Walgreens

This pharmacy is the worst. Dropped off 2 urgent scripts tonight. I was told one hour which I was concerned about anyway. Made sure they had my correct cell number to text when ready and that the drugs were in stock because last time I waited for a different script for an hour only to find out they don’t stock it. So tonight 2 hours later– no call — no update. Called the pharmacy and the automated service said there was a delay so I transferred to a live person. Waited on hold for awhile then explained the situation to the rep and that I needed to make sure they would have the script filled tonight or I have to take it somewhere else fast before they all close.
She said «oh yeah those are delayed.»
Yes I know that’s what the automated service explained, can you tell me why?
«Oh no I’ll have to transfer you to the Pharmacy.»
I thought that’s what I reached.
«Oh no this is the Pharmacy Care Center for the Pharmacy. I’ll have to transfer you to the pharmacist to see what’s going on.»
(Seriously had to take a deep breath not to get upset at this point)
Transferred to the pharmacist and sat on hold another 10 minutes. Re-​explained the situation. «Yeah looks like we entered the brand name instead of the generic name and all we use is the generic so it never processed.»
Ummm ok can we process it now? Do you have it in stock?
«I don’t know. Let me check. Sorry we have been busy and now everyone left so it’s super slow.»
Ok can you fill it now? How long will it take? «Ummm no idea — yells to Pharmacist — Dave any clue how long it will take to fill these delayed ones?» 15 Minutes. Less than a minute later I get the text saying my scripts are ready. They would never have processed it at all if I didn’t call and they really didn’t seem to give a care about the timeliness of delivering meds for a serious organ infection.
Such a shotty operation with people who seem
Like they don’t care, never heard of professionalism or customer service. I will never step foot inside another Walgreens ever.

This is my neighborhood Walgreens, and I frequent it often. I have had mixed experiences with this location. The staff always seems friendly but sometimes the registers are not staffed and you have to wait for someone. They do offer a lot of discounts if you have a Walgreens card. I have found that their sale items are still typically on the shelf which is nice. I don’t run into issues with them being gone the first day of the sale.
I have had a number of issues with the pharmacy in this store. On a number of occasions they have not had my medicine in stock. They can typically get it in 24 hours, but one time I called and they said it wasn’t there. However, they tried to transfer me to a different location in an effort to find it somewhere else and I got reverted back to them. When I talked to someone else they discovered that the medicine was in and it just hadn’t been entered into stock. Even though it worked out they should have been the ones to call and try to find the medicine rather than having me call all over town. I do continue to use the pharmacy because of the convenience.