Graff William T PC

Actually, this is the office address and phone number for Dr. Karen Radley. The review below is for her practice.
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It’s been my experience that this office has unresolvable issues with communication and medical billing (which is unfortunate since the doctor is a nice person). Back in July, *I reached out* to Dr. Radley’s office to make certain my insurance company was paying them properly. I asked them to contact me when they had the results of their research. After not hearing from Dr. Radley’s office for months, I reached out on September 18, after they had closed unfortunately. I never heard anything from them. The only communication I did receive was a collections letter for twenty dollars and change. I was *stunned*. I reached out again to speak with someone on October 23, and did get a phone call back… twelve days later! (Once again I was left shaking my head at the poor communication skills of Dr. Radley’s office.)
During the phone call with medical billing, I attempted to ascertain what had happened so the issued could be resolved. (Matthew 18:15 right?) I was repeatedly told by Dr. Radley’s office that they contacted me via mail and phone. When I asked for the caller ID of the phone number used to contact me there was a brief, awkward silence. (I wanted to check my cell records.) After that I knew asking for the postage log would be useless, and that there was no resolution to be had. I have since turned this matter over to my legal team to see what options I have to resolve this silly issue.
After all this (avoidable) nonsense, I sadly cannot — and do not — recommend Dr. Radley’s practice when asked, and always make it a point to explain why.