Andersen Eye Associates

Hi tech looking office. The waiting area is huge! They call your name from way down the hall… we could hardly hear them. It’s like an assembly line… walk here, sit there.

This was my first experience with eye care in 10 years but I can only hope no other eye care facility is like anderson eye. Problem after rudeness after problem. My appointment was set up for a diabetic eye exam. Nothing else.
First they change my appointment day and time without saying anything to me. I got the recorded message reminder on a friday for an appointment on a monday. My appointment had been set for wednesday at a different time. They claimed «we sent you a post card» about the change. I later found out they sent several things to a non existent address and everything was returned to them. You would think they might call to inform me of the change since they knew I couldn’t have gotten the post card but they chose not to.
I show up for my appointment and begin my paperwork. A person calls me in for the first part of my exam. She acts like she is very angry to have to be giving me an exam. She does her thing, gives me some sets of eye drops, then puts me in the second waiting area. No big problem, she was just not nice to be around.
Called in for the rest of the exam. The doctor comes in and is very nice. I have no issue with him. Very friendly.
After being told my eyes look just fine for the diabetic exam I was told I had my prescription for glasses. Yes I have really needed glasses for years but I had no idea I was getting glasses from them. I was there for a diabetic eye exam and nothing else. Since I needed them anyway I went along with it. I told the woman running the glasses center I don’t normally wear any kind and didn’t have a lot of money for anything really fancy. That made her mad right away. She showed me 3 frames and it took less then 2 minutes for me to pick the one I wanted. As she’s getting things filled out she starts telling me what a dangerous person I am, I’m not going to get my drivers license renewed, «call me first before you drive». She was not saying any of this in a joking manner.
Billing was the last step. The diabetic eye exam will be run through my insurance and they’ll bill me on that later. I pay for the glasses/​eye exam now, about $ 170 for everything. A lot of money I had no idea I would be paying that afternoon. I leave.
I’m called the next week and told my glasses are in. I go in to pick them up and the rude lady from before immediately says to pay her $ 81 before I can have the new glasses. I tell her no, I don’t owe anything on them. She argues up and down that I owe her $ 81 and I’m not seeing the glasses until I pay. I stand there, explain exactly what I have paid, and tell her I’m not giving her anything. She eventually gives up and lets me get the glasses. They’re fitted and I’m sent to billing to check on the mysterious $ 81. Turns out they forgot to subtract that off my bill I had already paid. Good thing I didn’t just figure they knew what they were doing in that office.
Bottom line, my doctor was very nice. Everyone else in the building was rude and/​or incompetent. Avoid this place like the plague.

I have gone to Anderson Eye Associates for most of my life. To be honest after multiple bad experiences I’m not sure why me or anyone else in my family ever went back. Now that I have been elsewhere and have seen much better, I feel quite compelled to urge you to avoid Anderson!
On one hand the doctors are quite friendly and it’s the kind of place where the staff remembers you year to year. However, many of the office staff and the people who do the fittings are not so friendly. Especially the one receptionist! I imagine if you have ever been there or even called you may have encountered her, very unfortunately. She is not a friendly person and extremely impatient.
My last experience at Anderson was about 8 months ago. I had gone in once for the eye exam and they gave me a free pair of contacts to try. A nice bonus, I suppose… However, the prescription didn’t work out for me.
So I came back in to be rechecked. I can’t recall but I think I was most likely charged to be rechecked though I’m not sure due to the fact that I had insurance coverage on the exam at the time. If you don’t have insurance or like mine, your insurance only covers exams and glasses every other year then this place is very expensive. Much more expensive than many competitors.
Anyway, while being rechecked, Dr. Kocks seemed unable to figure out what would work. Somehow I was talked into BIFOCALS when I am only in my 20’s and eventually even convinced to buy progressive lenses. This surprised many people and I have since been told that no one age should ever need progressive lenses and the idea to give me bifocals was a somewhat bizarre idea at all. But basically it seemed as Dr. Kocks was stumped. And while he has always been very friendly, in this experience as his frustration mounted he became very unfriendly. He quite simply did not know what to do for me but refused to admit this. I sure wish I had gone for a second opinion!
At the time my insurance did not cover new glasses but I had no other option but to get new glasses. I know I was given some degree of a discount as most places do when you pay out of pocket. The frames I picked were not a big name designer or anything like that but between the way they mark their frames up and being talked into progressive lenses for an extra fee I ended up paying close to $ 500 for glasses! I recently had to purchase a new pair of glasses without insurance coverage elsewhere and got Tiffany and Co. designer frames for slightly less than half the price. In fact I bought two pairs of designer glasses for less than I paid for one non-​designer pair of glasses at Anderson Eye!
To top it all of these glasses REALLY did not work out for me. i recall being told something about a 90 day return policy and even watched another woman return her glasses. I ended up moving down to Metro Detroit shortly after getting the new glasses. I ended up having to send my mom back within the 90 days. Here she encountered the rude and impatient woman at the front desk who claimed I absolutely could NOT return the glasses and not only this, she INSISTED that my glasses were NOT bifocals! Now she could have gotten my chart or even just took one quick look at the glasses to find this out but instead she argued with my mother and refused to do anything about my issues with this pair of glasses I paid a steep price out of my own pocket for!
In addition, I had had a pair of glasses before this that I took in to be adjusted and one of the women who adjusted them somehow bent the frames so the one lens stuck out of the frames and at times even fell out. I must have gone back 5 times to get this issue fixed and they never seemed to understand the issue and I finally gave up. The ordered some new part for the frames at one point but it still did nothing for the problem and as I said, i ultimately gave up and dealt with the lens regularly falling out! My parents who also go to Anderson Eye have reported issues with getting their glasses adjusted also.
Needless to say, STAY AWAY FROM ANDERSON EYE ASSOCIATES! They charge extremely high prices, do not allow you to return your glasses if you have a problem, and the doctors themselves struggle at times with how to best treat your eyesight.

High tech office. Staff is friendly but not overly warm. Office is extremely crowded and I felt more to be on an assembly line than an old school business friendly feel. Frames are over priced even with insurance.