Sears Auto Center

Every time I come to this location it is never a positive experience. The service is extremely slow and two sales associates that I have had interactions with don’t seem very friendly. 1^st time I brought my car with an 11am appointment for an oil change by 4pm they hadn’t even pulled my car back so I picked it up to have work done elsewhere so I just picked my car up and left.
2^nd time I dropped it off for a different service and within an hour received a call back with an update on my car and what work the technicians were recommending. I asked the staff to repeat what was being recommended and what replacing those parts would do for my car. Since they were asking for well over $ 1000 I wanted to make sure I wasn’t just going to be blowing money on unnecessary repairs. The staff seemed annoyed to answer my questions and seemed confused about the total and what was and wasn’t included in the price. At first he said an alignment was included in the price then said that the alignment was going to be done for free but my overall total never changed. None of that sat well with me so I didn’t even want them to fix anything. I don’t recommend coming to this particular location but highly recommend the Arden or Sunrise location.

Brought my car in at 11;45, told it would be a couple hour wait to have tire patched. Did not hear from them, walked by and saw car sitting in the same spot. Went in and asked how long and they told me it would be at least 2.5 hours more. I have only gone to Sears forever, but will never be back to this location!

We made an online appointment for 11 for the car maintenance and tire rotation. We checked the car in and they said it would be about 2 hours. By 2pm we hadn’t heard anything, so we went back, they hadn’t completed anything! And said it would be another 2. They called about 4pm to ask and only rotated the tire and no maintenance! And wanted to know if I want an oil change.
What a joke!

We went to the Sears Auto Center off of Florin Road in Sacramento today (2-​1-​2016) for an oil change and the service was terrible. First of all, no body was there when we arrived and they said the oil change would only take 45 minutes, but instead we waited over 2 hours, UNACCEPTABLE!!! In addition, they tried to upsell us on some new tires that cost over $ 1,100. No thank you!!! We will NOT be back.

The salesperson and tire tech did not give me a price match as it stated «Guarantee» what Sears claimed. The sales guy and tire tech don’t seem to understand, even I showed them a copy of quoted out-​of-​the-​door price from across the street.
Went across the street, 30 minutes later; came out with new set of tires, same brand, size, etc., plus rebate.
Listen to your customers, they are likely know better than you do. If not all, most of them been doing their homework before a big purchase.
It’s their loss – a loyal customer, been coming here for years for all my cars.

They’re always helpful here at Sears Auto on Florin Road. Even if you have an appointment, it is busy and you will wait. The service provided is worth waiting for, I’m just saying bring a book. I’ve had tires replaced and brakes worked on here, they provide all the information you need and do excellent work.

Great customer service and talented mechanics will resolve all of your car problem.@@.

Made an appointment for an oil change after waiting in line forever. Came back the day of the oil change early for my appointment and waited in line for 20 minutes – 10 minutes past my appointment time (there’s only one line for appointments and everyone else!). I was told my oil change should be done in an hour. It was more like an hour and 45 minutes! I missed my next appointment because of this. I wonder if it is purposeful to get you to shop in the store because they hand you coupons for the store while for while you wait. There was grease smudged on the door of my white car. It was also interesting to watch a tech trying to get a car parked inside the shop unlocked with a wire – hmmm how did that happen?

Saturday … battery dead! Most auto repair shops closed. After reading reviews here, I called ahead for appointment to get a new battery. I had a noon appointment. They were done in 1.5 hours… about 5 more people waiting in line at that point to get service. All the service bays were full. Glad I got in and don’t have the worry of a dead battery! Thre staff I dealt with were pleasant and professional.

I agree with the other reviews. If you come here be prepared to wait for hours for assistance. If I was the manager of this place I would get fired. From my experience most of the staff should get fired. They are not efficient, ask for help and be prepared to wait. This place needs to start over with a clean slate, grand re opening. Shame because sears and k mart have been stepping up their game online with AMAZING deals.
Another place where shipping site to store is a must.

Good for oil change and diagnostic. They are painfully slow at just about everything. The computer system is slow, so it takes a long time to check in. Staff moved slow when getting mileage. But I came in when they first opened, and it took a little over an hour for the standard oil change. So that’s good. Customer service was appropriate. Nice lady.
But who was the idiot who designed the waiting room!!! The men’s bathroom opens into the wait room. You can image what it smelled like when a customer when in there for 15 minutes. I had to go outside.
Will come in again for an oil change.

Brought my car in for an evaluation. It was done quickly and all the issue that were found where stated clearly and explained to me with an estimate all ready prepared. Plus an alignment check and air pressure for free. Will come back.

Worse place ever! Went there and waited no one helped me! They just stared at me! I asked them for assistance and the guy just tells me to wait?! He wasn’t with anyone just on the computer! Waited for 15 mins and just left! They lost a customer forever! Don’t go here even if they have coupons! Poor customer service!

Extremely poor customer service. I waited a few hour in the lobby to find out they ordered a wrong tire. No excuse! We are never coming back!

Bring a couple books just in case one or two people are in front of you because the service is horribly slow. The employees inside are more concerned with having a good time than delivering anything that can resemble customer service. I waited over four hours for a patched tire (after I had been told it would take an hour and a half) on top of the 30 – 45 min I had to wait to be helped which was in itself, ridiculous. There were 3 people «helping» customers and 3 people in front of me. Finally, after my tire was plugged, the mechanic comes in to drop off the envelope with the order when one of the employees inside stopped him as he was about to step back into the garage and told him that he needed his help. After walking all the way back to the service counter the employee joked that he wanted the mechanic to bring him an iced tea. I would choose somewhere else to do business, unless of course, you are willing to wait ridiculous amounts of time for a routine service.