Buffalo River Outfitters

I’ve never written a review before and it’s a shame my first one is a bad one. I should state that I got what I wanted in the end but it wasn’t without a fight. First off, buyer beware. Before renting a kayak or a canoe, realize their cancelation policy isn’t in favor of the consumer. I had to cancel due to bad weather. After trying to get a refund on two different occasions and eventually speaking with a manager, I received a refund. Just know that if you pay for/​reserve your rental in advance and the weather prevents you from floating, this business will do whatever they can to keep your money. I’m giving this place a two star rating. One star for giving me my money back and one star for being greedy and rude. I’d suggest having a friendlier, staff and a more lenient refund policy.

The most beautiful river I’ve ever floated/​canoed and the absolute BEST canoe rental experience/​cabin rental of my life.
Staff are friendly, reliable, and knowledgeable. Canoes are in fantastic condition and the shuttle service offers lots of different options. With their all-​around quality of service they could afford to jack up their prices, but everything is very reasonable.
The cabins across the street from the main office are GORGEOUS. It was like being in a freakin romance novel or as my companion described it «a lincoln-​log pimp suite». I especially loved the in-​room jacuzzi, clean high quality cookware and the fancy shampoo. There are no ugly orange lights anywhere, we could turn the lights off and look at moonlight through the forest from the ridiculously cute porch swing. Worth driving any distance for.
Seriously folks, if you’re visiting the Buffalo River and choose any other river outfitter or lodging option, you’re being a dumbass.

Absolutely wonderful people and great customer service. This became obvious when we encountered an emergency during our canoe trip. Our dog had come with us and when our canoe tipped over, she swam to the shore. Due to the current and depth of the river that day, I wasn’t able to make it back to her. So we called back to BRO and worked with them to be picked up at a point earlier than planned. Then the went into action, letting all of their employees know to look for her and calling other outfitters in case someone else found her. They went out in the river with boats on two occasions looking for her, for a total of about 3 – 4 hours. Happy ending to the story is she was found and returned safely to us – thanks to the hard work of the BRO staff – Thanks BRO!

Rented tubes (3 doubles, 1 single, 1 cooler tube) for 4 adults and 3 young kids. The river was to low for a raft. The BRO staff were very nice and quick to shuttle us to the launch area. We launched at Tyler Bend and got out just past the Hwy 65 bridge.
Unfortunately, the area is experiencing a drought so I would call ahead to confirm the river level. The river stage was at low. We had to work to complete our 1.4 mile trip. When the water was deep enough to float there was very little current to move us along and when the current was fast enough the water was too shallow to float. So we were either paddling or walking most of the time.

I’ve only used BRO once and I rented two canoes and had a very good experience.
They were fast to get us to the river and pick us up. The canoes were in good shape and clean and the staff was friendly. In addition, they have some pretty good deals on BRO gear (shirts, rain gear, etc …) in the clubhouse too.

Rented raft for family of four — 2 adults & 2 small kids. BRO made everything easy thru reserving, checking in, drop off & pick up. They provide life jackets & paddles. Restrooms are inside the store. Raft was super easy with the kids, & BRO knew just how long a float we needed to do based on the kids and current water level. Also offer guided trips, turkey hunting, horseback riding, etc. Store has t-​shirts & souvenirs. Easy drive from Little Rock.