dump).

Ms. Hart is pathetically unprofessional, exceedingly difficult to reach and to communicate with when one is able to reach her. Her written communication is so poor, it is frequently incomprehensible. The office had chronic difficulty in dealing with our complaints as their tenants — but Ms. Hart certainly had no difficulty collecting our rent every month. In retrospect, I would go so far as to say that this agency might actually have intention to rip off tenants from the time a lease is signed.
My room-​mates and I had AMPLE reason (s) to break our lease early, which we did.
Debbi is a rude, unhelpful, vindictive woman. I would NEVER recommend renting from River City Property (mis)Management to anyone. I am sorry to have to rate the place so badly, but I genuinely believe that a dishonest agency like this one should not go unchecked and be allowed to continue mistreating the public it claims to serve.