Budget Truck Rental

Terrible customer service. Booked a 24′ truck the week we were to move. Arrived at the office at 8:30 a.m. on moving day. The staff member looked us up in the computer, and flippantly asked if we received a call. Neither my husband nor I were notified, and they canceled on us because the only 24′ truck we could have used was having mechanical issues. He provided no other alternative, and did not attempt resourcing another vehicle from a different store. We were without a moving truck with no notification on the day we were set to move. Several days later, they proceed to charge my Visa credit card (used to secure our reservation) $ 50 for a no-​show fee! I’m outraged at the irresponsibility, lack of professionalism, and customer service.
I will NEVER use Budget Truck Rental. I’ll go to U-​Haul & tell my friends & family to do the same. (U-​Haul was able to accommodate us quickly that day. I’ll happily stick with them.)

I rented a truck on-​line to take my son to school. My son also confirmed the reservation locally. When we arrived to pick up the truck they told us they didn’t have one for us. «Didn’t somebody call you? Oops. So sorry». They said we should have read the fine print which says they do not guarantee availability until pick up and did not seem to care that they didn’t have a truck. They did agree to call around and find another truck for us and guaranteed they would get back to us within 2 hours. They called just at 2 hours to say they found a truck over an hour away. (Which would mean a 2 hour trip before even packing).