Stanley Steemer of St. Cloud, MN

We hired the St Cloud Stanley Steemer office to clean our carpeting at our cabin.
The carpet got wet and stinky after a snowmelt leaked through our front door.
The team came out and cleaned the carpet, removed stains– no up charge and all was good.
The next weekend we could still smell the odor and left a message with the office.
The co owner Scott contacted me within hours on Memorial Day weekend to work out plans for a visit.
Scott wanted to check on the work that was done firsthand. We left a key for him and he traveled the 60+ miles one way to check during the week.
He brought a moisture meter and determined water was trapped beneath our carpet pad. He offered to fix it for a nominal fee including buying the new pad and piecing it in and re stretching our carpet.
Scott went as far as to explain how much pad we needed and provided tips on replacing the pad that would allow us to would trim it in nicely!
We took his install advice, bought our own pad and prepared for install.
Scott pulled our carpet back and put a fan on the pad as we requested and left.
We came up a week later and pulled the existing pad and Scott was 100% right. The water was trapped beneath our mildew proof pad and was causing the musty odor.
We pulled the pad, mopped with a bleach water solution, dried the floor (trapped water since March!). We installed the pad using Scott’s tips and rolled the carpet back. All is good now.
We really appreciated Scott’s dedication to customer service– no trip charge, free advice and at least 3 – 4 hours labor travel just to ensure customer satisfaction.
We will definitely use St. Cloud Stanley Steemer again because of this owners dedication to success. We’re really impressed. Thanks Scott!