Sears Auto Center

I bought a Groupon for an oil change and made an appointment the day prior. I even got an email from Sears confirming the date and time. I showed up on time for my appointment, and was not helped for 15 minutes. Once finally assisted, I was told that their online system was broken and it shouldn’t have let me schedule anything as they were slammed. I showed them my email confirmation. I was told that unfortunately I would have to be considered a walk in and it would take about 3 hours for the oil change… or I could take the next appointment available, which was 5 days out. Since I already bought the Groupon and needed it done, I let them do it anyways.
Three and a half hours later my car was finally done. However, they had found that one of my tires had a nail in it. They told me it was not a fixable flat due to the puncture location and offered to replace the tire for $ 130. I declined and left, and instead took my car back to Tire & Wheel Mart where I had purchased my tires. I told them what Sears had told me and showed them the inspection report from the oil change. They quoted me $ 60 for the tire replacement. However, it turned out I didn’t need it. In fact, my tire wasn’t even flat at all. It did indeed have a small nail in it, but it was only stuck in the tred and hadn’t punctured the tire at all! And even if it had, it wasn’t in a location that couldn’t have been patched! Thank you Tire & Wheel Mart for your honesty. And shame on you Sears, for trying to swindle me. I will not be back.

GO TO LES SCHWAB. Had a 2 o’clock appt and was told would take 2 hrs to change 4 tires. Came back 3 hrs later and my car still had not been touched. The Manager said would take 2 more hours. No respect for their customers or their time. No apologies either. Worst customer service. DO NOT TAKE YOUR CAR HERE — FOR ANYTHING

I usually get my car serviced at Roseville Sears but this time I had no choice! Josh who helped me was very professional and detailed! I appreciated his help with my battery problem. Thankfully it was under warranty and it didnt cost too much. I will definitely recommend this shop!

I came here to do alignment and oil change. They started doing it at 1. They promised me it would be done by 3, but hey it didn’t finish until almost 5pm. 2 hours late really? By 4 o’clock they only finish the oil change, haven’t even started the alignment. It was just ridiculous. The guy who helped me was nice tho but I just can’t handle the delay. I suggest them not to promise anything if they can’t finish the work on time

I’m big on good customer service, whether I’m spending $ 20 or $ 400. I was here today getting 4 new tires put on my daughter’s car. I spent over $ 400 and received the crappiest service EVER! I made an appointment last week for noon today because I don’t have a lot of time at lunch and I was hoping with an appointment I would be in and out in about an hour. NOPE! The guy that’s working and checking in my car tells me it will be 2 hours before it’s done. I’m like «what? why?» He says its because there is one car ahead of mine… Well, why the hell did I make an appointment then!!! He was extremely rude and if I hadn’t already paid I would have ran out. They ended up taking 2.5 hours to change my tires with an appointment! It was ridiculous. Then when we picked up the car, a different guy checked us out and was even more unprofessional and RUDE! So, I guess if you’re okay with taking your money to a shop that treats you like crap then Sears on Arden in the spot! Personally, I won’t be returning.

Seeing your battery light flash as you’re leaving Xmas dinner (with two kids in the car on a cold night) is hardly what anyone wants. I was able to schedule an online appointment that night for first thing in the morning.
When I walked into Sears at 745 am the day after Xmas, not only were they in, but had my name on the board for the appointment.
Joshua at the service desk and his colleague Jimmy took what turned out to be a long process (and way more than a battery) and helped to make it less painful. Joshua even offered to lend me his car to make my son’s bday party as the service found problem after problem, non of which had anything to do with Sears.
The mechanic also came out to speak with me about the difficulty of the situation and demonstrated his expertise. Would strongly recommend.

Waited at least 30 minutes to 45 minutes to buy a car battery. Cashier was running around like crazy. People were walking out. Try to talk to a supervisor about getting more help over there at the register. The supervisor called in.

Ok. I know Sears always has a bad rep. I’ve been coming to sears for years in the Bay Area but now I’m up here I’ve been coming to the Arden and Florin locations.
I just have to say I love the Arden location. Sure Sears takes a while but you can always go shopping at the mall while your car is being worked on.
I had the pleasure of working with Joshua this last time I came in. I knew my car needed new tires, new brakes, and the alignment adjusted ahead of time. The whole way he handled the situation just made everything so much better. He was super polite and I couldn’t of asked for anyone better.
My car had a little bit of an issue and between Joshua, Ben, and the mechanic they were able to help me and I couldn’t be any more pleased.
I will only come back to this location from now on.

Needed a battery. Priced Die Hards online. My size in stock at Arden location. Went right over Sunday morning and got right in. Guess what. No more Die Hard batteries. Instead I ended up with a Napa Legend battery. They haven’t sold Die Hard batteries in over a year apparently. Strange, but got a quality Napa battery installed free. I’ll work with that.

I’ve been coming to Sears for a while now and had been told by several friends that was a mistake. I’ve visited this site several times as well as the site on Florin and never had a bad experience. Granted. There are lines to wait in and practice of oversell, but that happens everywhere I’ve been to. Some of my past experiences included replacing a battery and having them get the best price since it was just out of warranty and still received a discount, had my alternator changed out last minute when my car died in the rain, bought new tires and warranty package and never had an issue with them honoring their warranty. I’m here today doing a simple oil change, tire rotation, alignment, and a/​c recharge and was told it was going to take about 3 – 4 hours to get done. It is now about an hour and a half later and the tech is finishing up the last job on the car so I can be on my to Portland.
Every place has their ups and downs and I wanted to post a great review for their help this morning. I’ve been bringing my car here for a couple of years and will continue to bring my car here. Thank you Sears and keep up the good work.

Albert is bomb.
Super understanding, real nice about my not knowing anything about cars & did not charge me out the butt for their work. I am appreciative! Def my go to spot

WORST SERVICE EVER! I’ve been waiting at the entrance for over 30 minutes now while workers gradually past by pretending you’re not there. This isn’t the first time this has ever happened either. They never answer any phone calls (phoned them about 10 times) everything sucks about this place. Sometimes they don’t even take care of people since there’s only one mechanic. ON A SUNDAY. The one time I did get just an oil change, they parked my car in the parking lot. And when I came near, I noticed they left it unlocked –_​_​_​_​– below 1 star

Do NOT go here! I recently purchased a vehicle as a secondary car no check engine lights road pretty good I took it in because it had sputtering the spark plugs needed to be changed I paid them three hundred and some odd dollars just for spark plugs ONLY then I requested that they examine the vehicle for anything minor or major was told it ran perfect no issues read the note from the mechanic Carl he said he noticed a little oil leak nothing major. Couple weeks later Was driving my son to school and seen a small puff of smoke then brought it in and they state it was from the oil leak long story short came out the pocket three hundred sixty something dollars to repair it I STATED that this is my last bit of money for now please ensure that whatever you are repairing is the actual issue that is causing the leak he said yes no worries everything’s fixed the very next day (not even a whole 24 hours) I took my kids on a trip to this water park and smoke EVERYWHERE popped open the hood and oil burst EVERYWHERE I called them they get me a tow truck (very nice of them) but the manager seemed irritated and the mechanic Carl seemed apologetic in a since. My anger aroused because the manager of sears was trying to make it seem like this was a «New» issue when in fact it wasn’t 24hours from when they «repaired» the oil leak all of the sudden it’s a gasket issue and there no way they could have detected it being that! that is EXACTLY what the manager said to me. Then he goes on to say this car was perfectly fine other than the spark plugs. that’s my poiny EXACTLY it had no other issues brought it to them to repair the «o rings» and within one day of repairing that now I was stuck on the side of the road with smoke and oil EVERYWHERE!!! Carl took it in fixed the gaskets when my husband got the car on the mechanic note stated that the repairs they did today had nothing to do with previous repairs and we already been aware of the leaky gasket UM NO we were aware of the some other rings that needed replacement not a gasket !!! My husband had to have the mechanic ‘re write it truthfully which he did Carl was honest and willing the manager you can tell was a Jack ass and pretended to care. DO NOT DO BUSINESS WITH THEM THEY DO NOT KNOW WHAT THEY ARE DOING!!! Hopefully I don’t have this issue again.

I wish there was a negative star option. DO NOT TAKE YOUR CAR HERE, I REPEAT DO NOT TAKE YOUR CAR HERE. Service is not only slow but deceptive sales practices are used and work not done properly. Went in for a simple oil change, came out «needing» a whole coolant flush as well as thorough repair… and several hundred dollars later. I then found out from the dealership I ACTUALLY needed a new radiator and had several fluid leaks which Sears did «not notice» or repair. Basically I’ve been over charged for work not needed while actual repairs needed were ignored. I will definitely be filing a formal complaint.

I have been dealing with the store manager at the Sacramento Arden Way location for the last several months and have emailed the district service manager but have not received even a courtesy response. People at Sears just don’t care about customer service.
My first visit to Sears Arden was on July 22, 2014 for a check engine light. They diagnosed the issue, «fixed» the problem and charged me $ 309.84. I had since visited Sears for the same issue 4 other times. Each visit takes at least half a day, if not a full day. My last visit was on September 26, 2014. They recommended I install an evap canister vent shut valve and new fuel caps. They charged me an additional $ 213.50. They specifically stated on the technician comment after I expressed my reluctance in yet another round of service: «WE WILL REFUND ALL MONEY IF THIS DOES NOT FIX». I called them back on October 2 for the same issue. Obviously, the issue was not fixed. They stated they could not refund my money until I go back for yet ‘another couple of hours’. So, now I have to return to the shop for another day. I feel this shop has been completely dishonest with their intention and their express written guarantee that they will refund all money if the issue is not fixed. I just want this over with and get the refund they promised. Again, the issue has not been fixed. This is my 6^th time to go to the store. I have limited hours and I do not wish to spend countless hours at a Sears Auto Center. It’s apparent they just not only care about customer service but do not care about doing the right thing!

I wish I had never bought tires here. I really should have gone somewhere else. Now, whenever I need to get the tires rotated, I end up back as sears, which SUCKS! I can’t believe how worthless, incompetent, stupid, lazy, and uncaring these employees are. I can’t wait to get new tires elsewhere, so I never have to deal with these fucktards again.
Every time I come here, the assistant tells me that they’ll call me when the car is ready. They never do, so they waste my time by causing me to needlessly wait around after my car is ready.
My tire rotation also included a «courtesy inspection.» This includes a quick check of the lights, battery, oil, brake fluid, etc… My car passed all these checks.
As I’m leaving sears, a motorist flags me down and informs me that my brake lights aren’t functioning. BOTH of the brake light bulbs have burned out, and I was driving with no brake lights at all. This was immediately after sears gave me an inspection report stating that the lights were functioning normally.
I wonder what else they claim to fix, but really just ignore and take your money.
The people who work here are just fucking useless.

Although polite these employees have no clue. I spent nearly an hour simply trying to pick up a battery that I ordered online. After getting text messages and email stating, «Your battery is ready for pick up!» They still had no idea what was going on. Then when I called the online phone number to get the order refunded to me they couldn’t figure out how to refund the order. I finally bought a battery directly off the shelf and walked out and installed it within five minutes in the parking lot. As I was leaving Sears on my way home I get a phone call wondering if I still wanted to keep my appointment to have my battery installed. Ha! I can’t wait to see a charge for two of these platinum battery showing up on my credit card later this month and then having to call to straighten that out.

I’ve been coming here for some time now, only because I have a sears charge card. This will probably be my last. They’re unbelievably slow. Every time I’ve been here, too. I’m dead serious. They’re prices are also a little high and there’s just not enough staff.

Went in and bought a new battery. they ended up taking over 2 hours and put my OLD battery back in and sent me on my way, just recharging it long enough to get me out of there. left me stranded in the rain in downtown sac. took 2 calls to corporate to get the problem taken care of.
also went in for another service years prior to the battery fiasco and they gave me keys and sent me on my way and COMPLETELY FORGOT to put the lug nuts back on my tire!!!
writing this now because i spoke with a friend yesterday who said the lug nut thing happened to someone he knew as well!
my fault for giving them another chance, i know. but at the time i was able to put the charges on my sears card so it was more out of convenience.

SLOW AND UNAPOLOGETIC ABOUT IT!
I understand that an oil change and tire rotation can take some time if the shop is hopping. But this place was EMPTY! They’re were techs standing around doing nothing. It took an hour and a half to do an hour job. The only thing they offer were lame excuses and no apologies.