JRW Services

If I could provide zero stars I would. I had scheduled movers in advance… and they didn’t show. I had even confirmed the day before.
On the day of the move with two trucks crammed to the ceiling… no one comes. I texted Jason at JRW and called him and he didn’t even respond. I had two truck loads full of stuff that there was no way in heck we could unload by ourselves. Thankfully we were able to find people to come help us out, but I hurt myself trying to do more than I should and definitely more than I planned to do. DO NOT USE THESE GUYS! They are not reliable or professional. I’m not a complainer on Unilocal.I give great reviews a lot but they have to be earned. This company is terrible.

Hire them if you like Russian Roulette. You have no idea what you’re going to get!
Told them I needed them to load a Packrat at my house and a few weeks later unload it at my condo. The load was easy. they showed on time, worked hard and even earned a tip from me. Jason — owner — assured me he would be there to unload. which was time sensitive, since I couldn’t leave the Packrat at the condo overnight. Texted him to remind him Thursday before, Jason acknowledged. Come unload day, no word from him… texted him, no word. Called him, left vmail, no answer. Luckily my nephew and daughter were available and we managed to get unloaded before driver came to pick up Packrat. Furious that they couldn’t have texted to say they were unable to make it, decided not to come, whatever… so I could have made alternate arrangements.

Just used these guys for a load in to a ReloCube/​POD and not only were these guys on time, but they were courteous, professional, and very quick — all for a really good price. Probably like others, I saw the previous reviews and was honestly nervous, but decided to give them a try. Jason, the owner, was one of the movers and came with Eric. Both guys were prepared, ready to work hard on a day the temperature was well into the 90s at 10am! I was really happy I gave them the benefit of the doubt, and really happy with the result. I would highly recommend these guys!

Purchased LivingSocial Deal for 2 hours of service. Contacted them, setup time, received confirmation email and Work Order. On the day of the scheduled service, waited for 20 minutes after the scheduled time, called the number and received a «Number Disconnected» message. Sent and email to the provided address and immediatly recieved a bounce back saying «This address has permanently failed». I have contacted Living Social, and they gave me a full refund; however, unloading an entire UHaul of boxes/​furniture with only two people is not as fun as it may sound.

WORST EXPERIENCE EVER! DO NOT HIRE THIS COMPANY. They don’t even deserve one star…
Like the other reviewers, I purchased a Living Social Voucher for two hours of services for my upcoming move from St. Louis to Kansas City. I scheduled the moving services so they could load my U-​Haul for me. This company even confirmed with me several times, via email and phone. However, on my moving day they never showed up!
I tried calling and emailing my contact SEVERAL times that day, but there were no answers or replies. Since I had already rented my U-​Haul and needed to be in KC ASAP for a new job, waiting a few days was not an option. Additionally, since I thought that I had hired a moving company, I only had my grandma and mother with me… not a great moving team for lifting heavy furniture. So, I was forced that day to hire movers from another company last minute, and spent an almost $ 500.
I too received a refund from Living Social for the voucher, but I’m working on trying to get a refund for the moving costs from the other company that I incurred in result of the no show from JRW Services. I have already contacted the owner and he explained to me that the reason there was a no show was because he was so busy with all the Living Social business, he contracted out a lot of the moves, and there was a miscommunication with the contracted movers. He told me he would pay me back, but has never contacted me back and now I can’t reach him at all. It’s all very sketchy…
I’m still waiting for my refund, and I’m not giving up until I get it. This was one of the most frustrating and stressful days of my life because of JRW Services’ failure of service and unprofessional actions.

DO NOT USE THIS SERVICE!
I purchased a voucher through Living Social to use JRW Services for two hours of moving service. I confirmed my appointment by email and speaking directly with the owner. The plan was to have them load our moving truck from 8 – 10. After 40 min, and numerous phone calls in which they did not answer, I was stuck loading the truck with my 65 year old father-​in-​law instead of having the two movers I paid for. This obviously was a major setback to our schedule and actually caused us to not leave until the next day. Even after the truck was loaded, I tried to contact them again in order to get an explanation, and a refund, and still never received any type of response. Luckily, after contacting Living Social, I will be receiving a full refund. It seems I am not the only one who had trouble with them not providing the services they were paid to do.