Shell

Avoid the car wash if you like not having deep scratches on your vehicle. After using the car wash at this Shell It looked like someone took a screwdriver to the roof and tailgate of my SUV. Over $ 300 dollars in damage. The manager refused to pay for any of it stating that they have a sign in front of the gas station that absolves them of liability. I will see if that holds up in court. This is clearly an on going problem with their car wash.

Quite possibly the worst automatic carwash I have been through in his long and remember. I opted for the ultimate car wash and was left with the car that was still covered in soap and had to re-​wash my windshield by hand. Do not use this car wash.

The staff here are friendly and helpful. They always have a greeting and are very attentive to the customers. Gas is cheaper than other Shell stations by 5 – 10 cents and it’s a nice and clean place.

Great service
Just a suggestion.
For AAA member customers.
Ask the customer if their a AAA member so that they can get the 10% discount for labor.
Some customers had a long day or might have a senior moment and forget to ask for discount.
Thanks

Well now that they remodeled this gas station I have 1 problem. I live in the pocket area and I leave for work around 5:20am and have to drive extra far because they do a shift change where all the employees lock the door and they sit their lazy butts around the cash register and talk about their lives while rejecting tons of customers telling us that they are doing a shift change and are closed yet they are just chilling having a good time talking. I am pretty sure if the owner knew about this he would hire new employees and fix that stupid shift change they have in the morning that last like an hour while rejecting all the customers who want to buy things. I have to drive extra far. This needs to be changed!!!

Wow. Never thought that I would give a review for a gas station! Cleanest bathrooms I’ve been in.

If I could give them zero or even negative stars I would. I contacted corporate about the damage to my car in hopes that they can help us out. Obviously their car wash machine is defective. But all I got was that this was my risk washing our car their and basically that’s it. So pretty much, Shell really cares about their customers. Yeah right. All they car about is that the money continues to come in.
Avoid this shell, especially if you need a car wash and like your paint job.
Thanks shell for showing how much you dont care for your customers. Oh and for ruining my car.

*** DO NOT USE THE CARWASH AT THIS SHELL STATION ***
Got a scratch from this carwash, on my passenger side of car. Went from the front tire to the middle of the backseat passenger door. We’re talking about 3 – 4 feet long. No, I didn’t have the scratch BEFORE I went there. How do I know? Because I walked around the car in my driveway, to see if it really needed a quick wash or not, and I would’ve noticed this scratch, immediately. Went in the mart-​store-​thing and talked to the manager. He said that I’d have to call the corporate office and file a claim; that it was a new carwash and that I’d have to make a claim. I called my insurance company immediately. I took the car to the car dealer’s auto body shop, and they told me they could tell right away that it was a «machine scratch» and not a «human scratch» (someone keying the car). Total price to fix it? $ 2200.-, and my insurance took care of it and dealt with Shell. My car was in the shop for several days, between the body fixing and the new paint job, and the whole side of the car had to be repainted, and not just the scratch area (putting new paint on the scratch only, would show-​up against the older paint on that side of the car). I HATE THIS STATION, AND I WANT TO PUKE EVERY SINGLE TIME I DRIVE THAT ROUTE AND HAVE TO PASS IT.
P. S. — the customer service at this station is the bottom of the barrel service. The employees obviously hate their jobs, but have to make a living. So, between the carwash THAT RIPPED A SCRATCH IN MY PASSENGER SIDE OF CAR THAT COST $ 2200.-, and the terrible employee attitudes, please, please, please, go to another station.

Bait and switch price? Sign clearly states gas price with car wash is $ 2.959 and without is $ 3.159. Following the prompts, I bought a car wash at the pump and then pumped my gas. Price of gas was charged at no-​wash price. Had to go inside to get price difference.
Has anyone else purchased a car wash with gas? Were you charged correctly?
Its a nice new facility, but i will never return if this happens again.

OMG, this was a chance stop because I needed gas. They have healthy snacks and drinks here. This is how I want all gas stations to be. Super clean outside, super clean inside, its been remodeled. And best of all really nice clean bathrooms with a Dyson air dryer. When I am in the area, I will be stopping at this gas station. And I just noticed they have free WiFi and a mini counter against the window to sit at.

So much for the brand new car wash.
Horrific car wash experience.
It «sort of» washed the rear half of my car. The machine sprayed multi color foam all over the back of my car and then didn’t rinse it off. Front half of my car totally missed.
Weird.
Got zero help from the attendant. «Um, it’s new, not sure what to do.» Offered me a free wash. Hell no, thank you. Could t refund me– apparently too complicated of a transaction.
Had to rush home to wash my car by hand before the suds dried.
Multi billion dollar corporation and yet they can’t figure out how to get a car wash to function.
Worst. Car. Wash. Ever.

Nice. Gas ok priced. Easy freeway access. Clean bathrooms. Friendly staff. Large market store. Car wash.

Total makeover. I think it has new owners that give a hoot. All pumps working great and fast. Clean and well kept landscaping. Got rid of the ghetto ambiance. Worth giving this place another chance.

Avoid using this gas station at all costs.
For the past two years we have lived down the street from this place, my husband & I have been loyal customers since it’s the most conveniently located spot for us. Despite this place always being dirty everywhere, cramped inside, disorganized when it comes to getting to the register (nobody who comes inside seems to know what a line is for, nor do the cashiers seem to care), we continue to get gas here. As of today we will drive down the street to pay a little more.
Yesterday my husband paid for gas inside, and the woman cashier followed him out to let him know their system froze and they would have to do the transaction again. No big deal. My husband asked if he would be charged twice, and she said he would not be. SURPRISE SURPRISE, my husband’s bank account a few minutes later alerts him he has been charged two times for gas. NOT a pending credit transaction, but an actual charge on his account for twice the gas we paid for showed up.
When he went back inside to try to fix the problem, we were told «it will probably fix itself, but you need to come back tomorrow to talk to a manager.» …ok. Yes. Just what we want to do on our only day off, go back into the dingey gas station first thing in the morning.
We get here and talk to the manager who calls his district manager and says we need to wait three days for the «charge to fall off.» THERE. IS. NO. CHARGE. TO. FALL. OFF, SHELL. We are adults who know how pending transactions work and how to read our bank statements — they were not comprehending this whatsoever. There were two transactions on his card for goods & services. And frankly, we don’t feel like having to come back again after three days to talk to another manager for a mistake on THEIR end.
Thanks, Shell. Now we get to deal with calling our bank to put a stop on the extra charges & we will definitely never be back, even if it means we have to make the annoying drive over the freeway and u-​turn it just to get back on the road. We would have even taken gas instead of our money which we were charged for twice.
Be cautious if you plan on getting gas at this place. You’d be better off actually just skipping it altogether and go down the street a bit if you want to avoid problems like this and apathetic employees who don’t care about their customers.

Just like everyone else;s reviews, AVOID this place after sunset!!!
Its gets a bit sketchy at night with some randoms. I only stop here if I really have to. There always people playing really loud music from their cars. Sketchy looking people standing around. I feel like i’m gonna get robbed. You know its bad when you have to pay through the window at night. Go to the gas station at the next exit if you can.

Really only go here if I am coming home and my gas light turns on… The pumps don’t always work and the service is not the greatest. There is always sketchy people hanging out here. Not my first choice on where to gas up.

Reviews don’t lie! ONLY come here if your gas light comes on and can’t make the trip to another near by pump. This gas station attracts the crazies, weirdos, bikers, gangsters, and everyone in between. I remember being hassled by a pushy windshield repair man, and when you declined their offer they got all defensive. Every time I’ve been here there’s always someone bumpin’ really loud (with explicit lyrics) rap music. It’s horrible, because I have my toddler in the car. Also there’s bikers who whiz through the gas station really fast, so you must be cautious when entering or exiting.
Overall, I will only come here if I’m extremely low on gas and can’t make the drive to another station. My gas station of choice is the Shell on Riverside & Florin Rd, which is much cleaner, safer, friendlier and less drama.

Omg the guy that works at night is an asshole. and has no people skills.

This place must be the kick-​it spot! If you ever stop to get gas after 10pm, expect to see some people hanging around talking and laughing and maybe some lil Wayne, Keak Da Sneak, or T-​Nutty blasting from a car… I have taken part in my share of parkin’ lot pimpin’ but at a club or big event not at a gas station! I do not see why people would hang out here. Maybe it is because there is only a service window after 10pm and people are actually waiting in line… why not kill two birds with one stone and get your parkin’ lot pimpin’ on while you are waiting to get service!
BTW, the service window sucks… the attendant can never hear me. Can I have $ 50 dollars on number 5 and an orange Gatorade… he puts $ 15 on number 9, gave me a bottle of Minute Maid lemonade, and $ 33 in change. You should have seen the look on my face…
In addition, almost every time I go there, someone who doesn’t have any money conveniently ran out of gas… at the gas station! I’m not going to lie, I fell for it more than I want to admit (what can I say, I’m a generous guy) that was until I saw the same guy I gave money to, leave Shell and post at the Vallero down the street asking for money from the next fool. So, I parked my car and asked the guy, «so aren’t you getting gas with that money I gave you.» His excuse was, «ya man, I just came over here cuz the gas is cheaper here.» I didn’t believe him so I waited for him to pump the gas in his car. lol!
For entertainment and parkin’ lot pimpin’, you «GOTTA-​GO» here! If you are afraid of a little hood in your life, I recommend for you not to come here after 10pm. If not, then you «GOTTA-​BRING» your credit or debit card because paying at the service window is horrible…

This place has TERRIBLE SERVICE! So I was there at night and it was freezing cold. The credit card machines didn’t work and I really needed gas. So I went to the little window because it was late and you can only pass your money through this window rather than go in. The guy at the counter was counting money. I politely knocked at the window and tried to tell him the credit card machines weren’t working. It was 10 pm and the guy told me to come back at 10:30! He completely ignored me afterwards and waived me off. Again, I was FREEZING, and their credit card machines weren’t working and all I wanted was to hand him my cash so that I could get my gas and go! Needless to say that I left.
I have been going to to this Shell for years now and I had such a bad experience this time I will never go here ever again!
If you own a business and don’t deliver the goods or services, I generally don’t give you a second chance. If you piss me off a lot, I launch a freakin boycott. DON’T GO HERE!

El Terrible!
I only get gas here if my gas light went on about 12 miles ago and really don’t feel like pushing my car to my destination. It’s in what we Greenhaven/​Pocket residents call «the other side of the overpass». The only thing this place is missing is the blatant corner of prostitution. Actually, I wouldn’t be surprised if it was only a block away.
The service sucks balls. The staff clearly hate their lives. They throw attitude like it’s some form of survival. You want to survive this economy? Provide some decent customer service. You want to survive the ghetto? Arm yourself, but please don’t let me see it and only use it when necessary. For example, when I patiently stand in line to ask you if you can turn on the air, don’t yell at me that you just did and return to sulking about your miserable existence. A nice «Thank you for your patience. I will go ahead and do that for you.» will suffice.

This place is just OK. The staff is brain dead and completely indifferent. Half the pumps are usually out of order. There’s a car wash if you need it. The «free air» for your tires is not free (75 cents) unless you go back into the store and ask the clerks (who will ignore you) to turn on the machine. But what do you expect at a gas station? (They used to call them service stations… not so much any more).

This place is the ghettoest gas station in (really, near) the Pocket. I’m sorry, but literally (and I don’t mean this rhetorically; I mean LITERALLY) every single time I get gas here, SOMETHING weird happens. EVERY. SINGLE. TIME.
I am frequently panhandled — sometimes by the scruffy homeless-​looking guy who has 2 – 3 dogs at any given time, sometimes by a relatively unassuming older woman, sometimes by a young person needing «gas money.» I don’t care who is doing the approaching though, I always feel threatened.
Yesterday, I was filling up just before 10am, when up rolls this hoopty (sorry, I don’t know cars, but it was some kind of maybe Buick sedan with ridiculously huge rims and low profile tires), literally rattling from the beats bumping inside. When the driver stepped out, a cloud of pot smoke followed. I was two pumps away, and I could smell it. At 10am. On a Sunday. Call me a prude, but really? Who hotboxes a hoopty at 10am on a Sunday? Apparently the kinds of folks who frequent this crappy Shell station.
When I’m about halfway through pumping, Hoopty Pot Guy comes out of the mini mart and evidently recognizes the guy pumping gas behind me. By the way, the guy behind me, who looked relatively young at my quick glance, was pumping gas into a late model, probably 7-​series BMW.
So Hoopty Pot Guy and BMW owner are evidently familiar with one another. It sounds like maybe they «work» for the same guy. I really can’t tell. I’m just trying to pump gas into my hybrid and get the hell outta there. Well, it’s starting to get heated between these two. Voices are raising. I turn around, and they look like peacocks, with their chests puffed up. If either of them had been armed (or compelled to fire), I would have most assuredly been in the crossfire.
Anyway, this is just another day-​in-​the-​life story of the Pocket Shell station. It’s sad when you have to recommend the Chevron on Florin Road as a safer location, but really, I should take my own advice and just STOP ever coming to this Shell. It’s scary — day or night, weekend or weekday.

I HATE this gas station.
Myself and many others in our neighborhood have stopped coming here because we are so tired of being pestered by the windshield company that they let onto their property.
I complained to the attendee and they said it is the owner’s decision and he likes the extra income the windshield company kicks back to him.
UGH. Do Not Go Here, unless you like being hassled.

I only use Shell Gas but I hate this damn place. It’s literally on a dead end road across from a McDonald’s. It’s always dirty. At least two of the pumps consistently do not work. I don’t think they ever change the water in their windshield wash stations.
But you know what really puts me over the edge? They allow a company called ‘University Glass Repair’ (or something similar) to proposition folks pumping their gas with windshield chip repairs for free (they bill your insurance). It’s not the service that pisses me off — the service is convenient for those who need it. And sometimes they listen to you when you say, ‘Sorry, I’m not interested, thank you’, but every other time I get some dickhead walking up to me who won’t take my polite declination. I complain to the Shell employees, but they do nothing. Unfortunately, that’s when the sarcasm and cynicism flows freely from the depths of Jon M.
They don’t like that so much.
So why do I come here? It’s right off the freeway, it has a car wash, and it’s closer than the other Shell on Riverside. I’ve just got to get used to getting off the freeway an exit earlier so I can use the better, cleaner, more accessible one.