Fix Auto Fox Valley

We took our car to Berlin Fox Valley Collison to have some hail damage repaired. My wife and I chose them because she had some work done there before and was pleased with it. They were able to get our car in earlier than two other shops I had called. The shop is certified by our insurance company, so getting the repair approved was easy.
We just got the car home. So far, the repairs look good. When we picked the car up, we were told to call if there were any issues with the work. We will be taking a closer look at it over the next few days and will call if we find anything wrong.
We appreciate that the car was washed and the inside was vacuumed. A lot of repair shops don’t take the time to do that.
The only bad thing with the repair process was the shop’s communication. Unfortunately, they had to push the completion date back a couple times. We would get a text informing us of the change, but the shop didn’t always explain why the car was delayed. The day the car was scheduled to be done, no one from the shop called to confirm it was done. We called an hour before the shop closed to ask if our car was finished. We were told the employee handling our car was on another call and would call back. Half an hour later we got another text informing us that our completion date was being pushed back again. We called again and explained that we absolutely needed a car the next day. Fortunately the shop was able to finish the car and return it by the end of the next day.
The bottom line is this: We think Berlin Fox Valley Collison did a nice job with the repairs. It would be nice if they would consider either changing their text system to include a reason why a car is delayed, or calling a customer whenever they change a car’s completion date. It’s a pain to lose your car to repairs, but good communication makes the inconvenience easier to take.

They got the job done but they’re dangerous and sloppy. 2013 VW Touareg with 13K in damages. They didn’t reinstall the piece that goes under the hood nor was the hood completely painted inside. It was left with a big bare spot in the middle. Of course I didn’t notice until I popped the hood several months later. What’s worse is the left a pry-​bar under the hood and engine!!! YES, a big steel pry-​bar! It fell out at the dealership when I took the car in for service. Also discovered several months later. What the heck were they thinking!!! This could have come out on the highway and killed somebody! Thankfully nobody was injured. One of my lights wasn’t installed properly and had to be adjusted back into place. The car is working fine and didn’t have any electrical or mechanical issue. The bodywork was decent but dangerous and sloppy. I wouldn’t recommend this place. Their communication was professional and they completed the work in a timely manner.

One word, AMAZING! Berlin Fox Valley Collision really go above and beyond for their customers. I’ve had such bad luck with any auto location and they really blew my mind at the quality in their work and customer service. They are fast and always keep you updated on your vehicle. I would recommend Berlin to anyone. They are an outstanding company. Can’t say enough great things about them.

I wanted to leave a positively positive review regarding the stellar service at Berlin Fox Valley Collision.
Backstory: I have an ’07 VW Jetta (I call her «Ladybird») that was rear-​ended (gouge in bumper and protective bumper as well as a bit off center on the sides) and had, in the past, been meticulously parked far in order to avoid bumper scratches and the such. I wanted only VW recommended and certified collision work done; Berlin was the ONLY place that my dealership (VW of Fox Valley in West Chicago) would recommend — bonus was that Berlin was also within the State Farm Insurance network as well!
Work on VW: I have to say, Berlin did an absolutely fabulous job fixing my bumper (pristine and only VW parts!); but it was the care and commitment that I received that I was truly impressed with. As an insurance claim, I was EXTREMELY impressed with how committed Berlin Collision was with the care and whole-​car-​care that I received. I dropped off on Monday and it was ready by Thursday (Lynda is such a pleasant person to deal with as were all the gentlemen I encountered when dropping «Ladybird» off). In and out in, literally, 5 minutes (even the initial evaluation was concise but thorough at 10 minutes). Berlin also arranged (via State Farm), my rental at Hertz and a final drop off of my rental at Berlin. Who likes to deal with being hit in the bumper and having to fix it and all the rigmarole of organizing and trying to coincide all of the details – Berlin worked with the insurance company to make the whole situation painless and seamless as possible — that is Teamwork!
What honestly and truly overwhelmed me was how well they took care of «Ladybird». My car, on the outside may be «pristine», it is a whole other story when the doors open! I have a German Shepherd puppy that decided to shed his winter coat the weekend before and there was hair EVERYWHERE. I warned Lynda that if the tech that worked on my car had allergies, they may need a hazard suit — dog hair everywhere! I vac’d and lint rolled but you know those stubborn dog hairs that you can’t get to? Berlin did! I cannot say how happy I am with not only the exterior body work of my car, but also how floored I am that my interior looks like it was detailed back to its showroom days!
Thank you, Berlin Fox Valley Collision for making this a flawless fix! Truly impressed; my car looks better than before my accident!

I really hate to write any bad reviews, but this place just did not live up to my expectations. The first person who assisted the first time around was ok. But the rest of the staff are just useless. I had 3 cars to take in due to hail damage. The first car took over 2 weeks. I was not explained anything on the estimate, there are items on the estimate that say headlights but that was not replaced so did they just charge the insurance company? As far as keeping you in the loop on the progress of your car it is non existent. I left the rep about 4 messages and received a call back 2 weeks later and he was confused asking about my rental car which I never had. The old man up front was plain rude when I asked him for status he said I don’t know anything about your car. How can a shop not know where the car is? I still gave them a second shot with the 2^nd car. They do not listen, I told them to buff out some scratches even if I had to pay for it and nothing. Oh and I must add it took them over 3 weeks to get the second car repaired. If you want a free box of cookies weeks and weeks after dropping your car off. than I would say go to this place. If you don’t care for a box of cookies and want great customer service, go elsewhere as you will not get that at this place. As far at the 3^rd car they wont be handling that one. Sorry guys but you really need to work on keeping your clients informed, return phone calls, staff needs to be more courteous, you need to do a final walk thru when picking up a car, you don’t just hand the keys over. Not impressed with this place if I ever file another claim, this place does not deserve my business. I have also let the insurance company know what terrible service was provided!!!

I got into a car accident when someone hit me from behind. Because of that, her insurance company covered my repairs and gave me a list of preferred body shops to choose from. I decided to go with Berlin based on the Unilocal reviews, which was the best decision for my car. John helped me from start to finish. Getting into a car accident is hard enough as it is, but they made the whole process almost effortless. They’re passionate about what they do and they care about their customers. You won’t find many body shops with a fridge full of drinks and a drawer full of candy. My only complaint is me having to call to check on the status of my car after not hearing anything for a week. After talking to John, it appeared that there was a miscommunication somewhere. No biggie. They also provide a lifetime guarantee on services they performed on the car, which provides a nice reassurance. Don’t hope to get into another accident ever, but should it happen, they would be my first choice to go to.

Berlin Fox Valley Collision did an awesome job on my Saab!
Thank you John and Carrie and Staff at Berlin Fox Valley Collision — not only for the excellent repair work but for the friendly and professional attention we received. Will definitely recommend you to my friends!

In the past couple of years, I’ve had bad luck with a couple of minor collisions. The good news is that Berlin is nearby. If you’re going to have to deal with car repairs, these are the guys to see. The work is excellent and speedy – the most recent repair job came in at half the time they promised. They have good working relationships with my insurance co. (State Farm) and a local car rental (Enterprise), so the drop-​off and payment logistics always run smoothly. Doesn’t matter if the car is old (my 15 year old rusty Tracker) or brand new (my new red Jetta), cars come out of the shop looking great. The guys there are exceedingly friendly and helpful. And you get a box of free cookies (seriously!).
God forbid you need body work because you were in an accident. But if you do, this is the place to go to in the StC area.

We recently had some rust repair done here — these guys are AMAZING! And Green!
Our vehicle is a 1999 VW Golf TDI with 115K miles on it. The process started out as warranty repair from Pugi Volkswagen for some rust that was forming on the tailgate. But, the front fenders were rusting as well. Plus, it’s a 12 year old car — the paint just isn’t great anymore!
So, after a quote for full rust repair and repaint — we decided to go with it! They did an amazing job letting us come in to check out their paint books to choose the color. Then, my husband decided to get some replacement parts (new headlights, tail lights, and some interior panel changes). They were super flexible and took on all our extra ‘stuff’ and installed it without complaint!
The paint looks amazing, they did a great job! So, weather you need a minor repair or want a full or custom repaint — definitely give them a call!
They have a really nice waiting area with a flat screen TV and complementary beverages and snacks, so the kids didn’t even mind going there when we needed to make a choice or check on progress!