Carson-Natural Bridge Automotive Service

I have to update this review, and downgrade their rating to two stars. They recently completed a $ 418 repair without authorization, and I was left on the hook for the bill. This facility has done quality work for me in the past, but I will likely be looking for a different mechanic.
I dropped my car off with a bad starter after hours on a Wednesday. I received a voicemail with a cost estimate at 3 pm Friday afternoon. I was unable to return the call before end of business on Friday. They called again around 9 am on a Monday but again I was unable to take the call. I called back during my lunch break at 12:30 pm and learned that they went ahead and completed the repair without authorization. Naturally, I had to pay the bill in order to get my car back. I don’t like having my car held for ransom.
In all fairness, they do good work and their prices are in line with other repair shops in St. Louis, but I don’t appreciate work being done on my car without approving the estimate first. I will think twice before taking my car here again.