Commerce Bank

Theyve gone from bad to worst. After more than 10 years, they still put holds on any deposit we make over $ 5,000. They mistakenly put a $ 15,000 tax lien on my account, leaving me stranded in a restaurant 300 miles away (they FedEx’d $ 25 gift card to Applebee’s as a token apology but never actually apologized to me). They advised me to cancel our debit cards because of suspicious activity, we waited 2 weeks for the new cards only to find out they never cancelled the original cards or ordered new cards. That was another 2 weeks. No apology. Today, I visited their office to move money onto a new Spending Debit Card they advertise on their website to be «Easy to load — just use online banking to transfer (didn’t work), call or visit any branch to make an immediate transfer. Ha! The teller told me «it’s too hard, you have to see a personal banker». Oh. The one over there on a personal call that can be heard when you enter the building? (FYI Timmy, you’re getting a new bike, sorry to spoil the surprise.) After waiting SEVEN MINUTES for my personal banker, I was told that the cards are not Commerce Bank cards, that Commerce really has nothing to do with those cards, yes, they are listed on the website but it’s not Commerce’s website because even though I logged on to the Spending Card (under personal banking services) it is not really Commerce and there is no way she can help me load money on to the card. Since it’s not theirs. and the website is wrong. Sorry to go on so. I couldn’t change my account due to employment reasons, but as of January 1^st. If that’s not enough to discourange you, I wish you good luck. They only get one star rating because the ATMs are so convenient.

Banked here for 10 years service has decreased and red tape has increased. I conduct transactions in several accounts weekly. And the experience gets worse seems like every time.

For the past 9 years I’ve had a checking account and credit card in fantastic standing with Commerce. I moved to Florida recently and my account has been dormant for a relatively short period of time. They began WITHDRAWING my money without any notification. When I called customer service to speak with them about my account, I spoke to a VERY snappy, short, rude woman who wasn’t helpful at all. When I asked to speak to a supervisor, he wasn’t offering me any options. I explained my frustration and he couldn’t say anything except that I needed to go to a branch personally– which is impossible since I live thousands of miles away. I told him that his customer service wasn’t very good and he told me that I was wrong and that I didn’t understand. No, I understand COMPLETELY– I can’t use my own money but you guys can withdraw it from me without my knowledge?! Not good customer service but my time with them was okay overall. If you need them, they won’t be there and that’s what it comes down to. Go with a larger corporation for your banking.

come here like almost everyday, either for change or making a deposit. always very freindly andhelpful! And free coffee is always nice!