Terra Nova DDP

If there were negative stars, I’d give them –5. The director does not return phone calls, they charge you even after you’ve notified them you’re leaving the program and one of the instructors seems more interested in rib eye steak than actually teaching the class.
I am most disappointed in their complete lack of professionalism. Of all people, one would think the director would take the time to return phone calls. I have made every effort to address the issue of them attempting to take $ 212 (give or take a few dollars) from me for no reason and no one will talk to me. Probably because I reviewed their policy and they have no position to stand on beside acknowledging they are wrong.
It is important to note that since they treat vulnerable people such as addicts and people under the order of the court to attend a DUI program, they have absolutely no, zero (0), zilch motivation to use any customer service skill and work with people. Particularly when they are wrong and know they are wrong. Humility does not exist in this program of supposed «people in recovery».
Terra Nova is a perfect example of the kind of program that hides behind the court and DMV bullying people with no accountability to anyone. Clearly the population they serve (and I use the term «serve» so loosely its about to fall off the screen) is nothing but a bunch of liars and manipulators so the he said/​she said contest defaults to Terra Nova. Someone should think differently and put this community problem out of business.
Most people will not Unilocal them out of fear of being exposed (yes I got a DUI). At this point I could care less who knows (like my professional life could get any more shitty).
Next I am going to the BBB and the state treatment program licensing authority. I encourage others with similar experiences, and I know there are many, to step up and speak out. There’s enough jerks in this world, we don’t need to license them and allow them to continue being jerks.
There’s not a hole deep enough to throw this organization in and bury. Its the principle.

Awesome!!!