The Woolford Group- Nan, Bill & Libby

My husband and I worked with Libby to purchase a house in South Land Park. We are new to Sacramento and needed help learning about different neighborhoods. Libby was a great guide. She took the time to understand what we were looking for and then patiently worked with us until we found the right house. She even advised us to not purchase a house that would have resulted in a larger payout for her than the house we ended up buying because she felt that it wasn’t a good financial move for us. On a personal note, she is easygoing, professional and thoughtful. My husband and I would highly recommend her to anyone looking to buy a house.

My parents (in their 60’s) used Bill & Nan Woolford to sell their Elmhurst area home and upgrade to an Arden-​Arcade/​Wilhaggin home in 2009, and recommended them very highly. My husband and I just bought our first home in the area, a Tahoe Park «charmer,» and I don’t think we would have survived the transaction had it not been for the Woolford’s exeptional knowledge and customer service. The listing agent for the home we bought was new to the industry and made a lot og mistakes along the way, mistakes that could have easily derailed the purchase. The Woolfords always caught the mistakes and made them right, even re-​writing documents for the listing agent when she was unable to get it right. They were very respectful of our price range and went above and beyond the call of duty in arranging for the various inspections etc. I cannot recommend them highly enough!

Bill and Nan Woolford are the best. We were first-​time homebuyers and met with Bill and Nan after a co-​worker highly recommended them. We decided to go with them as our buyer’s agent because we felt they were knowledgeable, trustworthy, and sincere. We worked mostly with Bill, and here’s what we loved about him:
1) He was super-​knowledgeable. We learned a ton looking at different houses with him. He was always able to point out different features of a house (good and bad) that we wouldn’t have necessarily known to pay attention to… things like older electrical panels, potential asbestos in popcorn ceilings, problems with flat or low-​slope roofs, missing downspouts, etc. Whenever we looked at a house we always felt afterwards that we had a good understanding of its characteristics and potential issues because of Bill’s knowledge, experience, and ability to point out and explain all of these things to us.
2) He was dedicated. We took our time with our home search and looked at a lot of different houses while we were still figuring out what we wanted in a house and what neighborhoods we wanted to live in. Whenever we saw a listing online that we wanted to see, Bill always made himself available to show us the listing. He never hesitated to dive through cobwebs, trees, and bushes to find a lockbox. and he even opened the cover of an electrical panel complete with a wasps nest inside. Now that’s dedication.
3) He was great with communication. Bill always responded promptly to my calls, texts, and emails. We also felt like he really went above and beyond to make us feel informed in our decision-​making and to answer every question we had. And as first-​time homebuyers new to the process, we had a ton of questions.
4) He was trustworthy and honest. After reading various online articles cautioning first-​time homebuyers about unscrupulous real estate agents, one would think that on the spectrum of shadiness, a real estate agent falls somewhere between used car salesmen and lawyers. That wasn’t the case with Bill. We never felt he was shady or trying to oversell or pressure us into buying a house. He was always honest and real with us throughout the homebuying process. We felt comfortable trusting him and always felt like he was looking out for our interests.
5) He was a good negotiator. We found a house we loved and Bill did a great job negotiating our deal through various obstacles. In particular, as first-​time homebuyers we didn’t have a ton of liquid cash and the house had a bunch of hidden small repairs which added up to a fair chunk of money. We thought the deal was going to fall through, but somehow Bill managed to help us negotiate a reasonable repair agreement with the sellers, who initially had not been open to performing any repairs. Also, in drafting and negotiating our initial purchase contract, because Bill was so familiar with local customs/​practices in Sac County, he knew exactly what things we could ask the sellers to pay for and helped us make informed decisions about what types/​amounts of credits we could reasonably ask for.
6) He was patient and understanding. We never felt pressured and we felt Bill always made it a point to be sure we were comfortable with the process and our decisionmaking. We were looking for a house during a low-​inventory market where there was a lot of buyer competition for homes in decent condition. This made our home search challenging, but Bill was super-​patient and never pushy. He’s also a very down-​to-​earth and calm personality and was empathetic during the various emotional moments of panic that happen when searching for and buying a house.
Overall, we really loved having Bill as our real estate agent and would highly recommend him and the Woolford Group. They’re great people who have a ton of real estate experience and more importantly, they genuinely care about their clients finding the right house and being satisfied with the process. If in the future we sell our house or buy a new one, we will definitely go back to Bill and Nan. They’re good people and wonderful real estate agents to work with.