Mattress1One

Easter weekend, I’m trying to get back home to my family and I’m held hostage by a
truck:(
First of all, A six hour delivery window is unacceptable for a person who is employed. (a person who is not employed would not likely be plunking down bucks for a new mattress). I was forced to work from my weekday pad (since I live on the West Side of Florida Friday thru Sunday). I explained all of this to the sales man who assured me they would have no problem hitting their delivery window. Here I sit an hour after that delivery window closed with no call from the driver and no idea when I can expect delivery. Called the store (literally across the street from my apt) and the salesman attempted to reach the driver and get an ETA with no luck. Salesman finally called me back and gave me the driver’s number (he’s not answering of course).
So I locate their corporate number in Miami and at 3:45 pm on a Friday I get a recording that says «Sorry we’re closed.» No identification of who the company is, no option to reach a customer service rep… just a «hey, it’s Easter weekend and Miami traffic sucks so all of we corporate types are bumping off early… customer service be damned.»
Communication (from anyone who could give me an ETA) would have helped keep this negative review from dropping a star every half hour… but…clearly
is not aware of the power online reviews wield… the deserve to lose customers and market share until they fix their broken delivery and customer service/​communication processes.
Tell my kids daddy hopes to be home in time for Easter Dinner where I’m serving a perfectly stewed
driver.

I would have loved to write an awesome review for this place, but my boyfriend and I were mislead and outright lied to here. We bought a new mattress that came with a 25 year warranty and it was delivered directly from the factory. We removed it from the factory plastic and tried it out for over a month. The mattress came with a one time satisfaction exchange, incase you wanted a different firmness. We tried to use this option because we realized that the mattress was to soft for us. The same woman (Han?) who helped us the first time was there and informed us that we had gotten a floor model mattress and it wasn’teligable for any kind of warranty or exchange!!! This was absolutely untrue and when confronted with this she claimed that we ‘Must have Forgotten”… The reason that had sold us on this mattress in the first place was the 25 year warranty. We would not even have bought it if it was not warrantied. Aside from this, we knew that it was not a floor model because all the floor models in the store were Queen Size and we had gotten a King Size! We called corporate to try and figure out what could be done since the woman in the store was lying to ous and they said they would call us back. But they didnt!
Be warned, they will screw you over and laugh about it. Make sure that you don’t believe anything! Get every single thing in writing before you pay or sign because they have no sense of honor or decency here.

Very very helpful. We will probably buy our mattresses from here. I think we laid on everyone in there I think.