Schools Financial Credit Union

Schools credit union closed my account due stupid issue that golden 1 made. They did not stop my payroll deduction from my pay check therefore there I s 300.00 take out from pay check ywo ago. I called them straight two months and ask stop the payroll deduction from my work poo at check. They told me that if my account is closed it will automatic stop which that is false. The money still take out from my work check. I called and talk to phone operator she told me it has stop and there should not have money take out from check. I tell her please solve the issue. obvious the issue have not been solve. They still not stop the payroll. I called back today again and spoke to someone. She told me go to a branch and pick up the money. I walk in and talk to teller. She to km d me that cannot do. I am pissed off and waiting for answer. No one can help me. Here is the issue they dont communicate with each other. it is sucks. If you want to open account don’t go to schools credits union. They are sucks. Patelco is good credit union. You can try them.

Not my main branch but had to stop in to get some cash! They have remodeled and it looks nice. Staff was friendly, made sure to ask my code word and we’re very professional. I LOVE schools credit union

Have auto loan with Schools. Bad mistake. Can’t even make payments on loan on line. Cannot make payment from another bank without physically writing a check. Who does that this day besides schools??? I believe Schools is trying to force people to use their limited services. Don’t get tangled in their web of stupidity.

I have been a customer for almost 7 years. I have to say at first I liked the idea of being with a credit union. I also liked the fact that they direct deposit one day before a traditional bank does. But that quickly wore off when I saw that they had a policy of posting payments before deposits, especially when it looked like the balance was low.
We are not rich and occasionally cut it close on payday. We were zapped a handful of times with NSF fees when the deposits posted seconds later. (It was so obvious) When our account had plenty of money, that was not the case. Meaning they would post deposits and charges indiscriminately. And we came close to having NSF more than I would care to mention.
But even that is something that representatives would dismiss as «poor management on our part».
What is undeniable is the huge inconvenience of having 9 – 6 M-​F hours. They have no after hours customer service. Even the reps that work for reporting lost or stolen debit cards are incompetent.
I always wanted to change banks, but everyone knows the hassle that is. Well we moved and today I realized what little regard they have for customer service when I called them to report that AT&T took an unauthorized payment for $ 81 from my account! They told me to go in and fill out a form, (I explained I moved out of town). They offered to snail mail me the form and told me it would take an additional 60 days to receive my funds!
That is a ridiculous policy, I have had merchant disputes on other bank accounts, and they would take 3 – 7 business days. The lady on the phone started talking over me and disrespecting, she did not show any understanding.
It is not worth the hassle to have an account at Schools!!!

my husband of 20 yrs and I have separate accts at schools he works on the road. i needed money so he told me to get one of his checks and sign his name this check was for house payment $ 540. The lil chick behind the counter asked if my husband writes me checks every month I said yep a couple times a month. She deposited the check and then told her manager to call my husband to be sure he ok’d the transaction. He drives truck so they called him and said the signature did not look like his and they will let it go this time? wtf! I am changing soon…

I was just about to go there and open an account since Wells Fargo started adding fees for having a checking account. But after reading all these reviews there is no way I’d go here. Thank you Unilocal for giving a forum for reviewing companies.

Up until very recently, I had been a member for over 10 years. Have had 3 car loans through schools (all paid off without incident), and opened a Visa account. I put up with their overdraft fees, transfer fees, etc. I got burned a few times and a couple times they were nice enough to reverse them. However, more recently, and leading up to my canceling my account they have really, well stopped caring. I was the victim of having funds withdrawn from my account electronically without my consent. This caused overdrafts, and fees as I did not authorize the transfer, and as such the funds were not available. I made schools aware of this, and they promised it would be taken care of. The same thing happened again two days later, and AGAIN I was hit with fees and charges. This is after I told them there was a problem. They refused to reverse the fees, and actually acted like it was my fault. I closed my account on the spot, drove a couple miles and opened an account with Sacramento Credit Union (who have been GREAT so far). I used to really believe in Schools, but frankly, I think I would have received better service at B of A or Wells Fargo. Now that is saying something.

Our car loan is through Schools credit union, but I’ve made a note to never do business with them.
I called to update my new home address and the girl transfered me to collections (which was closed at 11 on a monday!) even though my account is in good standing. So after annoying menus and button pushing I got to an operator who wouldn’t even listen to what I wanted long enough to help me and tossed me back to «customer service» where a different girl answered and asked what I wanted.
After explaining the run around I was given and what I wanted, she put me on hold for 5 min. When she got back to me she had no idea who I was or why I was calling, but at least she was able to update my address.
They are not someone I’d trust my money with.

This institution needs to be shut down. It has outlived its usefulness. Too many fees and the WORST CUSTOMER SERVICE EVER!
Every time you go in, there is a new teller who doesn’t know you from Adam, and proceeds to give you the third degree about EVERYTHING. Want to take out money from YOUR account? Here is what you will get: What will you be using that money for (looking at you with suspicion)? Why do you need it? Here is what I suggest that everyone says: IT IS NONE OF YOUR D*MN BUSINESS!
This institution has elected themselves your personal finance Nazis. Don’t give in – they are NOT the boss of you! If you are a customer, they are your employees and YOU are the BOSS! Let’s take back our freedoms and the right to privacy starting with little peon places like this.
My recommendation is to find a real bank, even if it is just a local bank, and don’t use Schools until they start doing what the customer demands.

So they have this service that takes money from your savings account to your checking account to clear any bills in case your checking account has insufficient funds. Great. Better interest rates but no overdraft fees, right? Ally does this too. For free.
I just learned that you have to pay 5 dollar each time each time they transfer money from YOUR savings account to YOUR checking account.
I’m not kidding, 5 dollars to transfer your own money within the same Schools account.
Transfer cost to Schools: zero dollars, cost to customer: 5 dollars.
Leaving it at two stars to save the 1 star for bank of America, which I’m sure is much worse.
I did give them a chance, and called and asked them to waive it. Lady on the phone, and the supervisor both said «You agreed to these fees, we cannot waive them.»
I’m out of here. Over 5 dollars. It’s a principle thing. I’m not paying 5 dollars for an automated computer transfer to transfer my own money, especially since there are banks where this is free. Schools is trying to make money the wrong way here.
I would rather pay a parking ticket than another one of these fees. Argh.

The employees are helpful, some of their policies suck. But hey 7.0% apy!!!