Pillar Property Management

I have yet to find a real rock-​solid property owner that caters to college students. Sure, there are companies (like this one) that offer cheap prices on marginally well located properties but you get what you pay for (and in this case even less). The property we lived at for a year under these people is no longer managed by them so I can’t speak to the property but I can say that their management was disgusting.
The quality of the apartment we stayed in was not even close to the one we looked at before we signed our lease. They claimed we had «new carpet» but there was already gum and a burn in it that we were later charged for even though we noted them on our move in agreement. They ripped us off with the security deposit in more ways than I can even remember but that one sticks out along with the bed bug incident…
At one point in the winter we were told that one of the other tenants was infested with bed bugs. They were a floor below us and we were told by the guy that inspected the building that we didn’t have them and there was really no way we could be effected by them. Pillar still told us to throw away our mattresses or cover them in an 80 $ hypoallergenic plastic cover. No thanks. They were only playing safe so we complied. They then decided to spray the WHOLE apartment complex on finals week. Awesome. So we couldn’t be home for 8 hours on a day we were supposed to be studying. Whatever. The kicker came when they realized they hadn’t killed all of the bed bugs and had the place fumigated again. Dumb. The best part is that the fumigations were charged to us. We had no bed bugs in our apartment but were charged for fumigation to remove them.
Other highlights:
–I paid for parking but they never enforced it. and so my space was occupied almost the minute I drove away from the lot.
–They had a security company swing by every weekday at 10pm to listen to doors for noise and give citations if anything was heard. I was told several times to turn my TV down when I could barely hear it from across the room.
–The property was completely insecure the rest of the day. Locked doors were left propped open. Our front door had been partially kicked in prior to our move in and was never fixed even after we requested it be done.
–We were charged for a broken dish-​washer that we never used.
I could go on but I’ll stop. The basic point is that this company will only do anything if it isn’t too far out of their way and they’ll find as many ways as they can to get more money out of you. If you’re looking for a place to rent, spend a few extra dollars and look elsewhere.