Sutter Urgent Care, Sacramento

Good

Although the front staff were efficient and polite, there was no MD available, and the PA completely misdiagnosed a rash. She didn’t really even look at it, and diagnosed it as bed bug bites, causing a great deal of upset, since I was a guest in another person’s home. Local MD knew immediately it was a rash from the gym pool. Unless you have a cough or cold, stay away!

Quick, quick, quick! I am not sure about the negative reviews. I went to the front desk, was greeted warmly and my information was not spoken about loudly. The receptionist did remind me that I had a balance. She offered to take my card and suggested that I could also mail in a check. From the time I turned in my intake form it was literally 10 minutes to see the practitioner.
The nurse that greeted me was very professional and he even asked how to correctly pronounce my name. I liked him immediately. He was also very thoroughly when he drew blood and apologized for not getting it in the first try. Not a problem at all.
My PA, Alicia, was the epitome of professionalism. She was also the best of the best and was quite honest with me on what she found and that she did not anticipate any positive results that would cause me panic. Love, love her and would definitely like to have her as my PCP, but alas she is in Urgent Care. This office is the best there is and although you have to be a Sutter patient to be seen, the hours are great and the staff is amazing. As is all Sutter Staff.

Nice staff. 1 doctor on at 530 pm during cold and flu season. Stupid management. Always dissatisfied coming here. Necessary evil as I’m a sutter patient.

Been here several times after hours when our primary care providers were unavailable. I have been warned about long wait times upon check in, but never waited longer than an hour and a half. (that’s only happened once) typically seen within the hour on a busy night. Staff is super friendly and always attentive to my concerns/​needs. I love the Dr that usually runs the place (shame on me I forgot his name. I’ll update later) I secretly wish he could be my primary care Dr! He spends more time with me going over my medical needs than my primary care Dr! I love this place.
An hour to 2 hour wait here… beats the 5 – 6 hour wait at any E. R …just my opinion though :)

Sutter is a medical provider. It is NOT your insurance company. They have always provided me excellent care.
People don’t seem to understand Sutter does not have any control what is or is not covered in your policy, or what your copays or deductibles are.
People need to direct their frustrations at the right people. Its like complaining about Ford because you are unhappy with the price of gas.
People are so spoiled in this country. Everyone wants the very best of everything, and they want it NOW. But no one seems to be willing to buck up and actually pay for it – just bitch about everything because they are ‘entitled to it’ when it doesn’t just happen for them.
When I was seriously injured in another country (which just happen to be the one directly south of ours) they kept me in some dumpy little clinic for hours, and when I told them to just get me to the boarder and call 911, they said fine, but you will have to pay us $ 350 IN ADVANCE for an ambulance ride, while laying there critically injured with a broken back. Once I paid, and proved I was an American, they duct taped me to a piece of wood and finally drove me the 50 miles to the boarder.
Oh, and as a side note, three weeks after my accident, the ‘storage facility’ wanted $ 700 for towing and ‘storing’ my totaled out motorcycle. Needless to say, it was left to rust away on a hillside.
So, stop complaining everyone! If you don’t like it, change it! Maybe they should demand you pay their bill prior to seeing you, and then just leave you to figure out how to get reimbursed by YOUR insurance company? I’m just saying…
And finally, yes, I have been sitting here in their lobby for the past 45 min waiting to be seen. I see a bounty of magazines around me, neatly organized, and a nice 32″ Flat panel tv on the wall above the kids play area with a kids movie playing too. Not just the title screen looping either. Do i wish i was already on my way home and back to bed? Hello, I’m sick! But am I going to bash this place, uh, no! I’m grateful they are here to treat me – even if I wasn’t even afford to pay.
Time to grow up America! Put on your big boy pants (and skirts) people.
Thank you, I’m out!

Went to urgent care 2 days ago and experienced the best medical care. The staff treated me fast and professional through the whole experience. Dr. Sotak. was attentive to my physical and mental needs. He followed up with my results by calling me at home, in less then 3 hours. Capital pavilion x-​ray dept, was also thumbs up for my care receiving 2 different x-​ray.

Wait time ridiculous. Waiting area uncomfortable, no magazines, no TV. Front desk staff try to discourage you from signing in and telling you the wait time is 2 hours. If this was a business besides healthcare no one would come here.

This place sucks, they tell you your going to wait 45 minutes to an hour yet you end up waiting for 3 or 4 hours to have them tell you your gunna have to wait longer

I brought my son here on a Sunday morning. Staff had opened on time, in fact earlier than posted time frame. Easy registration. Staff was very friendly and professional. I sat in the waiting room when my son was being seen by the doctor. I watched as staff efficiently processed patients through the registration process and to the back to be seen. The facility was very clean and calm setting. I would recommend this Urgent Care for a weekend or after hours problem. Remember that Urgent Cares do not replace what a regular physician can do for you.

I am an engineering student at Sac State, and when I came here I had a 17 unit course-​load and couldn’t afford to miss school because of a sinus infection. I come here, already knowing exactly what is wrong with me, hoping to get some antibiotics and some cough syrup (I can’t take NyQuil due to an interaction with another drug I am taking) so that I can get some rest for school. Apparently they don’t give cough syrup here. Why? Nobody can say. But they will give you this stuff called Benzonatate that doesn’t work (really, it doesn’t work at all).
Anyways, so I walk out of there with a scrip for Amoxicillin, despite specifically requesting a faster-​working antibiotic (remember, I have tons of school work to deal with), and go home to try and get as much crappy sleep as possible.
So far this is a pretty typical urgent care experience. The docs give you a screwdriver to pound in a nail because they don’t want to be liable if you pound your thumb with a hammer. That’s not why this place gets a one start review.
This place gets a one-​star review today because the bill came. $ 213 for a 10-​minute office visit with no tests whatsoever. This is WITH INSURANCE (I have Blue Cross).
What the heck Sutter? At MED7 on Howe, I came in pooping blood, had to get multiple tests, and after a multiple hour office visit I ended up with a bill that WAS LESS THAN THIS!!!
AVOID THIS PLACE! MUCH BETTER URGENT CARE CLINICS ALL AROUND SACRAMENTO!