Safeway

Seriously. Get your act together. If your staff in charge of ordering can’t do their job competently, then maybe replace them.

I come weekly for last minute food or snacks for work. Not a bad location, great parking, friendly staff and good products.
Their store is generally very well maintained, stocked and clean. There is a floral section in the front, bakery, deli and drugstore/​pharmacy as well.
I would say their prices are reasonable. Their organic section is limited but there are some good products. They have a gluten free section, Asian/​Hispanic food section as well as a self-​checkout area which can be useful.

Now that the store manager has changed!
Ed the NEW store manager is great.
Just an FYI… when you buy produce from Safeway, if it is not up to par, you can bring it back. They will 1. refund your money and 2. replace your goods!
they guarantee freshness and satisfaction!
The employees are really nice here.
I have noticed that with the change in management the morale of employees GREATLY increased!
Not to mention… HAND BASKETS… they have them again!
Thank goodness!

This location is where my family does 90% of our grocery shopping. With groceries being around $ 12,000 annually for our family, we find it prudent to take time in finding savings. The yearly expenditure on groceries equates to buying a car every year. We definitely like to save money, but don’t mind paying a couple of extra bucks to avoid shady clientele and/​or inferior products that frequent most discount grocery markets. That’s where this Safeway comes in. You don’t get quite the customer service or quality of Bel Air, but you save a lot more money.
Product
Their meat and produce are about average or slightly below. Not quite as consistent as some higher end stores, but you can usually find good items, especially if they are in season. Grade: C+
Liquor
We drink a fair amount of wine and take advantage of the six-​pack carrier which can save you anywhere from $ 1-​$ 6 per bottle. These prices usually beat out any other grocery store or places like BevMo. Grade: Definitely A.
Savings
The savings you can find here are pretty significant. There are constantly sales for Safeway members, and if have a little malleability in your shopping selection, you can find some great deals. Also, if you have the Safeway app, you can find other deals to stack on top of your savings. The savings here is very good, and is the primary reason why we do our shopping here. We probably save about $ 40 – 60 than shopping at Bel Air. Grade: A
Deli
The deli meat is average or slightly below. The sides offered are lackluster. The sandwiches are subpar… But the biggest problem with the deli is the staff. They are ALWAYS grumpy, and rarely jump up to help. There are plenty of times where multiple people are in line, but it takes a couple of minutes before anyone walks up to the counter or even explains that someone will be by shortly to help. A couple weeks ago I asked for ¾ Lbs of turkey and received 0.30 lbs. I understand this may have been some miscommunication on my part, but staff probably should have clarified. I am definitely not happy with the deli. Grade: D–
Cleanliness/​Clientele
The store is pretty clean and keeps itself fairly well stocked. However, there are occasions when items that have no business being out of stock are not to be found on the shelves. The clientely is pretty decent, but there are some weirdos in here from time to time. Grading on a curve, I would give this location a C+
Staff
I noticed in the past that staff have no idea where items are or are willing to help. When I shop at Bel Air and ask someone for help, they drop what they are doing and walk me over. I understand that this is above and beyond. But the staff at this specific location have been terrible. This includes a manager (I believe she was a shift manager). I once went to her to compliment a checker, and she immediately thought I was going to complain and came out with a terrible attitude. I have not seen her for some time and have also noticed that staff has been better the past few months. The checkers are a different category, as I find most of them to be pretty solid. There is an African-​America male and female, who have been AWESOME. The best staff Safeway has, and should definitely get some due credit. I will look into the names, and update. Grade: C+
All in all, this store gets a B/​B-​. It used to be close to a C, but the savings, good checkers, and improvement over the past 6 – 8 months pushes this store up to the B range.

I came here in a bad mood but had memorable, positive experiences with several of their employees which changed my day for the better. Including: seafood counter guy, deli counter guy, checkout gal & manager man. They were all very pleasant, friendly & helpful. I would’ve given a negative mark because the manager told me they didn’t have any pumpkin pie spice yet (boo hoo) but he apparently kept looking and then delivered it to me while I was at checkout, just in time (yippee!)

Ugh — I’ve been in this store a few times now. Overpriced and horrible customer service. There’s an unfriendly vibe the moment you walk in. Won’t be back.

This Safeway is the best! I would go here for groceries every time if I lived closer. The employees are always helpful and friendly and most importantly, fast paced! Today was especially great because I had a coupon for free eggs ($ 6.32.expensive) but I forgot to give it to the cashier. When I got to my car, I realized my mistake, so I went bank in and went to customer service to explain my mistake. The girl, Hannah, was so nice about it and made conversation and fixed my mistake with no problem considering I was a little embarrassed. It was a great experience and I was very pleased :).

I love everything about this Safeway! The location is convenient with lots of parking, and situated next to a CVS, Sports Authority, Farrell’s, McD’s…and more. So, basically you can make this a one-​stop shopping and dining experience.
The staff is friendly, the lines aren’t long, product is always stocked, and it’s clean-​really, you can’t ask for any more… but wait-there’s lots more to love about this place!
Take the time to scour the deals on the app and upload them to your card-you’ll save even more, and you can earn gasoline credit! Don’t forget about extra $ 5 Friday deals-​sometimes it’s worth making a quick stop just to pick up the few advertised items at a substantial savings.
There are plenty of grocery stores in this area, and each one of them offers a great shopping experience-​hands down. But it’s been my experience that if you shop at Safeway you really won’t have to run around to any other store looking for additional bargains or savings or product.
I see lots of Safeway Delivery trucks in the parking lot of this store, so I’m assuming this place gets a lot of home delivery requests-​even if I haven’t personally used the service, myself.
So, give it a try! Get the app and start saving-​today.
By the way, for anyone looking for employment opportunities I frequently see job openings listed for this location. Need a job? Check it out! You can be part of this amazing operation, too!

Haven’t been back since I was robbed in parking lot several weeks ago. New SUV slowed as he approached me unloading my cart and grabbed my purse. Never stopping the vehicle. Such distress, no video surveillance in an area of high crime. Sherrif responded quickly and took report and I reported to my bank immediately. T was reported to me by my bank that there was an attempt to charge items at Walmart about 20 minutes after incidence. Some things easy to find in store and some recently sold outdated within 24 hrs after purchasing at full price. Just very distressing event making me have a hard time returning.

They monumentally messed up my time sensitive party order. The only thing right was the turkey pinwheels but those weren’t even that good. My original order was pinwheels, Caesar salad, and a tray of 4 deli salads (broccoli slaw, potato salad, macaroni salad, and fruit salad). With no onions, and no pork (yes that means bacon too). I got turkey pinwheels (turkey, lettuce and cream cheese), Caesar salad (romaine lettuce and parmesean cheese), and a giant broccoli slaw (with bacon in it, but luckily no onion).
The salad had no dressing or crutons but I didn’t notice that until I got to my party. I was not provided any serving utinsils. I went back to tell them my order was wrong because I noticed the deli salads order part was wrong (still not noticing the Caesar salad was wrong before I left the store and I got all the deli salads in full party sizes. This order was told that it was time sensitive but yet I had to wait 30 mins to get it complete and still didn’t even get it correctly. I didn’t place the order originally but I was picking it up for the party.
On top of this as I was waiting for my order there were meats sitting on the counter for who knows how long as indicated by my picture and meat left sitting on the meat slicer, as I came back in to have my deli salads fixed I saw the lady cutting meats on the uncleaned slicer. As a health and safety major this is a huge red flag to me and I will not be returning to this store again.
This party was for my two clubs at csus so we could decorate our graduation caps for next week’s graduation. I was so upset and in distress by all of this I didn’t even have the time to decorate my cap at the party and had to take all my stuff home so I could get it done over the weekened. Mind you I still have finals to study for on top of this… as I was awaiting for my original order there was a man getting deli salads at the counter and was telling me that this is how it has always been over there understaffed and always a mess to have to deal with as he walked away he said good luck with a concerned face (second red flag). They were nice at the counter but so highly unorganized and extremely understaffed and not well communicated. Something to work on Arden Safeway! They ended up refunding the entire order to compensate for the issues.

Worst Safeway I’ve ever been to. And I’m Safeway loyal. Zero sense of urgency by the employees. I try to get a sandwich on my lunch break and it takes my entire lunch just to get one made. And they seem to not care at all.

This store isn’t that bad, in fact it’s way bigger than more Safeway stores in the area. In more than one occasion saw the representatives help the senior customers to get a cab, which isn’t their job but still welling to help. Been to the Starbucks in this location, they couldn’t warm up anything of the food or bakery you buy from the Starbucks

Cashiers are nice and friendly and so is the other store crew. Store is always clean. Every Sunday you can find great sales!!! Absolutely love it!!! One minus– not many hand baskets.

This is only for the workers at the meat counter and hot food section. They are always so helpful and nice and especially Dominique at the sandwich counter she was just excellent.

I went to this Safeway to purchase some flowers for my mother-​in-​law who just had surgery. I was not sure what to expect to find in terms of options in their floral department. I was pleasantly surprised to see all of the gorgeous arrangements that I could choose from. The women in the floral department were very helpful and even offered to make something out of bunches of flowers if needed. They had plenty of sizes to choose from. I ended up picked a medium size arrangement since I knew I would be taking them to a hospital recovery room where there would be limited space. I felt like I was in an actual floral store. They were all so beautifully arranged!

One of the local supermarkets in my neighborhood. I been here several times and the staff is very friendly and inviting to assist you with your needs. Even the non Safeway staff is friendly.
The store is very neat and clean from the produce items to the bread rack. On this day the checkout lines were short so checkout was quick and easy.
The only down side to this location there are no hand basket to shop with you must use a push cart.

No hand baskets?
What the hell Safeway? Is it too much trouble for you to make shopping convenient? I don’t want to push a cart around if I’m only picking up four or five items.
I do not shop here anymore because of this annoyance.

Nearly 3 full months of shopping here numerous times & its finally time for a review as well, although this location is über convenient and close for me I now intentionally go out of my way to not shop here and buy groceries at Raley’s a good few miles out of my way.
I’m also not a newbie to the Safeway chain of stores and so I know what they can look like, have in stock and operate. And to date this location out of all the one’s I’ve ever been to thus far in my lifetime fails miserably in all areas.
DISLIKE and Strongly so:
Lack of Speed & Efficiency @ Checkout:
Plenty of available check out lines that are to date never fully open and staffed.
Translation: One maybe two and on only one other occasion was there actually 3 check-​stands actually manned and staffed ringing paying customers up. The issue is that regardless of how long the lines become as in stretching back so far as to now have the line of said customers extending down into the store aisles as we try not to block the traffic for people who need to pass by; regardless of this the store will not open more lines. Poor form Safeway, poor poor form.
Atrocious is what that is. And in this day and age for a company like Safeway who is one of the highest priced grocery stores in these parts who advertises their exemplary customer service, efficiency & attention to detail, to operate like this is disgusting as it’s hypocrisy at the least.
MIA Employees: I have yet to have one shopping experience here where I as well as other shoppers were able to actually either locate a store employee nor pass one down the aisles when in need of assistance during said shopping experience. This fact is absolutely ridiculous.
BEEF #2:
Small quantities of items stocked in the store. I mean really tiny not to mention the fact that from their meat department to their dairy they don’t carry more than a few varieties of the items they do stock and they are more than 60% of the time out of stock completely. And the items aren’t even on sale which further frustrates a paying customer.
I’ve stopped going here as I nearly always end up having to leave the store with several items that I intentionally came in for and go to another grocery store to fill the void, hence my ceasing shopping here at this time until unless I either want a quick Starbucks which is located inside the store as well or am desperate.
Epic Fail Safeway.

The staff is very unhelpful in this store. It is also not very clean. You cannot find a hand basket to save your life, and of course the staff won’t go get one for you.
I avoid this location at all costs. I would not go at all if it was not around the corner from my home.

I try really hard to patronize local businesses near our home, but I will never go to this particular Safeway again. We usually just grab a few items at a time, and I was surprised the first time we searched with no luck for a hand basket to carry my items. Apparently there was a theft issue, so you had to pick up a basket near the self-​check machines. Pretty ghetto, but we adapted and kept shopping here. About a week ago, we went back and walked all the way to the self-​check area to pick up a basket. There weren’t any, so I asked. Now they don’t have any small baskets at all, so your choices are a monstrous cart, usually with one squirrelly wheel, or trying to carry all of your crap in your arms without dropping anything.
Way to provide customer service, Safeway! I know the neighborhood isn’t what it used to be, but there’s got to be a way to control theft without removing every convenience for your non-​stealing customers – more staff, perhaps?
We won’t be back.