U.S. Bank

Terrible customer service. I purchased an item off ebay using my sons Paypal account and his US Bank account was associated with that account. He was going away to college and this was the preferred bank on campus so we used it as Schools is our preferred bank. He didn’t have money in the account and US Bank allowed the transaction to go through which is understandable. US Bank supposedly mailed out reminders to his old address to pay the NSF and after no response, turned the account to collections. The collection agency sent notice and as soon as we put together what happened, went to the branch to rectify the situation. The manager explained their procedure and that letters were mailed out. We explained our situation and we ended up having to pay entire bill, penalties included. What I dont understand is if no response to mailing, wouldn’t you send an email or try and call either the home or cell number on the account? US Bank was touting their student banking and paperless process but I guess snail mailing it extends the process a couple weeks to add in fees. Again, the error was on our part and was taken care of the first day we were notified but US Bank should have had a better way to notify us or be more willing to work with us once error was realized. I would never use them as a bank.

If I could give this branch no stars, I would. This place has no personality like you would see in other banks. The tellers here have no customer service experience what so ever. All the times I’ve been in here, I was never greeted, long waits neither an I called over to an open window. I literally had to watch to see if they are even ready and not even being sure most of the time cause they don’t make eye contact.

This bank doesn’t care about customer service I reached out to them because I had overdrawn my account and I put the money in the next day but they still charged me 36 $ for 6 $ movie rental. They also charged me a total of 60 $ to transfer money from saving to checking.

The lines are always long, but this bank does not have as many people here as Wells Fargo or BOA. Also their bill counter is kept in the back, so they hand count everything (even ones)

I worked in finance for 8 years and if a person brought in a check to cash with the name Gabe and his id says Gabriel, you have to be an iddddiiooooiot to not know its the same person.
This US Bank has a bunch of IDIOTS working here. Idiots. Guess what idiots… Every other US Banks cashes them. You just have to be smarter than a chimp.