Apple Store

In addition to being hung up on while doing some trouble shooting, the last few times I visit this store I have received horrible customer service. Manger was rude and unable to help. So many workers in the store not working or helping customers. Absolutely Ridiculous!

Although I had to wait 30 minutes past my scheduled appointment time, the technician, Tom, was extremely helpful. He revived my MacBook pro and totally cleaned it up– onthr outside and the inside. He checked it for Malware and installed a program so that I could do that at home. Thanks Tom!

I had great experiences here twice recently. I walked in with a broken phone screen; an hour later I had a new screen. They were efficient, pleasant, and helpful. Next visit I bought a computer and asked them to transfer my data. They quickly checked me in, sold me the new computer, and took my old one. They would have had my job done the same day if I hadn’t given them the wrong password. Yes, the staff are young, but they are smart and well equipped to do their jobs. Well done, Galleria Apple Store!

Blare helped me get an Apple Watch and when we were almost finished I noticed there was a scratch. Blare was super compliant and helped me undo the process and get a new one. He was super understanding and made me like I deserved the top line. You guys are lucky to have him!

The person who took my order in line made me feel inferior when I started asking questions. The answers he gave made it feel like he didn’t want me to enjoy my service or upcoming service when I was time sensitive. A lot of Caucasians running the store. Not very diverse and not welcoming at all. Very forcefully intimidating. Got service done but the many people had long waits.

Gave gift of beats studio wireless for xmas to my daughter. I asked her why she never used them any more and she said“they don’t charge dad” after messing w them it was obvious that the charging port was loose and you had to use a chip clip to contort it to get them to charge. I don’t mind buying premium head phones but having to contort the wire to charge them after two months seems off the mark. So I loaded her and the head phones up after working two jobs in a day and headed to war at the Apple Store. Instead when I got there, a girl who’s name was kelly asked if we bought them there? I said yes two days before xmas. She scanned them and asked if we would like to exchange them. I said yes thinking they would open up a box and just switch out the head phones. Instead she gave us a brand new sealed set of headphones and only asked for my email so she could send receipt. SHE EVEN CHASED US DOWN THE MALL TO GIVE US THE ITUNES CARD MY DAUGHTER LEFT IN THE BOX. I was ready to fight with the Apple Store and this turned into a pain free 5 minute exchange that left me in disbelief and smiling. Kelly said to me after I said I can’t believe this was so painless“we are here to make your life easier”
Anyway you may pay a little more for Apple products but the service is excellent and worth it. And apple-​kelly represents your brand very well
Thank you. Chris and Addie Parks
(And no-​Apple didn’t put me up to this-​I was just so impressed I sat down and cranked this out)

A loyal Apple user for 10+ years and have never experienced more distaste than from the staff at this Galleria location. Arrived 30 minutes before appointment to check in and was told to wait to check in until appointment was closer. As I waited, finally checked in, it has been TWO HOURS since I have been helped. In the mean time, I have been accused of leaving the store (I’ve been walking around because I’m bored out of my mind) and am now being called a liar by the staff. They sent me someone else’s customer receipt and clearly messed up the queue — but no apology. Continual disrespect and waiting. They claim the other customers being helped received SMS notifications — if that’s the case, how come I was not offered one when I first visited? It’s unfortunate to have people like this representing such an awesome brand.

Your phones are garbage. I spend all this money switching from droid to iPhone only to be met with broken WiFi, crap updates and a handful of other issues. If your updates are only going to cause problems then do not issue them. Unless its going to fix my current issues do not issue the update. If your tech’s are too stupid to come up with a way to solve an issue with out creating new ones get rid of them. Again. Your phones are garbage. Thanks for nothing.

I am always a bit overwhelmed as I prefer slow and quiet online shopping and research. However sometimes it is best to get your hands on the product. When I need that, the Apple Store does not disappoint. Always staffed very well and can answer most questions. Service has also been pleasant when required.

After walking in and going to the Genius Bar for a 3:10 appointment, I waited 10 minutes without anyone even acknowledging I was there. Had to run down someone on the floor to «check in». Thought I had accidentally went in to the Microsoft store. I guess if you look over 40, they really don’t want to deal with you.

I’ve been to many Apple stores in the past, but this store has been my worst experience so far. My appointment at the genius bar was at 6:30PM. It’s now 7:37PM and I still have not been seen. *Update: I was seen at almost 8PM. I had time to go back to my car and pick up a book to read. This was the longest wait I ever had to endure for an Apple Store.

I love apple, and apples, though that is a separate discussion. I have just about every i (Insertproductlinehere). This store was a disappointment. They were busy, and I didn’t get acknowledged at all.
So the plus of an Apple Store– you can play with everything in the Apple suite and try before you buy. The store, as does the website, offers decent financing. The store, like all, is brightly lit, and allows for ample space for you to gaze upon those glorious products. Yea, I’m definitely drinking the Kool Aid, and have for some time.
After spending about 5 – 10 minutes in the store, this I know because I looked down at my beautiful iPhone to check, I was not greeted or asked if I needed assistance, which I did. Come on geniuses, get it together. Not a great experience, and I won’t return, but I do already own all the products, so yea… hmm…

The customer service here is the worst I’ve ever experienced. The «geniuses» are really salesman, I had 4 of them tell me something different was wrong with my computer, then try to sell me a new one. What makes it worse is that they are horrible to work with because they are extremely rude, bordering on cruel. They don’t care about the customers amd don’t listen to a word you say, they talk over you or ignore you. Its worth the drive to go to a different store! Probably faster too, since you will always wait an hour with an appointment, without fail. Apple also supports child labor and voting against environmental protection laws. These people have no moral compass! It’s a shame to have them in a nice city like St. Louis, none of these people have a midwestern personality, they must bring them in from LA.

I had a very bad experience at the Apple store. The only reason why I’m giving it three stars is because it’s an Apple Store come on their cool. I had my laptop freeze on me. when I took it to the Genius Bar I was instantly trying to be up sold a computer. They did not want to help me fix it they just wanted to sell me something. They say there’s a difference between the front of the house and the Genius Bar but that is not the case. It is pressure, pressure, pressure to buy. I was also buying a new Apple Watch as a gift for my father this made the experience that much worse because I had to do business with them. I’m pretty sure the next time I go to the Apple Store, I will be passing up this location and heading out to West County.

Apple is Apple; we can’t live with them and we can’t live without them. If you’re an Apple owner you know exactly what I mean.
I own all things Apple so I depend on them for care, unfortunately. It’s usually a super long wait (even with a Genius appointment). Each experience has been a frustrating one but I guess that’s the life of a tech dummy.
Customer service is consistently ok.

I’ve been to many Apple stores, and I’d have to say this one takes the cake when it comes to customer service.
I ventured to the Apple store while my wife was out at another part of the mall shopping for clothes. In previous experiences at other Apple stores, the sale associates never paid any attention to me for some reason. Maybe they thought I looked too young, and if I wasn’t accompanied by a parent I definitely wasn’t going to buy anything? Not sure but anyways this store was definitely different. There were more than enough sales associates, many of them if they were not busy, made eye contact and gave me a nod and a smile.
Whenever I ventured to a new station, whether it be the iPod shuffle or the Macbook, there was always an associate trying to strike up conversation or asking if I needed something.
When I did talk with the associates, they were very informative and knowledgeable about the products.
Once I convince my wife to switch to Apple computers, I will definitely be back for a purchase!

Do not recommend. Horrible customer service. Spoke to multiple phone reps and Jim (or Tim) ‘helped’ me at this location. It was explained to me that my 15 month iPad is «dead» due to no fault of my own, and that Apple wants $ 200 to replace it with a refurbished. Apple has lost another customer!

I was computer shopping about a month ago and stopped in the Apple store. I’m comfortable on Apple products and on PCs.
The store is big. It’s white. It’s full of bright screens. I lasted maybe two minutes in there because I wasn’t in the mood to look seriously. But it seems like the place to go when shopping for a Mac.

I’m actually quite surprised by the negative reviews. Every time I’ve been here, the employees have been nothing but helpful. I’ve had my 5-​year old MacBook Pro fixed three times and my iPhone 5 fixed for free past my 1-​year warranty.
Definitely make a reservation with the genius bar before coming in. You can also just make a reservation in store with one of their computers.

Yet again, this is the worst Apple Store I’ve ever been to. If only the worker’s attitudes weren’t a part of the problem.
This time, with an appointment, we waited 45 minutes past that time to see anybody. They said the phone was broken and we’d have to pay for a new one. My roommate worked at Mac depot, and thought it was an easy fix, but it wasn’t my phone so I thought what’s the worst that can happen? $ 250 repair cost I was ready for. They said $ 300 for a phone not past the 1 year warranty.
Telling us to check with our carrier wasn’t something we had to do, but stressed people listen to find the best result. Att was awful because they were acting like their «free phone» was not over $ 400 in increased monthly fees. Anyway, this Apple Store doesn’t lie to you like att, but you sure do wait forever and deal with awful people.
Came back to wait another 45 minutes to see a person at Apple. We ran them into closing time so a generous tech guy (the non-​salesman everyone waits to see. Fire all the salesmen and train everyone in tech and you can get positive reviews). To get us out the door and realizing how upset we were somehow knocked repairs down to $ 0. If it ended there, I’d have to give 3 – 4 stars because Apple is still a good company despite this awful location.
Alas, they didn’t tell us the phone was ready. (We had to call and talk to 3 people for them to admit they had gotten what we needed in stock) They didn’t keep the broken phone or tell us we’d need it to pick up the new one… So no phone for us until later. They have wasted hours of our time waiting in lines and driving all around because of their incompetence and lack of common sense solutions. Can their sales people be any worse? (Okay if you paid attention, AT&T could be the answer to that question)
Ship your Apple products. Much better than ever coming to this store.