Charter Communications

Despite the mediocre reviews about Charter, I have to say I was pleasantly pleased with my experience with them. I don’t have an account with them. But, when my house was built, Charter was the only tv provider in my area & left a cable (about 3 feet long cable) on the side of my house. Fast forward 6 years & I have finally time to deal with the matter. Called Charter several days ago, & they said they could come out on Thursday but gave me a 4 hour window. Soooo not cool. I don’t like waiting, & they said that they might need to come inside my house. Making me hate the 4 hour window even more. What’s even worse is that the 4 hour window was from 8 AM to noon. I like to work late at night sometimes & get up late. Yeah. Anywho, they came right in the first hour or so. Just a little snip of the cable & voila! Pretty much a 5 minute visit. No need to come inside the house. I can mow my lawn without hesitation. Thank you, Charter for being prompt & quick.

I’m pretty sure I’ve spent more time trying to fix my internet & cable than enjoying my internet and cable. I’m not kidding. I’ve been a Charter customer for a year now and I’ve probably had to call in more than ten times because my internet is down.
Their customer service is really great (especially if you use Twitter.) You can tweet @Charter and someone sees it right away and tweets you back. The thing is, I wish I didn’t even have to contact them! The other day my internet was down again (shocker) so they told me I needed to have someone come out. She couldn’t help me unless I have Internet Explorer (really?) so they arranged to have someone there between 2 – 5 in the afternoon. I made sure I was home… and no one showed up. Currently, nothing is working and I’m just trying to figure out what to do.
Having cable & internet is supposed to be fun and make your everyday life more enjoyable… that’s definitely not what’s happened this far. Boo, Charter.

Dear Charter,
Your internet wasn’t bad. In fact, it was some of the best I’ve ever had. However, when you sent me that ominous letter telling me you were jacking up my prices and there was nothing I could do about it, I started to think maybe I could do better.
I called multiple times to try to work out a compromise, but your call center robots reading from their scripts were unable to make a deal, so we parted ways.
I explained to you on numerous occasions when I called why we were breaking up.
Now, suddenly, 3 months later I have the joy of being added to your «the ones that got away» phone list. For the second consecutive day I’ve had to explain myself to a telephone solicitor why I don’t want your Internet while they argue with me (why are they yelling at me when they want something from me? I don’t get it… It’s like «YOU BITCH! Why did you break up with me? TAKE ME BACK!!!»). Also, what did you tell people about me? Because one of the solicitors said she could see I had cable TV service with you. Yeah, you wish. I’m saving cable TV for marriage (when I’ll really need it). That was very high school quarterback of you, Charter.
So, to summarize, I just want to say there are no hard feelings, but please stop calling me and trying to get me back. I’ve made a commitment to a new internet company, and no matter how terrible they are, I cannot get out of it because I signed a year contract, and even if I didn’t, I’m going to play games with you for at least a year until you cave to my ridiculous ultimatums and listen to my blabbering about all the shit you’ve done to piss me off in the past (which you thought was resolved). Why? Because I’m a woman. And you’re being punished.
Bad, Charter. For every time you call me, I’m going to tell at least 10 people how slow you were.
Not Yours,
Tracey W.

i had to return my internet router to a local charter communications center, so i looked it up online and chose this location: i am a testament to resilience because i am alive and well to tell you my story.
when i drove up and parked at the location, i feared for my life: its location is very sketch. that says plenty since i use to live in east los angeles and felt safer. the ghetto-​ness didn’t stop there: when i entered the center and didn’t know my actual account number, the lady made me call the 1800 charter number instead of looking up my account via my phone number or driver’s license or anything. so it took me an extra 10 minutes on the phone to get that information, when the lady behind the glass window could have helped me on her computer, considering i was the only customer present. when i finally gave her the account number, i got my receipt for the returned equipment and headed out of there like a demon out of hell.
don’t come here if you value your life and time: the area’s ghetto, the customer service behind the counter is ghetto, and the whole experience left a bitter taste in my mouth of the STL. next time, i’m making charter pick up their equipment before they subject me to that kind of experience again.