D & L Rideout Towing

I had the misfortune of needing a tow because the power steering went out on my car. I had no way to get home so called Allstate (I have roadside assistance through them), who called D&L. When the truck pulled into my office parking lot, I saw that it was parked on the other side of the lot from my car, so I walked from the warm lobby into the cold to tell the driver where I was parked. He ignored me while I stood by the side of the car trying to get his attention. Finally I opened the passenger door and he said, «Did I call you? I’m doing paperwork. Wait til I call you.» I was shocked at his attitude, but walked back to stand in the lobby. When he drove the truck to the front of the building, I walked to my car and got in it. He came over and said, «What was that? Why did you drive your car over here?» I didn’t know what he meant. He continued, «You were over there (pointing to where he had first parked the truck) and flashed your lights at me.» I told him that the power steering was out and I couldn’t have driven the car. Instead of apologizing, he said, «I guess I might have made a mistake.» Might have?! Obviously he did, and his arrogance and unprofessional behavior added to an already stressful evening. He was ready to leave me there in the parking lot when I told him I had no way home. He said he couldn’t drive me home. I said I live ½ mile from the Firestone and he could drop me there. He didn’t say another word until we got on the highway. It was obvious to me that he was going to miss the exit, so I told him so, and he said not to worry, he had the address in his GPS. He spoke to me as if I was a child, saying that it is controlled by satellite. Duh! I KNOW where I live. Stop acting like a robot and listen to the customer in your car! Turns out Allstate had given him the wrong address (not his fault) but if he had listened to me earlier, we wouldn’t have gone so far out of our way (definitely his fault). When he called his dispatch to get the correct address, he said, «This woman is freaking out.» Excuse me, but you ignored me when I told you where to turn. Should I let you drive all over St. Louis without saying something? When we finally got to the correct destination he said I didn’t have to sign any papers, even though the Allstate rep told me I should sign. If I get a bill, there will be hell to pay. All in all a terrible experience. Maybe the driver was having a bad day, but nothing justifies his rude behavior, not to mention the total LACK of customer service he showed to someone in an already stressful situation. I’ll never do business with D&L again, and neither should you.

This towing company is horrible with horrific customer service. They were rude to me and I can not recommend them. Please take my advice and use a different company. They do not deserve your business.

I was moving and could not get my motorcycle to start, so it was time for a tow. I called a couple places before calling here, and I should have called here first! They were easy to deal with, arrived quickly, and a fair price. The guy who came out was super nice and friendly.

I was unfortunate to have to have my car towed twice in the last three days. However, I’m thankful that I had D & L to help me. Both days they were quick and the dispatcher was very helpful. Kevin & Ron were my drivers and they were fabulous. I was even given a recommendation for a repair shop and the price of towing was reasonable. Definitely give them a call if you find yourself needing a tow!