Napa Auto Parts-Dixie

I stopped in the other day to purchase a Cabin Filter. The lady behind the counter could not have be less helpful or more rude. I asked her for assistance to install the filter and she said I don’t do that, check your owners manual. I won’t be back. There are plenty of auto parts stores, let’s see if I can find one more accommodating.

Called in to have a part set aside and the gentleman on the phone was more than accommodating.
Checked the website to see what time they closed as we were coming from Nevada and it stated they closed at 7pm. We arrived at 6:50 just in time but all the lights were off and the Open sign was not on. Thinking I’d gotten the times wrong we tried the door which was open, the guy behind the desk stated they were closed. We asked what time they close? He stated 7pm to which I replied it is 6:53pm he said he’d only help if I already had a part set aside or knew what I needed. I said I do told him what it was and it was right next to him, he exasperatedly waved us over like we were inconveniencing him leaving.
If the closing time is 7pm then the sign and lights shouldn’t go off till that time. We only needed one thing and decided after his poor attitude to drive down the street to O’Reilly’s instead where the representatives were more than helpful and the store well stocked.

Justin’s the man. Rolled into town with rental car that had a non functioning 12 volt power adapter. The Toyota dealer wouldn’t help with out a service appointment (for a rental? Really?). Went to the NAPA store for help. Justin took the time to find the location of the fuse that was blown and even installed it for me. My wife and I are extremely grateful to Justin and NAPA for their help.

I’m writing this review a few months late but I still would like to share.
Two months ago I set off on a trek from central ohio to Southern California for a permanent move. I drove my 91 BMW 325 with the motor swapped from a later model car.
About 25 miles outside of town the idler pulley absolutely grenades itself. After a mild panic from not having cell phone service in the dessert with the sun setting, a nice sheriff showed and called me a tow back to st George. Before the driver got me to a hotel, I had called a friend back home who said Napa had the parts. The tow driver dropped me off literally directly across the street at a hotel.
The next day I walked over soon as they opened to order a new belt and pulley. The man at the counter was immensely helpful and incredibly nice. They had the belt in stock but weren’t able to get the the idler for a few days. Having told him my situation he called every parts store in town and found the car quest up the road could have it by the afternoon. The part was ordered from the other shop, the belt from napa and within 24hours I was on the road again.
I wish I remember the gentlemans name who helped me and would like to extend a massive amount of gratitude for being such a genuine and helpful person. Every napa would be lucky to have an employee like him.