Spa Retreat on the River

Sarah, has had some flakey employees that MAKE HER LOOK BAD She is an awesome therapist, she is awesome, knowledgeable and extremely cautious in all she does, ypu will leave feeling tranquility indeed. Don’t believe all that is on here! Business is closing down though…

Omg where do I begin, bought this for my mom and she called numerous times and left messages over the course of one year! Never received anything back, so I contacted groupon and was refunded. What a scam!

She did the same thing to me as the others have said here. I arrived at my appointment — which I had planned for and been looking forward to for weeks — to find the door locked and nobody there. As I was leaving I noticed a text message from an hour earlier claiming «an emergency». No phone call.
Luckily Groupon credited my account for the 2 Groupons I had purchased and so I didn’t lose any money!
I do not recommend this business and will always check Unilocal before purchasing another Groupon.

Purchased a groupon before I ever read these reviews! I figured why not give it a try BIG mistake! Took over a week to get a hold of someone to schedule a massage… scheduled it for a week out the day of my scheduled massage Sarah texted me (1hr before my massage) to let me know she had an emergency (her grandma was sick) I was happy to reschedule with her since it involved family. Sarah offered to give me a 90min vs the 60min massage… I texted her about two times to confirm our new scheduled date and service upgrade it took her about two days later to confirm the appointment (via text again).
So my new 2^nd appointment comes around and what a surprise I get another text this time only 30min before my appointment from Sarah «can we reschedule for 10:30 vs 10:00a I am running late.» I cancelled and contacted groupon, they refunded my money. The way she runs her business is very unprofessional… why text and not call

Bad, bad, bad, called and text several times since May, no luck, why they’re still offering deal on groupon? SMH

Only reason why I gave 1 star is cuz I have no choice or else I wouldn’t give a star at all…
I bought a groupon for my husband for Father’s Day and i can never get ahold of anyone, there is no answer and The voice mail box is full, I even texted the number and still no response… BEWARE!!! DO NOT BUY OR GO TO SPA ON THE RIVER!!!

Same experience as others! I usually do my research before purchasing Groupons but they had a Spa special and I bought one on a whim. I absolutely regret doing that! I called to schedule my appointment and both times the call was sent to VM. It seemed like it was someone’s cell phone not a buisness phone. I grew alarmed and searched for this place on line unfortunately didn’t find anything! No business came up when I search for the address. I emailed Groupon immediately, for 3 days they tried reaching the business without an answer. They were finally able to but said to give this place another three days to call me back. That means a week to call a customer back! Of course they never called me and I cancelled the Groupon. I heard back from these people today. Ridiculous.

Buyer beware! I reported this place/​person to Groupon months ago yet they still promote it. Do not buy! When I bought the Groupon the address listed was by the river in the College Greens area. When I made the appointment she directed me to another address which is a shady trailer on Watt Ave by Business 80. It creeped me out so I left a message to cancel and contacted Groupon to get my money back and report the bait & switch. The Groupon for sale now lists her address on 28^th Street yet the website link is a small salon in Elk Grove. Too many red flags!

I purchased a Groupon for myself and another one as a gift for a friend. I was able to get through and book an appointment only to have someone contact me a mere 2.5 hours prior to my appointment with the following message, «Hello, Andrea. this is Spa Retreat on the River. We have appt at 11 today, however hun… I woke up with a stomach ache, something I ate last-​night, I feel horrible. Can we please reschedule for this coming up week?»
To make matters worse, the friend for whom I purchased the gift has been unable to get through to make an appointment and has called at least 4 – 5 times, one time only to hear a voicemail is full message. Needless to say I will be requesting a refund from Groupon as I suspect if this is not a scammer, at the very least this business is severely lacking in professional ethics.

I’ve called multiple times to make an appointment and even left a message and nothing. HORRIBLE!!!

Great massage from a licensed therapist. Sarah really knows what she’s doing — she knows how to do deep tissue correctly, without it being painful, and knows other great techniques as well. I felt about 100 pounds lighter walking out. I have had a lot of massages over the years and this is one of the best I have had in a long time. Highly recommended. The front of the business is not fancy, but don’t let that put you off. Inside is a nice spa environment.