Valley Towing and Recovery

Earlier today the lower balljoint on my Tacoma separated, leaving the fender (and weight of the front end) resting on the (partially sideways) tire and the truck immobilised– not a good situation. I have road service through my (Sterling Casualty) vehicle insurance policy so I called and requested a tow. The dispatcher, a man whose name I, regretfully, didn’t catch, questioned me carefully as to where and what, exactly, the situation entailed-​the number of questions for which he apologized ! I interrupted him, telling him there was no need to apologize for trying to make sure he had the details necessary to send the appropriate service equipment/​personnel for the situation. In fact, I very much appreciated the effort!
Fast-​forward a few hours (there was a delay and a communication snafu but, given the eventual happy outcome, I’m over it!) I returned to the site in Elverta where my truck was to find the tow truck backed up to my truck and the driver dug down into the dirt under my truck, sweating away to jerry-​rig a way to get my truck onto the slide-​bed without incurring further damage…
I’ve worked with, on, and around cars most of my life and I KNOW when someone is doing the best they can. I’ve seen tow truck drivers hook up to similarly-​disabled vehicles, dragging them onto the truck bed without care for any additional damage resulting from such careless treatment.
This driver, «Chris», and his partner (?) «Tiffany», were 180 degrees the other direction. I absolutely cannot say enough good things about these two. They could not have worked harder nor could they have done a better job in a situation that was so far from optimal…(shudder). Chris spent somewhere between 45 minutes and an hour and a half just getting my truck onto the slidebed, using a combination of a floor-​jack, skid plate, and wheeled dolly in addition to good old-​fashioned sweat.
The attention to detail continued when they delivered my truck to my house. Chris placed it in my driveway exactly where I asked him to despite the awkwardness of the location-​with not one peep of complaint nor evidence of resentment for all the extra effort he’d made. Oh, and he left one of his straps on my truck to keep it from dropping back down onto the fender-​talk about service «above and beyond»!
For the many times I’ve had reason for complaint or been infuriated by sloppy, inattentive and careless service –and the many times I’ve expressed my dissatisfaction by means both verbal and written… It’s such a pleasure to express how pleased I am when someone has done an outstanding job and earned both my gratitude and as much recognition for their effort as I can give!
Would I use Valley Towing again? Absolutely. And I will be certain to share my experience, as well as my recommendation, to any who ask -(and probably some who don’t but will receive the benefit of my opinion anyways.) :)
Edit: I forgot to mention: For this exemplary service the cost was less than half what the dispatcher told me I might be charged. Un-​believable-​in the best possible way!

I was just driving down Marysville blvd. Some tow driver from this company just brakes in the middle or the road for no reason. Causing us to swerve really bad with a child in the car to avoid hitting his tow bed. We honked at him and said what are you doing! Do he decides to get aggressive and telling us to pull over to deal with him. He was a white man with what looked like blonde or strawberry blonde hair. He was a complete douche. Very unprofessional while in a company vehicle. Someone can get hurt with this kind of an idiot driver.

We had a flat tire and we called our insurance company and they sent out these guys. The truck driver was rude. And when he actually had to do work he was even more of an asshole. If you don’t like your job then why the hell are you doing it. Find some place else to work.