Eich Mazda

I was told I was going to be squeezed in and it could be a little longer than usual because of being «fit» in. I expected to hang around for about 4 hours and I was okay with that understanding. They were finished in less than 90 minutes and I thought I needed an alignment because of getting new tires and they told me it wasn’t necessary and saved me the expense. The integrity was beyond expectation. I appreciate the forthrightness and honesty they displayed.

Randy made buying my CX5 a dream. I was relocating from southern CA and he had everything ready for me when I got to MN. All was exactly as he promised and quoted. Super nice people and location. I had called other dealerships and they only wanted to sell me what they had on their lot, Randy had the car delivered to his location and it was exactly what I was looking for!

Traveling to St. Cloud as a visitor, our 2002 Tribute was driving rough. The Drop-​box system for after hours was great to use The service department team was courteous and called, as requested, to discuss cost of repair, prior to moving ahead. The only reason that I did not give a 5-​star, I feel the cost of replacing the spark-​plugs was too expensive.

Worked with Randy to purchase a new Mazda 3. He was able to get us the exact car we wanted at the right price. It was a painless experience, and we would drive to St. Cloud Eich purchase again. They spent time going over the details and technology of the car with us. When we went to pick up our new car and trade in our old one, we were there less than 45 minutes. They had everything ready and didn’t try to change any of the details of the deal at the last minute. Basically, they did what our local dealer could not do!

REALLY!!!
I called earlier today to verify that a car advertised online as on their lot was actually on their lot so that I could test drive it. I gave the stock number, and the color that was listed online to be doubly sure it was the same car. Ryan checked, repeated the stock number back to me and said «We may not have it. Someone came on Saturday who loved it and I think may have bought it. Wait, we have it, they must have gotten it in another color,» (the bs has already begun). He said they did indeed have it in the lot. He promised me that he checked and was positive it was there.
We set up a time for this afternoon, just a few hours later, for me to come in and test drive the car. He asked for my number so that someone could call me to let me know who would test drive it with me. As I have no personal knowledge of any of the employees and rationalized that not only do I not care what the name of the person is who drives the car with me, but also because I may receive unwanted and frequent calls from the dealership, I declined to provide my number.
I went in at the assigned time and was greeted by a woman who told me that another associate would help me, after I repeated the exact model/​color I had called about and wanted to see. An associate then came over and said that the car I had called about had actually been sold.
I find this EXTREMELY difficult to believe. But I did not have the energy to inquire as to if it was sold in the four hours since I called, or if Ryan was just mistaken after we both repeated the stock number twice and he assured me it was on the lot, ORRRR if maybe it was a total bullshit scam to get me to test drive a more expensive model, as they suggested I do several times. I declined, and said that I wanted to test drive the exact car I had researched and that, surprise surprise, was cheaper than the ones now being pushed on me.
Hmmmm, I wonder if they list the cheapest style and price to get you in there so that they can upsell a more expensive one!!!
I was assured that a car identical I had wanted to drive would be on the lot on Wednesday and then both the associate and the woman AGAIN tried to coerce me to give them my number. She even said that had I given them my number originally they could have informed me of their mistake. My fault!
I WILL NOT BE BACK. Sucks that I will now have to drive to Mpls, but worth the drive in hopes of minimizing the bullshit that is inevitably involved as a woman trying to buy a car.

I purchased a 2011 certified Volkswagen Jetta SportWagen from Eich Motor Company in St. Cloud MN. Joe was our sales rep who did a great job for us. It was the best car-​buying experience I’ve ever had.

My fiancée and I purchased a used 2009 Jetta GLI from Eich Motors. While there looking and purchasing the car, the sales team was excellent. However, one week after having the car we experienced issues and the EPC light came on. We called the dealership and was transferred to the sales manager working that day (Saturday). I explained the problem and we agreed on us bringing the car in first thing Monday morning and they would have a «loaner» car ready for us.
When my fiancée arrived Monday morning, NO ONE had any idea what was going on or why our car was there. They couldn’t reach the sales manager that we spoke with and did NOT have a car ready. When they did pull a car around it was basically on empty (we live an hour away) and needless to say, my fiancée was late for work that morning.
They did get the car fixed that same day and we had arranged to pick it up the following day at lunch. When we arrived to pick up the car, it was fixed, on empty and full of grass on the floor mats! Any other dealership would have at the least, washed the outside of the car. Ours was left on empty (assumed from road test) and filthy inside and out. We were very happy initially with the whole car buying experience; however «service after the sale» was ridiculous. Will NOT be returning to this dealership for future repairs OR purchases.

Best car leasing experience I have ever had. Making a purchase next and already excited to go back.

I bought a CPO (2 years old) Passat from Eich. All the sales people I talked with were very friendly. After 4 month with the car is still great and I have no issues with it.
I would definitely buy from them again.