Hyatt Regency St. Louis at the Arch

Hands down the best customer service that I’ve experienced at a hotel.
We drove in from New Orleans in the middle of the night and arrived at the hotel well before check in… wasn’t a problem because although the hotel was almost at capacity from a conference they accommodated us for early arrival.
As I mentioned we were one of few rooms who were staying at the hotel that were not registered for the conference, but we didn’t notice. Anything we needed to be brought up to the room was there in record timing.
The staff here was wonderful. And the view of the arch from the room was amazing!
I wouldn’t recommend you staying anywhere in St. Louis but here!

I had a great stay while in the area for a work conference. Check in and check out was very efficient and easy, despite the very late and very early hours that I arrived and departed. I was particularly appreciative of the number of eating options the hotel had in the lobby since my conference lasted the entire day and finding dinner was as easy as walking down to the lobby and taking my pick of the four options of eateries.
I’m specifically writing this review however to remark on the concierge services of Darryl. I joked with him that he appeared to work 24 hours a day for the entire week I was there, since I definitely utilized his services at different hours throughout my stay. He was friendly, approachable, professionally, yet very personable. His recommendations for where to dine and places to visit were spot-​on and I am so appreciative of his service. Thank you to Darryl, and the Hyatt Regency for making my stay a memorable one. I will definitely be staying here again in the future.

Everything looked more or less tidy when entering into my room. However, there was too much down feathers and dust in the sheets. It’s particularly bad especially since I’m allergic to dust. There were also some stains that I saw on the blanket too. The beds though were pretty comfortable otherwise though. For the bathroom, they give bar soap which I personally don’t really like so I got room service to bring us some shower gel too. For some reason, our sink didn’t really like a warm option. I would slightly turn on the knob for hot water and it got really hot despite the cold water being turned slightly more. Speaking of room service, they did get what I asked within a timely matter despite the huge influx of visitors due to Urbana. They didn’t really get to our room that much for cleaning and tidying despite us staying for 4 days though. The hallways are kind of like a labyrinth with so many twists and turns and it’s really easy to get lost at first. Overall, it was fine for the duration I stayed and nothing else more.

We stayed overnight and bought the VIP New Years eve party package. We got a room with an arch view as well. Room was great and the view was amazing especially at night. The party was fantastic. Being in the VIP area was well worth the money. Our wonderful waiter Mario kept the drinks coming without even being asked. He was excellent. The bands were great and everyone had a wonderful time. Check in and valet were very quick despite the long lines.

Nothing but good things to say about this place, really.
Fantastic location and staff. Everyone was really helpful. Our TV wasn’t working and they were in our room within a matter of minutes fixing it. It’s a nice hotel and as such, you have to pay for some of the extras — parking, baggage service, etc. They won’t let you grab a luggage cart and do it yourself either. Valet was a bit pricey.
We got a fantastic deal through a third-​party website with a «secret deal.» Ended up staying here on a Sat/​Sun for a very reasonable rate. The arch is literally right outside the hotel. Walking distance to the ballpark, casino, Edward Jones Dome, etc. You really don’t even need a car. Obviously if you want to venture out further, you will, but there’s plenty to do within a half mile or so.
Wouldn’t hesitate to stay here again in the future and if I’m ever in town, I’ll probably seek this place out.

was friendly and helpful from the time i arrived at Valet till i left. Walking distance from Arch, near the casino’s (likely should take a cab) and you must visit the hill for Italian food while you are in St. Louis, the best anywhere. Be careful out walking around as downtwon is not the safest place in America.
They also have a Ruth Chris steak house on property, i did not eat there, but a nice option if you so wish.

Located right between the Gateway Arch and the Old Courthouse, very conveniently near to everything downtown. Busch Stadium is just a few blocks away as well.
On our first night, we were given a room that was less then adequate, with virtually no view. The plumbing, we learned later, was leaking down to the room below us every time we flushed our toilet. After finally being notified by maintenance, that this was going on at around 11:30 PM, we were soon reassured that they now had everything under control. But by morning, there was frantic knocking at our door and we were asked to relocate to another room, ASAP; rather gruffly. I had to set a couple of the maintenance guys straight that if they hadn’t fixed the problem the night before, though reassuring us that it was under control, that I didn’t appreciate their attitude now. Needless to say, their demeanors soon changed to a much more polite and pleasant «yes sir», «sorry sir». Our next room was a much more pleasant upgrade. Don’t take my meekness for weakness!
But overall, a fairly nice stay… in spite of a few mishaps.

Wir waren 8 Tage lang im Hyatt Regency in St. Louis und in der gesamten Zeit wurde kein einziges Mal Staub gewischt. Dieser war schön dick auf sämtlichen Oberflächen zu finden. Benutzte Gläser wurden nicht ausgetauscht, das Bad nur notdürftig gereinigt. Das Bett wurde nicht gemacht, sobald etwas darauf lag. Da wir in der Zeit verschiedene Zimmermädchen hatten, gehe ich davon aus, dass dies keine Ausnahme war. Der Service in der Hotelbar war ähnlich enttäuschend: langsam und unzuverlässig. Abgesehen davon waren das Hotel, die Zimmer und Konferenzräume in Ordnung, aber so schlechten Service habe ich noch nie in einem vergleichbaren Hotel erlebt. Zudem ist die Gegend um das Hotel nicht sehr schön. Zwar liegt es in unmittelbarer Nähe zu «The Arch», aber der gesamte Park ist zumindest momentan nur eine abgesperrte, riesige Baustelle. Viele Läden und Restaurants in Downtown sind verlassen oder leer. Besuchern von St. Louis kann ich nur empfehlen, ihr Geld in eine andere Bleibe zu investieren — am Besten in einem anderen Stadtteil. Zum Beispiel in University City, wo es nicht so trostlos und verlassen war.

This is a four star hotel that I would love to visit again. The staff is friendly and hotel is neat and clean. The gym is large and the restaurants in the lobby are great. I love the Starbucks that is located on the first floor also.

I’ve stayed here twice now for business and both times it’s been excellent.
Rooms are clean, staff is polite and friendly. Only reason I didn’t give 5 stars is for parking. As others have said it’s a bit expensive.

Was here not even a week ago for one night.
PARKING — I recently went to Nashville where people were complaining about the $ 24 valet parking for the Embassy Suites downtown (and there was a considerably cheaper option right across the street). The Hyatt has a marginally cheaper option, but valet will run you $ 30. Which is crazy. Especially since at the Embassy in Nashville you don’t have to go to the garage to pick up your car when you want to leave. Just out the hotel door. At the Hyatt, you have to go down to the garage. Which I find odd.
ROOMS — I have been here twice and both rooms had a view of the arch. This time I was on the 14^th floor and I could see it from the bed. The beds are stiffer. But that’s personal preference. I wasn’t paying attention when I booked and somehow wound up with two full size beds. Yep, not a king or two queens but two full size. When my mother found out she said, «full sized beds went out when Carol and Mike Brady were no longer on tv.» While I am not old enough to verify that i can say I have never seen full size beds in a hotel before.
Only thing I can figure is its because the rooms are small
OTHER: Starbucks and good food options in the hotel. Business center to print stuff off. Long list of things they will bring you to borrow (if you forgot something) or have complimentary. Didn’t need to make use of the list, but it’s a nice touch and had a long list of items.

Dated rooms, poor Wifi connection. Room not clean properly, carpet disgusting, dust on TV, dust in A/​C vents, years of dust behind TV. Could do better job in bathroom. Rooms in need of renovation. 2-​stars because location is nice and staff friendly but this is not enough to stay in this hotel. If I was staying in a motel then the rooms would have been ok but Not for Hyatt! Btw, my room no. 1287 if you want to start fixing the problems.

After reading some of the reviews, I was a little skeptical of the hotel, but I must say, my fears were unfounded. I really really like this hotel!
The room I received was totally clean top to bottom. The room had a modern, comfortable décor, with stone countertops and great amenities in the bathroom. I am very sensitive to smell, and there was no smell, smoke or otherwise, just a nice fresh room with a view of the city outside.
Everyone I came into contact at the hotel was friendly and professional.
If I were to nitpick a little, it would at the parking. As others have mentioned, it is relatively expensive at just over $ 30 a night for valet now, and slightly less for self park. You must understand that this hotel occupies some of the most prime real estate in the entire city, (and probably the state), so parking anywhere near here costs a premium.
I would recommend this hotel, and stay here again. If you are new to St. Louis and haven’t seen the Gateway Arch, it really is across the street. The hotel also has a rooftop terrace where you can view the Arch in one of the coolest settings.

Beds could be a bit softer but that is personal preference.
Overall, nice hotel, clean, friendly staff.
If you forgot something, you can call the staff for numerous things including slippers, woolite, make up/​nail polish remover, and hair spray.

The hotel is very beautiful but a bit expensive we prepaid for our room but did not know it would be a $ 100 hold charge on the card until you check out the hotel has everything at your convenience but it’s a bit pricey so be prepared to do a little spending as well as no pool.

We got here tonight and were greeted with great service. They immediately checked us into a room and accommodated our special requests. They went above and beyond.
We got to our room and it was immaculate. GREAT views of the arch and the Mississippi River. Can’t wait to wake up to this tomorrow. If only we could stay longer!
Have been on the fence about joining their reward program as the husband and I have been shopping several hotel options and I think we were just won over. Looking forward to many more Regency stays, hopefully more here in STL! Thanks to Nick for his service at the front desk.
Again, highly recommended.

On my last visit I looked longingly at this hotel, as it looks nice on the inside and outside, had better food than at the hotel I was staying at, and seemed like the hotel I should have booked in the first place.
So a couple weeks later, I was on a plane back to downtown St. Louis with a reservation for the night.
This was the first Hyatt I’ve stayed in in a good while, and they set the customer service bar pretty high. Not long after booking my reservation online, I received an e-​mail from someone at the hotel welcoming me to the property and attaching a fact sheet as to how to get there and such. It was personally addressed and from a real employee. The night before I was to arrive, I got another automated e-​mail with some of the same information.
From the moment the cab drops you off through check-​in, the service is attentive. The staff seems happy to be there. The room was a little small, but in excellent condition — lighting is bright, the bathroom has modern fixtures, everything is clean, there’s no marks or nicks in the walls. My room had a great view of the arch.
Food-​wise, Red has a good breakfast buffet but it doesn’t start until 7 AM. You can order off the menu if you need to get going earlier. Dinner here was also very good, but the restaurant isn’t open very late. If you arrive after 8, you’ll be eating in the Brewhouse. Brewhouse has passable BBQ (most people will think it’s great, but I’m a Texas BBQ snob) and an excellent selection of local draft beers.
Checkout was fast and friendly. The WiFi worked when I needed it to work. The hotel is modern and clean. There’s a lot to like about this Hyatt. Being on the road all the time can be a grind, but the service I received made me not mind being on the road.

This was the second time I had ever stayed at a Hyatt, and I was blown away! The lobby was gorgeous! Decked out in marble and chandeliers. There was a couple high end restaurants, a Starbucks and a gift shop located there too! Not only was the staff friendly but they were able to upgrade us to a corner suite on the top floor with epic views of the Arch and city ! The room was extremely spacious and clean as well as the bathroom! The room had everything you needed and if you forgot something at home like slippers or a toothbrush, you could just call the front desk! I wish we stayed here longer but we only had the room for one night. I would 100 percent stay here again and now I want to stay at Hyatts every time I travel !

Have stayed here a few times for business and this was the first time for pleasure. Nice, but small, room and very comfortable bed. Staff was friendly and helpful. Very nice on premises 24 hour gym. During check-​in they try to up sell you a room with an arch view for $ 50 additional. Not worth it to me.
We found a parking garage 2 blocks away for $ 6 a night, much better than the $ 25 per night the Hyatt charges (or $ 32 for valet). Got a great deal via one of the internet travel companies (the one that uses the traveling gnome as their spokesman). We got the room for $ 57 ($ 17 additional in taxes). It was one of their «hidden until you pay» 4 star hotels. So we ended up paying about ¹⁄₃ the regular rate. Great deal! It was during a weekend when the Cubs were in town to play the Cardinals so I was very surprised we could get that price.

Wow.
Visiting town for a twins game. Brought some friends in an adjoining room.
What an awesome hotel.
Thanks Joe.

We booked this property because of the location, the hopeful view of the river and the Arch and the price.
We were in town for less than 36 hours for a funeral and this hotel was a dream come true during our down time there. We LOVED the staff. I mean, happy, happy people — truly sincere and genuinely happy! As a customer service worker I was dazzled by this team. Every person. Nice. Smiling. Eye contact. Happy. Polite. Gracious.
We are breakfast on site and it was as good as hotel breakfast gets. Omelets, waffles, granola, yogurt, cereal, awesome coffee, three kinds of sausage, bacon, fruit, pastries… $ 16.95. Snap.
Post funeral we knew we had to eat, were exhausted and remembered Ruth’s Chris Steak House was onsite. It was great and they didn’t make us feel like a burden 10:30. We left at 11:15 on a Saturday night.
The hotel rooms that we got were on a high floor, amazing view and very clean. The toiletries were so nice and now in hindsight I am bummed I didn’t take mine.

Zimmer sind ok, Sauberkeit war nicht gerade vorbildlich, ein Kissen hatte Flecken. Das Badezimmer ist sehr klein, gerade ausreichend für eine Person.