Office Depot

Not terribly impressed.
I visited Office Depot to have programs printed for my wedding. They were the least expensive place in town, and the person I spoke to on the phone was very friendly and helpful.
However, when I dropped off my copy in the morning, I was told they had a bit of a rush so it would take maybe 30 minutes. I had an appointment in Minneapolis to get to, so I said I’d stop back on my way home that evening. She said she’d call if there were any issues, but she expected it would all go smoothly and assured me the programs would be ready on my return.
When I returned, however, 5 hours later the programs hadn’t even been started! The person working had no explanation other than «it was a mistake.» I was beyond frustrated! He said he’d print them really quickly while I waited.
When he handed the stack of programs to me, the programs were off-​center, I was offered no apology or discount, and I had to request a bag or box so the programs wouldn’t be damaged or fly away when I walked out of the store. Yeesh! A little customer service, please?