Uber

I LOVE Über! What a convenient service that is affordable and efficient for everyone. If you’re looking for a taxi or carpooling company, I definitely recommend Über over the competitors. FIRST-​TIME CUSTOMERS: Use the special promo code UBER50FIRST for $ 50 in Über credits! This is the only code that offers that much money.

Third time using Über, and the very last. I was at a very visible location in downtown Sacramento, no question as to my pick up location. As with the last two rides, I could see the über car that was headed my direction. Two wrong turns, then I could see the idiot was going the WRONG WAY down J street to get to me. Ten minutes later he cancelled. I sent a text to the driver «what’s up with the cancel? I’m ready and waiting» He responds, «Get another car». Real good customer service.
I paged another Über, he took another ten minutes to get to me, even though he was less than 2 miles away. I got into a smelly (cigarettes) car with badly soiled rear seats. A sign hung on the front headrest facing me that read «rate me 5 stars and I Rate you 5.». I guess that assumes no matter what, he expects stellar ratings. The driver spoke very little English, and drove with jerky starts and stops.
What concerned me during the ride was his almost constant use of his cell phone. Looking at the map while he was driving, texting, answering calls (no hands free) … He really concerned me. Not a safe or pleasant ride at all. Insult to injury, by the time I was picked up, SURGE PRICING RAISED MY FARE 2X normal.
I don’t really think Über is saving the environment by replacing cars on the road. In fact, I think it’s quite the opposite. Lots of Über drivers cruising the streets looking for customers to ping them. Also, Über does not enforce rider safety at all, typified by the cell phone use by the drivers. Last, Über is a money machine using what appear to be vulnerable people to drive and run their personal cars into the road.
Bad company, bad service, higher than cab rates after surge pricing.

I took my first ride in a Über in San Francisco on Jan 25, from the Marina to the temporary Transbay Terminal to catch a bus to take me to the Emeryville Amtrak station to go home to Sacramento. This ride was a disaster and I realize now, the driver’s non understanding of English was the problem. He did not understand English. The ride from the Marina to the Terminal took over 40 minutes and I just made the bus. He was not aware of the street closings in San Francisco due to the Super Bowl. My daughter told him the best way to get to the terminal and he did not go that way. Went down Bush Street to Battery and we sat in non moving traffic for at least 15 minutes. When we finally got to the terminal and I told him to turn left into the driveway, he went past it. Don’t know if it is the same in other cities, but I would pass on Über in San Francisco.

Sad won’t take you. Charge you 5 dollars. Do a fly by charge you 2.50 tqeekers central.

First try — a total bust. My request for a pick up was answered quick enough but the driver couldn’t find me on a major street in Davis. I could see the car cruising back and forth about a mile away on the app so I called the driver and gave the driver driving direction. The driver still couldn’t get it and was driving ever which way but the right way. Wasted 30 minutes of my time. Never again.

This company is the devil .
The screwed up may people lives.
But one day they will loose everything and Break down.

I’m writing this review as a warning to other people who want to sign up as an independent contractor driver for these clowns.
I’m sure many of you have heard the horror stories about bad riders or saw that video on the news a few months back. I honestly had no problem in that regard. Most of my passengers were very cool.
MY gripe is with the company itself. The GPS system on the partner app is garbage for starters. The pay is the bigger issue though. Über advertises 20 or 25% take on your fares. I’ve done several trips for them and my pay has averaged out to 62.94% of the fares. Über has taken just under 37% Working it out by mileage, it’s 71 cents a mile. Go to AAA’s website and it will tell you it costs 40 to 60 cents a mile to operate a car just in gas, maintenance, insurance, etc… normal expenses. Oh and then since you’re an independent contractor, you have to pay taxes out of that 71 cents. Figure 25% estimated withholding takes another 18 cents out of that, leaving you with 53 cents per mile after taxes to cover your pay, the gas, insurance and wear & tear on the car.
No wonder Über has to constantly advertise for people. They’re screwing their drivers like crazy

Never had any major problems using Über service. Always get picked up within about 10 minutes or so. Sometimes had to tell new drivers where to go, but that’s because they seem to rely heavily on GPS direction, which can and do give false faster routes.
Always had good conversations with drivers. Never had a problem with payment.

These people emailed my friend, telling her they were going to charge $ 13 to her card, and then they decided to charge $ 36 because it was during «prime hours». Um, shouldn’t they tell you this BEFORE they drive you? Is it even legal to do that? If I knew it was going to cost that much, I would’ve walked. You can’t tell a customer that their ride is going to cost $ 13 and then charge them $ 36. Über is BS.

I finally go to take my first Über ride, I figured it was a good idea on a Halloween night. Our driver Joe was pretty much on time, but as he got closer, I went outside thinking I would meet him on the sidewalk, After a few minutes of waiting, Joe texted me and told me he was «here», I asked him where here was since I was wait outside. After finding him, we walked up to his car (A Kia Sedona) and got in. After we told Joe where we were going, that was the end of our conversation, Until we reached our final destination.
THE CAR
Smelled clean.
Looked clean inside.
A little warm inside.
Could have used a car wash.
THE DRIVER
Lacking personality
Could have dressed better
Communication sucked.
UBER
Cheaper then a taxi.
Easy to use app.
Loved the ETA part on the app
But WOW surge pricing was outrageous.

At least when I pay a Taxi, the driver can’t go back and recalculate the trip and charge me additional money for the trip I already paid, for.
Feels like a scam. Feels like I’ve been stolen from, going back in and charging me additional fare after the transaction was fully complete.
Stay away from Über.

So this review is for the drivers of Über. Über support is probably the worst customer service I’ve ever had to deal with in my entire life. I can’t believe a company that’s as innovative as Über can think they can solve any issues just by using e-​mail as a form of communication.
I’ve been e-​mailing Über support about a simple TNC sticker permit problem that should have taken only minutes to resolve but now has turned into almost 20 e-​mails back and forth for over a month and the problem still hasn’t been taken care of. Needless to say I will probably end up cancelling my driver profile and any business as a passenger I would have given them and head on over to Lyft.
Hope this helps everyone.

First time using Über and the pick up was three minutes. Impressive. The driver followed gps and turned off of airport drive (which goes to the airport) and drove around the airport instead of straight to it.
Baffling and also $ 22 for a two mile trip.

They did it to me again. This past Friday, customer got dropped and when I got to the destination, I couldn’t start the ride, the app kept telling me to move my car. I gave the customer a ride anyway, my expense, and went home because it would be 10:30 PM before I could log back on. The usual Über response from support «we’re aware of the problem» and «thank you for your patience» but no resolution on the money I lost for the fare or not being able to drive the rest of the night. They really should get their act together. And, a better support system.

I never see any weak system same as UBER website.
I tried to find a inspection form on the Über website for my friend,
But Über web site is very sloppy and its very worse to find answer the question, then I find it very easy on the google search engine!
Über Help system is very poor and has only few question and answer!
we try to contact wit Über supporter services is the worse system too.
for example when the driver document going to expire, the über system send the message and reminder the expire time to the rider but when driver send the new document to the web site they said its not valid to day and über website said: (Not Yet Effective.)
I mains during put the new document to effective date on new document the system make not effective the über driver app. Its completely funny!!!
They charge the driver %30 for each ride and this is a support service.

From an environmental standpoint, I really like the idea of Über, but I hadn’t yet signed up.
Yesterday, while leaving my home, there is a man in a car in front of my home honking his horn. I ask him what is wrong. He says that he is with Über, and that he did not have a complete address for the person that called for a ride. I point to the nearby windows of a neighbor who works nights and sleeps days, tell him that his horn-​honking was likely not appreciated, and his response is «What am I supposed to do?»
Hours later, I come home, and there is the same car, tinted windows rolled up, blocking my driveway! Not exactly the best public relations; I think I’ll wait.

No need to elaborate here.
Über vs. taxicab is like watching a VC-​backed David in a shiny new Prius serve up a can of whupass to an old, grimy Goliath with a disgusting back seat.
This was a gigantic problem waiting for a solution and I wish I was the guy who solved it.

Last week we decided to use the Über to get to the airport, well because the first time I tried to park at the airport, I came home to have to pay $ 75 to get my car out of airport parking anyways.
Let me start by saying, I love the service. They actually tell you who your driver is on your cell phone and what type of car they are driving so that you know who is picking you up. Not all of the cars are black cars but that’s OK. You do get a little tracker on your phone that shows you where your driver is on the map and how much longer it would take.
Now for the fun part. Because I did not have to drive myself to the airport, I was free to go to the bar and get picked up there. This made the rest of my flight and airport experience that much better. The app is easy to navigate on iPhone and it is very self explanatory.
The driver was very polite and he did offer to turn on the radio to any station that I wanted. They do call ahead to confirm the pickup and the cars are extremely clean and in good condition. I plan on using über for all my drinking and airport experiences. I have used über in nyc with the black cars and it worked well too. I’m just glad to have it here as well

Worse service ever. Especially for the price I paid during surge pricing, never again! Thank god I had a referral code to use from a friend. That $ 40 fare drastically cut in half to $ 20.
Aside which service I’ll use between Über, Taxi, or Lyft… I would definitely pick Lyft anytime of day.

We have used Über previously MANY times while on a trip to Seattle — only had one bad driver (texting and talking on his cell phone WHILE driving us!).
Found myself here in Sacramento, needing to go to the Emergency Room one night. I hit the «UBER» button on my phone. Got a response that the driver would be here in nine minutes. Awesome. Ten minutes later the driver texted me directly that he was actually twenty minutes away. I texted back «Thank you! and added that I would be «waiting out front» for him. Twenty minutes passed, no driver, and no text from him. I texted him again «Thank you again!, I am here waiting out front! No response.
Thirty minutes had now passed, still no driver and still no text response.
I then hit the UBER button on my phone, as this was very odd. I was shocked to read that the driver had cancelled two minutes BEFORE he sent his first text to me saying he would be here in twenty minutes». I am not sure how or WHY he canceled two minutes before sending me the text that he «is en route and twenty minutes away». I was upset that he didn’t bother to ever text me back that he changed his mind and cancelled. He obviously knew I was headed to the ER, so I felt his «blowing me off» without the courtesy of a text, leaving me sitting on my front door steps was very unprofessional and callous. I WON’T recommend UBER to anyone. Call someone else, unfortunately UBER is in dire need of good Management and professional drivers in the Sacramento area.